This rating is based on customer reviews, inventory size, pricing, and service quality
Goodale Auto Truck Parts in Columbus Grove, OH scores 81/100. Reviews skew highly positive on professional, helpful staff, generally fair pricing (though a few cite higher costs or price jumps), and a broad parts inventory, with many noting fast turnaround on driveline and transmission work. Customer service is often praised for clear communication and even courtesy rides. Complaints cluster around inconsistent warranties/quotes, occasional misdiagnosis, slow or incomplete jobs, and one report of rude dock behavior. Yard organization and browsing ease aren’t covered in recent feedback.
*WARNING TO TRUCK DRIVERS* dock worker/ forklift driver will be confrontational with you, and then call your company and attempt to get you fired EVEN IF YOU DID NOTHING WRONG AND STAYED COMPLETELY PROFESSIONAL THROUGH THE ENTIRE ENCOUNTER!!!!!!!
My truck was towed here for clutch actuator problem — the mechanic assured me at the spot that this will be fixed in timely manner and they kept their promises- in my way out after dropping my truck one of the guys offered me a ride back to my home
Very professional ????
Had 2 diffs and back half of transmission rebuilt in 4 days during a pandemic/ supply chain issues . Anywhere else would have took 2 weeks!! John in service was awesome in communicating with me, no hidden fees. They are a Eaton dealer, and will always get my business. Also they have a parts department that carriers a ton of parts from medium to heavy duty transmission and differentials
My truck was shaking real bad and in steering wheel. I brought it to these guys. I had a carrier bearing to go out on my Driveshaft. They took care of me with no problem quick and a reasonable price. Excellent people I would definitely go back to them?????!!!!!!
They where very helpfull and was the only place in town that i could find to rebuild my 49 ford f1 3 speed trans update drop off my trans 3 days ago got it back today very happy with the price and service would recommend to anyone looking to have trans work
I'm not going to bash the employees but for transmission rebuilding or repair this place is not fast or price competitive. Everyone was generally friendly but in the heavy truck industry time and price point are competitive issues. I'll be going elsewhere in the future but hope to hear better reviews for this company.
Took our truck to get the transmission rebuilt. They told us that they were in business for a long time and aren't going anywhere( we were talking about warrenty...) To cut to the chase they finished the transmission and it would grind real bad when putting it into first gear... they did nothing to fix it and said the w arrenty didn't cover it. Had to take the truck to Freightliner and had them get the job done right. Do not use these thieves!
Buyer Beware gives a low ball price then blows up the quote and lie's. I was told between $1600-$1800 to replace synchronizers in the same transmission they built only 19,000 miles ago.Sadly only 6th gear was having an issue holding and it started back around 10,000 miles but I didn't want my truck our of service. When I denied the $2400 dollar build because I could buy the same remanufactured unit for $1800 at LKQ Heavy Truck (with better 24 month warranty) Jason asked "if your going to buy a used transmission could he buy mine" . Long story short after the conversation we tried to pick up our bad Goodale unit and was told it wasn't ready which is odd because they already had it for two weeks ??? When we finally got the unit back it was magically torn completely down to the case! Priceless less here, call around. Sure I drove 2 hours for a transmission but got a better warranty for $600.00 less dollars
They gave my 10 year old Chevy HHR the love and care it needed, rebuilding the transmission completely AND helping me solve another engine problem before giving it back!
What more can you ask for! They were nice, funny, and helpful. Other mechanics should see how these guys conduct themselves - we would live in a better world if all businesses were as open and honest as the guys at Goodale.
They don't screw around. Call them first. I'm glad I did!
Mark and the guys are great for both diagnosis and repair. They have saved me time and money several times with their vast drive line know-how. Fast repairs keeps our downtime to a minimum.
This is a top notch company. Jason stood behind his shop's previous work even outside of the warranty period and provided excellent customer service to my brother-in-law and his failing Ford Explorer transmission. He offered and provided a ride home to my brother-in-law himself as his shop continued to work on the vehicle for them. I will not hesitate to refer any future business their way. Thanks again Jason!
They give me and estimate of $1995 to rebuild my transmission to fix my hydraulic issue after they rebuild the trans the truck still did not have hydraulics. So they rebuild the PTO and still no hydraulics. After 2 weeks without my truck (costing me everyday without my truck) I went in to see what was going on they said it needed a hydraulic pump. But the pump would quit turning so no pressure because the pump was not turning (I had to show them this). So 2 days later they found a solenoid that was on the truck frame was the problem replaced that and fixed my hydraulics. I went to get the truck they charged me $3913. Double the estimate I was given what a shame they have NO CLUE what they are doing a $250 part could have fixed my problem. Also they had to do the transmission again because it was not right after they rebuild it (Was fine before)
I had a situation with my truck, but fortunately I found this place, they were very helpful and they show me all of the possible solutions to fix my truck. They tried me very good and with honesty. I will recommend this shop to everybody. thank you very much. Jhon Galeano
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