What clients say about Columbus Fair Auto Auction in Columbus Grove (OH)
Had to unfortunate experience of having my car repossessed. Paid it off to redeem my vehicle and it was taken here. I live in Cleveland. So I made the earliest appointment, which happened to be 10:00. Turns out, I waited in 30 degree weather for an hour and 15 minutes by myself with no direction. The people in the office were very kind. But there a MAJOR issue with management here. ALSO… they gave my car back to me with an empty tank? Although I had a quarter tank when it was towed. Sketchy. Furthermore, I asked if they were aware of my appointment and they said “well, we had a meeting”. Complete disregard of my physical and mental well being in an already tough situation. Kind of wondering if they drove my car instead of towing it properly. The guy who drove my car to me was very jolly and had no apologies or anything for my wait. Really terrible experience.
Serious post-sale issue regarding a Nissan Titan (that we purchased a post sale inspection on as well) purchased on September 18th and delivered to our store on September 19th following a Post Sale Inspection (PSI) on this specific unit. Upon delivery, our service department identified a faulty dosing valve, and we immediately scheduled service with Nissan. Nissan reprogrammed the dosing valve and returned the vehicle nearly a week later, stating the issue had been resolved. However, on the same day, the check-engine light reappeared. Nissan’s follow-up testing determined a #6 injector failure requiring replacement at a cost of approximately $4,000. Nissan further advised that the DEF malfunction and 5 mph speed restriction might persist even after the injector repair, and that the vehicle could additionally require complete catalytic converter replacements estimated at $9,887.
Within two weeks of purchase, we contacted your auction regarding these concerns. We were informed that the vehicle was our responsibility and were offered four auction credits. The response we received from the manager (Rich Peyton) at that time was unsympathetic and dismissive of the seriousness of the issue, despite the scale of our partnership. While we understand occasional challenges in post-sale scenarios, the circumstances here, particularly with a vehicle that underwent your PSI, are unacceptable. Given the vehicle’s current state and the projected repair costs, we believe this transaction represents a complete breakdown of process and accountability.
We are requesting that the vehicle be returned to your auction for unwind/repurchase.
Been trying for weeks just to try to talk to a PERSON ! I used to come to this auction all the time and would like to come back and also run cars through to sell. But I can't get ahold of anyone!
A few months ago arrived at the check-in box 11:58 AM. It was a few people ahead of me so as I stood in line waiting patiently, Before I knew it was noon. As I walk up to the window and hand The lady, my ID and deposit, she says I cannot come into the auction today because it’s noon. I simply tell her I was here before noon waiting. She begins to get nasty with me also being very aggressive. I simply asked to speak with a manager to let them know of her behavior. She said it does not matter if I speak with a manager or not they are not gonna let me in for that day. I said that is fine. I just wanna speak with a manager attitude. she walks off to go get a manager cursing at me. I wait for about five or 10 minutes. I’m thinking she’s not gonna go grab a manager so I ask security. Hey do you mind if I go in there and find a manager the security said no problem go find a manager as I’m walking in to go find a manager. She’s walking up with a manager like get out get out!!! I say hey, I’m grown at the end of the day. You don’t have to talk to me like that. I am not your child. The manager begins to go off as well so I say hey sir I know you from previous experiences I’ve been coming to this place for years you don’t have to speak with me like that. You don’t even know the situation he said hey man I’m sorry about that. It’s a lot going on today is auction day. I said OK well can I get your information so I can contact you and speak with you about it he said yes I get the information she like get out again! I’m like could you get her? She don’t have to talk to me that period, so I gathered his information and I’m leaving out, I immediately called him to leave a voicemail. He never got back with me about anything that happened . I try to go to auction today August 21,2024 just to learn that I’m banned this is unfair. I did nothing wrong. I was not belligerent or anything under my file says I’m banned for being belligerent. I feel if so None of my concerns were considered or heard out. I’m simply banned for trying to do the right thing and make a complaint to a manager. This is wrong with so many ways I feel so I am getting this treatment because I am a man of color and this is not right.
They collect large purchase fees and then nickel and dime the buyer for small things like car washes and gas. The moment you have an arbitration you need assistance with they're nowhere to be found. Out of all the selfish and poorly run auctions you have to choose from this location still finds away to separate themselves from others.
Shop here every week, people are great! Easy to load and unload for the truckers. Linette is my Sales rep and always keeps me updated on sales and information about the auction. She has great customer service skills and always checks to see how I’m doing. Tim runs a good auction and always says hello to everyone to see how they are doing. Glad to see this auction fell into the right hands and runs better than other auctions in the area.
Great operation with a very detailed inspection of cars, a very good run list and vast selection of cars. Will continue to do business here! Call Cynthia she will get your dealership setup and answer any questions you may have.
Linette Zimmerman goes over and above the Call of Duty when servicing her clients.She is the most friendly auction rep I have ever known in my 30 plus years going to auctions.
Excellent auction with a wide selection of vehicles! The best part is the service! I would reccomend Linette as a rep because she always makes it easy for you.
I would like to give a 10 star review for Lynnette Zimmerman...... Columbus Fair is so lucky to have such a go getter attitude person...she never says no..... or never calls back..... she is on it.... take it off your plate type of person.... i have ran through the channels with other people that dont respond or get the job done,,,, but then i contact Lynnette even though its not her department,,,,,,, BAMM,,,, she gets the job handled.....
Linette has been extremely helpful in repping our cars and getting them picked up in a timely manner. As a sales manager the last thing you want to do is coordinate wholesale efforts and she makes it a breeze.
I wish I could give them no stars, but let me tell about when they post there cars for sale. They lie about condition reports and will not let you arbitrate, bad business, never buy another car from them again.
This is a hidden gem! Great and very helpful people from top to bottom, but my rep is Linette and she is INCREDIBLE! Really goes above and beyond for her dealers and cares about us. I love when I can make it to the sale!
Great sales representivies who are always trying to help put deals while still trying to keep the seller and the buyer in mind at the same time! Love coming here for the welcoming environment that has been created!
Good selection of cars. Generally accurate CRs and pretty good to deal with during arbitration. Fees a on a par, or a little lower than other auctions.
I've never bought a car there but I've dealt with auto auction drivers on Alum Creek Dr and Obetz Rd that think driving laws do not pertain to them. Check who you have driving cars to be sold at auctions.
We pick smart auction cars up there regularly, how come it takes a minimum of 1 to 1 1/2 houses just to get two cars. Employees are rude, if you complain it will take longer. I am picking two cars up there on 6/8, I am looking for a corporate phone number to call to complain, our time is important.
5664 Columbus Square, Columbus, OHAuto parts store
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