This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Ics Auto Body in East Los Angeles, CA scores 94/100. Sentiment is overwhelmingly positive: customers praise professional, personable staff (Joe, Jesse, Sergio), fair pricing, excellent paint/body quality, help with insurance, and fast turnarounds. Communication is clear and many feel treated like family. Strengths: workmanship, service, and value. Complaints are uncommon but mention a long phone wait/hang-up and one vague negative review. Little to no data on parts inventory, yard organization, or part-finding—this shop focuses on repairs. Overall, a strong choice for collision and paint work.
Had a few questions regarding my car and Joe was extremely helpful in answering all questions. Thank you Joe for helping fix my car quickly and your professionalism!
Took my car here after a small accident because of the good reviews and they did not disappoint. Joe is the best - personable, knowledgeable, helpful, honest. Wouldn’t take my car anywhere else after the positive experience I had at Ics.
Great hidden gem . They handle all tge insurance runaround and return your car pristine . I have… and would recommend them to my friend and family for minor or major repair . Also they are connection with a neighboring mechanic shop to get service also handled while you have a rental
I had an outstanding experience with ICS Auto Body. The quality of service they provided for my truck was truly exceptional. The paint and body work they performed exceeded my expectations, leaving my vehicle looking as good as new.<br><br>What truly impressed me was their courteous and prompt service. From the moment I walked in, their team was polite and attentive. They provided clear explanations of the work needed and kept me informed throughout the process. Their commitment to customer satisfaction was evident.<br><br>In addition, they completed the work in a timely manner, which minimized any inconvenience for me. This level of efficiency is a testament to their professionalism and dedication to their craft.<br><br>Overall, ICS Auto Body is a top-tier choice for auto body repairs. Their commitment to quality, courteous staff, and prompt service make them a standout in the industry. I highly recommend them for any automotive repair needs.<br>Thank you Joe
I can’t give ICS a better review than 5/5. Joe was super professional and took care of my care with love. I gave him a very delicate and rare car a BMW M3 in custom frozen black paint that most shops were scared to attempt to paint but Joe took it on confidently and didn’t disappoint. I’d recommend them for anything from small paint work to full on collision.
I have been taking my cars to get them repaired here for years! Joe always take care of me and make me feel like family! No place with better customer service than here! If you ever get into an accident head straight here !
The best repair car shop ever. Fair price and reliable and fast. Highly recommend Jess and Joe! Enjoyed to see a family business going over generations from grand father to grand son! Very inspiring
I found this body shop through a friend. Let me just say if you need any body work done to your car this is the place to go. My car was hit, and Joe was able to help me get my car fixed. Dealing with insurance is never easy and can take forever but Joe definitely helped to make sure I got my car back and looks good as new can’t even tell it was hit. I highly recommend this place ask for Joe!
THE OWNER IS A VERY GOOD GUY, FRIENDLY AND PROFESSIONAL.. THANKS<br><br>EL Dueño es muy Buena Persona y muy Amigable de verdad lo recomiendo al 100<br>Exelente Trabajo en mi Auto
Was recommended by a friend, and honestly cannot be more happy with the quality of work, customer care from Jessie, and over all the whole experience. Got rear ended pretty bad in my Nissan GTR and he had me back on the road in under a month. I recommend this place x100. I was treated like family and they truly have won my business for life. Thanks again ICS body shop !!
I've always had a great experience here, Jesse and Sergio take care of me like i was family. Any time i know someone who got an accident, i always refer them over there. If you ever have the misfortune of getting into an accident, i strongly recommend this shop
Extremely knowledgeable and kind, they helped me work with my insurance and only charged me for something they absolutely could not bill insurance for. These guys will take care of you
honestly I was speaking to Sergio had me waiting for 20 minutes on the phone and then after they just hanged up on me call back to see what happen that he’s busy with a customer to call back tomorrow honestly it’s 1:40 PM to call back tomorrow what a great service they have
It's hard to go to a new body shop because you don't really know if they're going to do a good job... That's why I'm making sure to leave this EXCELLENT REVIEW because Jesse (the owner) and Sergio (shop manager) ensure your car is to your liking and standards ! You will be more than pleased , and I speak from experience... They've repaired my Acura TL type S , 2017 Infinity Q50 , & 2017 BMW M5...don't ask about all the accidents lol ...
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