Liberty Mutual Insurance/State Auto Insurance Companies in
Columbus Grove (OH)

The worse. No claims since purchasing a policy (5yrs ago), autopay for all those yrs until 5 mos ago, when a payment returned. And bc they do not have online payment options when the policy is pending cancellation, nor hrs after 8pm, they refuse to reinstated the policy. That is terrible customer service.

Doug & Limu. Focused on making dumb commercials instead of simply providing acceptable service

worst insurance company i have ever seen , i have been trying to contact them for the past 4 months but to no avail , if there was zero star it would deserve more than 1 star

Impossible to get a call back from this office. I have asked multiple times and left a dozen messages for Amy Ward or Sarah O'Byrne to call me back about a claim. Avoid state auto and liberty mutual with your life they are not here to help you.

I had a very disappointing experience with State Auto. Over the past two years, I submitted two separate claims for damage to my roof caused by hail, and both were denied without any clear justification. It’s clear that they lack the professional ability and technical understanding needed to assess how hail damage impacts a roof. Dealing with their representatives, Brittany Bentz and Suzie Bryan, was frustrating and unprofessional. They were unhelpful and did not show any courtesy throughout the process. I left feeling like my concerns were dismissed and my claims were not taken seriously. I would not recommend State Auto to anyone based on my experience. There are better options out there for insurance that actually understand and support their customers.

I just spoke with a representative named Roger and experienced the absolute worst customer service. His attitude and snide remarks were disgusting and uncalled for. Unimpressed by the lack of professionalism and ability to communicate what I needed to do.

Where do I even start with this company? When you have an issue you don’t get calls back. You don’t get emails back. I would never recommend this insurance company to anybody in my 33 years of life. I have never been treated this way by any company. It has been over 2 1/2 months since the hurricane hit our house in Texas and we still cannot get a hold of our insurance adjuster Tiffany Dorris I would never do business with this company again and I cannot wait to switch insurance companies.

Zero stars. I had insurance with State Auto Insurance issued on 12/06/2023 and cancelled on 01/08/2024, the total of 33 days. State Auto Insurance charged premium twice ( it means for two month) for this 33 days. When I canceled insurance and ask for refund they rejected my request. It is obvious that State Auto over charged my business account. From conversation with State Auto Insurance Company and their Agent I realized, that start day of the insurance for our company "Fine builders, LLC" was fraud and my signature on line was forged. Sofiya Pylova

I have probably written 2 negative reviews in my entire life but this situation requires one. Won't get into details but the company used a bait and switch where they told me what to do and then denied the claim because I did what they told me to do.. If you have a similar experience with State Auto, def contact your state department of insurance and file a complaint. It took me 2+ months to get my car repaired.

Absolute horrible customer service, going on three weeks. The claims agent will not return phone calls or texts. And it would seem that they have no idea what they’re doing, based off of a picture that was sent to them they’re claiming at $1600 worth of damage when in fact, it’s a total loss. The car has a smashed frame and I can’t get anybody to get back to me. As you can see from the picture posted the frame of my Jeep Wrangler is crumpled. And can only be repaired by replacing the whole frame.

I had The misfortune of being hit by a driver who was insured by this joke of a company. After following the adjusters instructions I got a quote from a local body shop that came in at $1,400. The adjuster came back and said they would cover around $900 of that, but wouldn't explain whatsoever why. I have reached out by email and phone multiple times and they say they are waiting to have the main adjuster give them the reason. They're adjusters are the worst, and will do everything in their power to nickel-and-dime every part of the process. Still waiting. I am filing a report against them in the Better Business Bureau. How pathetic that they would bicker with me over $400, when the claim is already that small, and doesn't even begin to pay back my time and inconvenience of this whole process!

Not a fan… Had an issue with our roof and they sent a guy named Jim out here who bragged about how many claims he has denied. They denied our claim and said the installers that put the roof on before we moved in and before they insured it didn’t put in some nails the proper way. Makes no sense. It happened before we moved into the property but they still issued a policy?!? 2nd, they just notified us our auto rate went up $400 for the year. We are clean drivers. No records, no tickets, no accidents. Glad to get away from these clowns

From the start they just awful. They accidentally took the money from my escrow and deposited it into my bank and when I called and asked what it was I was told not to worry. They then called a week or so later demanding it back and blamed me for the money being deposited into my account. They also screwed up auto pay that same month. They also were going to increase my car insurance by 200 dollars without an explanation. By for the worst insurance company I have ever worked with.

Negative stars at best. I had a tire blowout and needed a tow. I call State Auto and they tell me under my commercial policy I would have to pay for the tow myself and then submit for reimbursement. So I did this due to time instead of waiting hours for the dealership to be able to tow it for free. I submit my claim and I get a call after the fact from Amanda stating that I cannot be reimbursed. After I was told I would be and how to submit the claim, etc. She basically told me oh well there is nothing I can do and I am screwed out of $230. Horrible customer service and business practice. Taking my business elsewhere as I spend more than $230 per month with them. Dishonest and horrible!

If I could give this company negative "stars", I would! (Specifically the Columbus Ohio office) They are the absolute worst company I have ever dealt with in 40 years! I filed a claim for bad fuel that has messed up my fuel system. They denied even GETTING IT TESTED. I have reached out to the manager multiple times over the last 4 days with no response. PLEASE DO NOT USE STATE AUTO! I will be switching my $500+ / month insurance to someone with good customer service. (Can not even get ahold of the manager's supervisor... there is no contact information for such a person) I will be contacting the BBB as well for all the good it will do. Maybe it will save another customer my grief.

The worst Insurance company EVER !!! My car was stolen and part of a larger crime spree that took up a block in my neighborhood. I had a signed affidavit. Police reports. Everything I needed to process my claim. It took over a month to process my denied claim. My car was found in another City 24 hours after it was stolen with the Engine blown with no gas. The insurance Agents are accusatory!!! They will do every thing they can to deny your claim so they do not have to pay out. Awful customer services !!! They wanted phone records .. services records ..and still denied my claim!! Karma will come! State Auto is Evil !!!! RUN

Absolute worst insurance company to work with HANDS DOWN. We’ve been waiting for over 3 weeks on our adjuster to get us estimates back..... only to get estimates back and them tell us they are covering 3 shingles on our entire roof, not covering labor for siding damage and won’t replace any additional shingles even though ours are discontinued. Their words were “put another green shingle up there and it’ll be fine” .... they constantly back track on their words, lie about everything and told us today that our business wasn’t valued and we could switch companies or sue them in court if we didn’t like the way they worked. I’ve never talked to someone so unprofessional. If you want a company that will actually help you and stand behind you when something happens to your house, DO NOT GO WITH STATE AUTO. They are absolutely terrible!

I recently switched to State Auto for my new home owners policy and was thrilled with the quote, which got even sweeter with bundling an auto policy! I was looking for some help and confirmation on a few details when my agent suggested I simply scroll through my previous emails rather than answering a few, what I felt were, simple questions. Frustrated I went online and tried the chat service, and I worked with Steve Honess who was phenomenal! We got disconnected pretty early in the conversation and when I launched a new chat, Steve was there with my information, policy info I was struggling to find, and a warm welcome back! He was SO patient, kind, and helpful. He provided answers and solutions for me to make my experience easier! Just as I was feeling frustrated and regretful of making this switch after leaving my other auto insurance I was with for years, Steve turned it around and restored my confidence in the company! Please give him a pat on the back and a raise, best customer service I've experienced in awhile!! ** Also please please please launch your app! **

I'm an insurance agent in Texas, and Shayla Roach provided me with some of the best customer service that I've ever experienced today. She went above and beyond what she needed to do to assure that my customer's issue was taken care of properly, and even personally reached out to the customer to assure them that their issue has been resolved. I love doing business with State Auto because of people like Shayla!

I love how easy it is to access my information at any point in time through an online system. It is so convenient not to have to go out of my busy schedule to deal with a quick insurance update or to view my policy. The team is always so helpful and friendly when I have questions or need to update my policy. Thank you to everyone at State Auto, you will definitely keep my business!!

Recently had the pleasure (never thought I'd say that out of an accident) of dealing with State Auto. Andi Davis and Kyle Gilliam did an exemplary job of taking care of my arrangements and repairs. Their professionalism and attitude was next level and rarely seen this day and age. Thinking about switching my Insurance of 10+ years just to deal with these two.

Not sure if I have put together the proper review previously. Called about my device not being activated on safety 360. Was very pleased to be able to get through phone prompt quickly and get a person quickly. Ashley Tillman helped me. She was pleasant, knowledgeable and quick to take care of my issue. Very pleasant experience.

Called State Auto for help regarding my online account as I could not access it. Called at 2:30pm expecting there to be a wait time and the phone was answered on the 3rd ring! Ashley was very helpful and helped me fix my issue with my account in under 5 minutes!! Very pleased with their customer service. Definitely recommending them to all my family and friends for car insurance.

I called to try and understand why my bill was so high. Although she could not help me, Kimberly Lanier, instead of just transferring me was so very nice, understanding, and helpful. I was already in a bad mood from traveling and having a bad experience on a 3 hour flight, and her customer service was on point! Most would have just disregarded my concern, and transferred me to my agent, but she took the time to talk to me and give helpful information, like state auto 360, which my agent did not. Then, she followed up with an email to make sure I had all of the information when I spoke to my agent (including how to find a new state auto agent since I am not happy with my current one). Although I may not stay with State Auto if I can find a better rate elsewhere, she is definitely someone who represents your company well, and deserves to hear and know it! Thank you again Kimberly!

My husband I have have our home and auto insurance with State Auto. We absolutely love our Agent (Chambers Insurance Agency in Selmer, TN). We know we will always be taken care of and properly advised and consequently insured due to their support and guidance. What I didn't know when switching insurance companies is the degree of customer service I would receive from State Auto as a company. I have contacted State Auto's Customer Service department on multiple occasions. I have never had a bad experience. This last time, I had the pleasure of speaking to Brittany Goode. My husband and I were traveling out of town and realized that our insurance card had just expired. We didn't have the opportunity to print another and we were unable to access our online account information via our cell phones. So I called Customer Service. Not only did Brittany patiently listen to my request, she quickly resolved the situation and did so without any hesitation or frustration. Before I could even say "thank you" for her assistance, Brittany had already emailed me updated copies of our insurance cards. I probably didn't spend more than 3 minutes on the phone with her. Brittany's patience and overall customer service is unequaled. Thank you (Brittany) and State Auto for always going above and beyond for your customers.

Kimberly Lanier of State Auto Insurance was so helpful and resourceful. Every question I asked, she answered them with ease. She was able to assist me with a billing concern, providing the a fast solution. In addition to her high knowledge base, she also made me feel right at home with her warm and supportive disposition. Hands down and without question, Kimberly’s customer service really made my day! This was one of best customer service experiences I have had in a very long time.

Providing insurance in various lines like personal auto, home owners, condominiums, commercial auto, business owners covering almost 30 states in United States of America with good premium provided for policies with liability collision and comprehension risks related to the personal and the business