Tom and Jerry's Auto Service in
Columbus Grove (OH)

You know, most of the time a car breaks down, there's an immediate sense of dread due to the unknown. You could take it to a dealership and pay out the nose for something that may or may not fix the problem or even come back soon after, or you could take it to an independent repair shop and hope they're not scummy and greedy liars. Tom and Jerry's Auto is the best you could hope for when it comes to this. Their hourly rate is very reasonable, sure, but their commitment to honesty is what makes them truly commendable. Kevin, in particular, is an absolute asset to the business, and is the only reason I'm writing this review. He explained what was happening, did research before throwing "solutions" at it, and when he realized that the job I needed was more of a specialty fix, he still offered to do it at their shop, but also gave me good recommendations of shops that were more specialized in what I needed done. I can recommend Tom and Jerry's. They're good people. Edit: Unfortunately my situation was not repairable by them, and I had to take my car elsewhere, where it was diagnosed correctly immediately. Dropping to 4 stars.

Always very thorough & efficient. Will always keep you informed of anything you need to have done. They are all wonderful!

I would highly recommend Tom and Jerry’s Auto Services! My car wouldn’t start even after trying to jump it, so I had to have it towed here. It turned out the fuel pump was broken and needed to be replaced. Everyone there was incredibly nice, friendly, and patient. They finished the fuel pump replacement and oil change in just two days, which was super quick! They also gave me a helpful tip — never drive with an empty tank, even though it still has some gas in it. The service was great, the price was reasonable, and they did an awesome job repairing my car. I’ll definitely come back if I ever need help again.

Very happy with the service from Tom and Jerry's Auto Service. They were quick in helping me to get my car fixed. The service was good with a friendly smile. There is always a way to improve to provide excellent service. I recommend Tom & Jerry Auto Service.

Don't go to this place unless you want to pay outrageous mark ups. I went to go get my alternator replaced. They charged me $98 just to diagnose a problem I already solved for them. Their response was "we don't go off what the customer says". Charged me $40 for "supplies" the alternator was marked up from $200 to $500. Don't go here if you want transparency with your auto service center. It shouldnt cost almost 1000 to replace an alternator.

Jerry came and gave me a ride when I couldn’t get there to pick it up before the weekend. He is a great guy and made my day. Their service is always quick and they are very fair with their prices and aren’t ever trying to push extra services or charges and in fact have gone out of their way to save money.

Wow ! Great repair shop. This brake repair was our first due to recent move to Columbus. Completed on time and below cost estimate. Very good customer service with calls and easy to understand billing by text link. All round a fantastic experience.

This shop quoted over $1,400 for a full brake job (pads and rotors all around). Two nearby shops in the area quoted the job under $800. Additionally, most shops do a free brake inspection. These guys charged $95 for a brake inspection. It was a very bad experience and thought others should know.

I've been going to Tom & Jerry's for at least a decade now. I appreciate their honesty and efforts to keep my costs down. Their communication has improved significantly over the past few years, as well, which takes some of the stress out of the general experience there.

Five-Star Review for Tom and Jerry’s Auto in Columbus, Ohio My son lives two hours away from us, and when his car unexpectedly broke down, we were in a bit of a panic trying to help from afar. I came across Tom and Jerry’s Auto online and gave them a call. Within ten minutes, they had already towed his car and brought it into their shop — truly incredible response time. Even though we weren’t there in person, they treated the situation with care and professionalism. Within two days, the car was not only diagnosed but fully repaired and ready to go. They gave us a clear and detailed explanation of what was wrong, which helped ease our concerns as parents trying to manage a car issue from two hours away. It was a real blessing to find a trustworthy and efficient auto repair shop in Columbus, especially when we couldn’t be there ourselves. We’re so grateful for their honesty, speed, and excellent communication. Highly recommend!

I had dropped my daughter back off at OSU and rear ended someone. I googled auto mechanics in the area. Tom and Jerry’s was the closest. Well I got lucky. They were very helpful and honest. Got my car fixed. Almost a year later my daughter was having issues with her car, while at school. She took it to Tom and Jerry’s and got it fixed right away. I feel good knowing we have a mechanic that we can trust while my daughter is in school.

Everyone there was extremely helpful in diagnosing and repairing several different issues with my son’s car. They kept me updated and did everything they could to minimize expenses as much as possible. We normally have the car serviced at the dealership when he is home, and I feel strongly that Tom & Jerry’s was much more thorough in finding and resolving issues that the dealership have probably overlooked. The car is driving so much better than it was before. And most importantly, they were so easy to work with, especially since I am not in Columbus. Highly recommend!

I came here to fix my tire. Half a month ago, my tire was damaged. They asked me for over 800 dollars to replace it with a new one. But after driving for only half a month, it broke again. I have no idea what the reason is. I don't remember hitting anything. Then I went to this store to see if there was any discount or something. They told me I needed to replace it with a new one. But when I went to another store, I found out that replacing and installing a new tire only cost 400 dollars. I will never come to this store again and I highly recommend against it.

I came in with some rather obscure car issues. They had a reasonable estimate to me within a day and made exceptions for my availability. The staff was very helpful and kind, and I would recommend this place to anyone. Most importantly, they correctly identified the issues with my vehicle and didn’t try to overcharge or add on unnecessary fixes. I’d highly recommend this place to anyone looking for a car shop in columbus. If I need another repair, this is where I’ll be!

Let's talk about how my roomate took her 2018 chevy sonic to them and they told her it was her O2 sensors upstream and down stream. So, she had both of them put in. Still didn't fix the problem she called told them she needed her car but, needed to bring it in. How long would it take. If you bring it in early we can get to it and should only take an hour.. the car was there for 7 hours still found nothing and charged her $89 for what???( lady at the front said he only looked at the car for about an hour) For it to sit there all day!!! People can't bring there car places for it to sit all day! We need our cars. I would never recommend this place to anyone.

I have been taking my cars to Tom and Jerry's repair shop since 1967. Tom and his son Jerry have become personal friends to my wife and me. The shop seems always to be busy, but they are friendly and I'm confident that they are honest with me.

Everyone at Tom and Jerry’s was friendly, professional, helpful, and interested in fixing my car and getting me back on the road. The crew knows what they are doing and it shows in the work they do on my car. I send friends there, and they like the service also.

If I could give less than one star then I would… do NOT come to this place. I read the reviews to try and find a reliable, reasonably priced auto body that I could continue to go to. Had an issue with my AC, was told the entire system needed to be replaced and that it would cost a total of $1200. Paid the $1200 and moved on. Couple weeks later, AC does not work. Dropped it back off at the shop, told them they must’ve missed something and came back saying the compressor needed replaced which would be an addition $2,100. Mind you, both services were promised in a quick manner and both services took over a week. I had to call every day to get any sort of update. Called a family friend to see how much the part that they are replacing was and came to be around $300-400. With labor included, it should’ve not been more than $800-900. Not $2,100. This place is an absolute scam and they are out to get your money. They are inconsiderate of your time (had to rent a car because it took way longer than promised) and did not even fix the car properly the first time after the first $1,200. I repeat, do NOT go. I am a young woman and obviously they took advantage of that. My mistake for trusting people but I hope you do not make the same mistake. Save yourself.

I recently brought my car to Tom & Jerry's Auto Service to install an auto part I purchased myself, as I didn’t feel confident installing it. The team was fantastic—they didn’t hesitate to help me out and made the whole process seamless. They were professional, honest, and gave me a fair price for labor. The installation was done quickly, and they made sure everything was running perfectly before handing my car back. It’s rare to find a shop this accommodating and skilled. I highly recommend Tom & Jerry's for their outstanding service and expertise!

Slow service and poor communication but my car’s needs were addressed and solved. I took my new used car in to get some issues looked at and get an estimate. Took them three days to get the estimate and I had to call them to get any info, when they said they’d call me first. The same thing happened when I took my car in to them to get those problems fixed. It took a week for my car to be finished and after four days I called to get an estimated time they’d be done. Both times I called and asked, I was told they’d call back and let me know. That did not happen. I understand now that the week long wait was at least partly due to the loss of some important employees, but that wasn’t disclosed to me until after my family had picked the car up for me and let me know. I did not learn this from Tom and Jerry’s. If I was told about these issues beforehand I would have better planned around not having a car for a week, instead of assuming it would just take a couple days and borrowing a car from family for the short term. I am disappointed that there was not one time that they called me to update me on my car, and I would have to call them - only to be told they’d call me back and never did. The work done on my car, however, was good. Regardless I will not be returning for anything - routine or otherwise.

Dropped my car off on a Thursday to be checked out and they said they’d call me back with a quote for services within 1-2 days. It took until next Wednesday for them to finally call me back with a diagnosis and even then it took another 2 days to allow me to come pick my car up. I ended up declining service so I can’t speak to their capability of working on cars, but I will say they told me it was going to be $350 just for checking out my car (without taking anything apart). Thankfully the woman at the counter ended up only charging $170 so maybe there was some miscommunication. Either way, if you want quick service I’d recommend avoiding this location as the parking lot is always full of project they have going on.

This was probably the best experience I've had getting any work done on my car. My brakes had been making noise for a while and I finally had the funds to get them fixed. The technician at Tom and Jerry's did a full inspection of numerous areas of my car and sent me pictures of everything, grading everything from suspension to windshield wipers on how urgent a fix was needed. Fortunately the car was overall in good shape and we only proceeded with brakes. They called with all projected costs before proceeding which actually ended up being slightly more than the final cost, which was a nice surprise. Looking up the rotors and pads they picked, they chose premium options, far from the cheapest available. The noise was primarily from rusted rotors, so I was very pleased that they opted for an anti-rust coated product. The car sounds great and every aspect of the experience was smooth. I was looking for a reputable mechanic since moving to Columbus and based on this experience I will be taking my car here for the foreseeable future.

Tom and Jerry's have always done a great job with all of my service requests. They fixed a steering issue for FREE, and a tire patch job for $20. Jerry himself will provide a ride home too if you need to leave your car there. Will always recommend this service.

I had a very positive experience at Tom and Jerry's. They have a great master Mechanic and Jerry, one of the original owners, still works there part time. Totally transparent diagnosis. The Goodyear tire store downtown Columbus told me I needed new brakes. I had the mechanics at Tom and Jerry's take a look and they sent me a report giving me all the cars issues including the fact that my brakes still have 50% of their life left. I really appreciated the comprehensive report on my car's overall "health". The only thing I didn't like was, I was not informed of how much looking at the car would cost. However, even that cost was a value, much much less than getting a new set of brakes unnecessarily.

I had a really good experience here. Their initial inspection was really thorough with photos that were sent right to my phone so I could see everything recommended with my own eyes. Once I agreed to repairs they waved the inspection fee, which was a nice gesture. Happy with my new tires as well. Definitely recommend.

The service here is best you will find. They are honest and direct. I brought my car in with a tight deadline, they made sure it was repaired on time. I would recommend Tom and Jerry's without question.

I had a great experience with Tom and Jerry's! I was able to drop off my car when we agreed and pick it up before they closed. I took my car to them because the mechanic shop I was normally going to didn't hear the issue I heard. I brought them here to Tom and Jerry's and turns out it was my breaks - don't want those to fail on you. I was happy with the communication, service and price. It was incredibly great value for the work. Definitely will be returning for more work to be done in the future.