Honda of Downtown Los Angeles in
East Los Angeles (CA)

Michael Blackwell has excellent customer service skills. He understood exactly what I was looking for in a vehicle. He was very knowledgeable and answered all my questions. He understood what financial range I was comfortable with and guided me through the process of purchasing a new car. Thank you, Michael, for your professionalism and great customer service!

Michael Blackwell I want to personally thank Michael Blackwell for going above and beyond for me during this whole process. Michael, you really put in the work, and it showed. Buying a car isn’t always simple, and there were definitely a few bumps along the way, but you handled everything the right way. There were some situations that honestly could’ve gone sideways. For example, I was under the impression at one point that a “new” vehicle had 2,000 miles on it, which wasn’t something that was clearly explained upfront. There was also another car I came in specifically to see, and it wasn’t available when I got there. Stuff like that can easily make a customer feel frustrated or misled. But the important part is this — that wasn’t Michael’s fault. Those were dealership-level issues, not him personally. What I appreciated was that Michael didn’t try to cover anything up or make excuses. He didn’t lie to smooth things over. He kept it honest with me and explained what he knew, and what he didn’t know. There’s a big difference between someone trying to dodge responsibility and someone being transparent about the situation. Michael chose transparency. Even with the limitations he was working under, he still did everything he could to make things right. He didn’t just shrug and say “that’s how it is.” He worked within what he had. He stayed persistent. He kept communicating. He kept trying to find solutions instead of letting the deal fall apart. That’s what stood out the most. He was clearly busy the entire time — juggling customers, running back and forth, handling paperwork — but he still made sure I was taken care of. He answered my questions directly. If something wasn’t possible, he said so. If something needed clarification, he got it. He didn’t overpromise just to keep me hooked, which I respect. The car business isn’t perfect. Things change fast, inventory moves, information sometimes isn’t relayed clearly at the dealership level. But the way a salesperson handles those moments says everything. Michael handled them with professionalism and honesty. Instead of trying to shift blame or tell me what I wanted to hear, he kept it real. On top of that, he still worked hard to get me the best price he could. Even with everything going on, he stayed focused on making the deal make sense for me. He didn’t give up, even when it would’ve been easier to let it go. He kept pushing forward and stayed committed. That’s what going above and beyond looks like. Not everything was perfect, but Michael’s effort was. He controlled what he could control. He stayed respectful, upfront, and hardworking throughout the entire process. At the end of the day, I walked away appreciating the way he handled things. Honesty matters more than perfection. Michael didn’t lie to me, didn’t mislead me, and didn’t try to hide dealership limitations. He did the best he could with what he had, and that’s all you can ask for. I’d recommend Michael Blackwell to anyone looking to buy a car. He works hard, stays honest, and doesn’t quit on you when things get complicated. That kind of professionalism is rare, and it deserves recognition.

I had a great experience at Honda Downtown LA. I drove off in a brand-new car that has everything I was looking for. Micheal Blackwell made the process quick and easy and helped me get all the features I didn’t want to compromise on—at a great price. He was also very helpful on getting my things transferred from my old car to the new one, and made the experience a great one. I highly recommend checking them out if you’re in the market for a new car.

I worked with Oscar regarding selling my vehicle. I was quoted a price and made the trip based on being told it would be honored. When I followed up, the offer changed and I was told they could not honor the original number. That inconsistency cost me time and mileage. I value clear communication and alignment before making a trip, and unfortunately this experience fell short of that expectation.

I have been a Honda customer for the past 10 years. I just returned my lease a got my 4th Honda at the downtown LA dealership. My experience was amazing. We all know how long the process takes with the numbers, paperwork, finance, etc. Oscar and Steve in financing made sure that I was taken care of and made the experience fast and with much ease. I normally go to the Airport Marina dealership where I got my last 3 cars. I will be returning to the downtown LA location moving forward. I highly recommend this location.

Genaro Bravo provided excellent service during a frustrating situation with my vehicle. When my car required recalibration and the process took several hours longer than expected, he stayed professional, calm, and supportive throughout the entire experience. He communicated clearly with me, made sure I understood what was happening, and helped arrange a rental vehicle so I wouldn’t be completely stuck. He went the extra mile by helping me get a complimentary car wash and detail, which I truly appreciated. and a rent as far to even buff some of the scratches out my car, which was like an amazingly dope of a thing to do. I had work obligations and the delay was stressful, but Genaro handled everything with professionalism and respect. His attitude made a difficult situation much easier to deal with. I highly recommend asking for Genaro Bravo if you visit Honda Downtown Los Angeles. He represents excellent customer service and professionalism. Five stars.

I visited Honda of Downtown Los Angeles this past Wednesday and let me tell you I had the most amazing and wholesome experience. Where can I even get started, the minute I walked in the door I was greeted by Scotty. Scotty is then man!!! Honestly, Scotty made my experience here amazing. I came here with low hopes of getting a car but, from the first moment all Scotty said was I’m gonna get you in a car today and we’re gonna set you up with a good deal. Little did I know that he was right. He helped me look from different variety of options in the lot. Until I found something nice, economical, and comfortable for its price. Scotty provided us with excellent and outstanding customer service, from bringing us water, coffee, and popcorn to treating me like I was part of his family. I never had an encounter with any sales person than how I did Scotty. Also, the manager which I forgot his name but sealed the deal with Scotty was a big help by setting us up with a good price and deal for the vehicle we purchased. Therefore, if you’re looking to purchase a car soon, you have to come here and look for Scotty. I will assure you, you’ll leave with a car that’ll you’ll love for a ln outstanding price! Scotty if you’re reading this bro, thank you so much for everything man I appreciate you!

My mom and I went car shopping and met Oscar. He was patient, explained everything and even translated to my mom in Spanish and made her part of the experience. I got a great price, fully protected plan and he made it possible when no one else could. 5 stars all the way! I would give 10 if I could.

My sister bought her first new car at DTLA Honda and had an awesome experience working with Evan. He was super patient, genuinely kind, and very easy to communicate with. Evan really listened and understood what she was looking for, which made the whole car-buying process smooth and stress-free. No pressure at all, just honest and helpful service. Highly recommend Evan at DTLA Honda!

DTLA Honda!🙌 Just bought a 2025 Honda Prologue and had an amazing experience! Brenda Rosas was super helpful, knowledgeable, patient, and answered all my questions. Highly recommend her—she’s awesome! 🚗✨

I purchased my first 2020 Honda Accord two years ago at Sierra Honda after the purchase I went back do maintenance on the car and the service was not great. I decided to change to Honda Downtown Los Angeles to continue my oil change every 3 months on my car. Every time I went the Honda team had an amazing customer service I decided to trade in my Honda Accord due to personal health issues. I’m very happy with the decision I made Ivan was my sales person he went above and beyond to help me get the car that I wanted and also Miguel the manager did an amazing job to help me as well. Thank you Honda Team for not giving up the 7 1/2 hrs I was there I’m very happy with my Brand New 2026 Honda HR-V.

Tony Rodriguez was amazing to work with professional, honest, and very easy to communicate with. He made the whole car buying process smooth and stress free, answered all my questions, and never felt pushy. Highly recommend Tony if you’re looking for a great experience!

Today is a day I’ll never forget. I’ve been to many dealerships before, but none of those experiences compare to what I had today. Josue Velasquez truly solidified this as the best deal I’ve ever gotten. He made the numbers work, and I ended up walking out with the car I wanted that very same day. I got the 2026 Honda HR-V, a compact SUV that fits perfectly with the LA lifestyle. It’s the ideal choice if you want something bigger and more capable than a sedan, without the bulk or size of a full-size SUV or van. I even got the insurance handled right there on the spot, everything I needed was taken care of in one visit. I genuinely recommend Honda DTLA to anyone looking for a car. They were friendly, professional, and overall genuinely great to work with. Thank you, Honda DTLA!

5 ⭐⭐⭐⭐⭐ Great experience at Honda DTLA Josue Velasquez is a very professional, knowledgeable, and friendly sales person. I am glad I was able to upgrade to a newer Honda and have a great deal. Highly recommend.

We greatly appreciate the service from Dustin Martinez, the best salesman at Honda Downtown LA. He treated us wonderfully and did everything possible to help us get our Honda Pilot 2025.

Thank you Honda for being the best team you guys can be. I appreciate you guys for helping me get the car I’ve always wanted. I wanna give a shout out to Ivan even though we had you there for hours you were able to work with us and gave us the best deal. We are more thankful than ever.!! Thank you to the financing manager as well, Robert for making us feel comfortable and assuring us that we made the best decision. Appreciate you all thank you.

Kevin (salesman), Miguel (manager) and Yesenia have all been wonderful. They helped me get the deal I wanted. Highly recommend, but be ready to buy in order to get the best deal possible. Love that all the cars come with a lifetime warranty. Will come back again, if in the market for another Honda. Thanks again!

Hondaaaaaaa of DTLA!!! I just want to say THANK YOU SOOO much for the most awesome and unique experience especially to my salesman Andres! This man truly heard me, understood exactly what I was looking for, and EXECUTED the plan perfectly to get me into my Honda Prologue 🖤 From start to finish, the entire process felt smooth, positive, and stress-free. Andres was patient, honest, and genuinely cared about helping me make the right choice not just making a sale. I never once felt rushed or pressured, only supported and confident in my decision. If you’re searching for a dealership that actually listens and delivers top-tier service, Honda of DTLA and Andres Garcia are the way to go. I couldn’t be happier with my car and my experience. Highly recommend! 🚗✨

I bought a car on November 30th 2025. I was helped out by Oscar Castaneda. I was a first time buyer and went to a few places where I was told No but then I went to Oscar and he told me yes. He explained everything to me, went over all the options, and was respectful. I was able to get my new car fully protected. Working with Oscar Castaneda was easy, smooth, and efficient. I absolutely love my car. Will definitely be referring over my family and friends.

I can't believe I'm writing this, but as a first-time buyer, Honda made the process great! I would like to especially thank Christian, who was there every step of the way, answering any questions or concerns I had. He was sure I was taken care of even with other people to assist me. I felt less scared and it was even better to speak with him in both languages as well as him communicating with my family. Once again, thank you, Christian! I will definitely be coming back with referrals lol 😆

Had the pleasure of working with Victor Saucedo at Honda DTLA! He made the process quick and easy for me. I told him what my budget was and type of car I was looking for. Victor was able to find me the perfect vehicle. He was super professional and did not pressure me into buying the vehicle. Thank you Victor for Honda Civic!

My mom had an amazing experience with Honda at downtown LA! She had such a great experience working with Renato. From the moment we arrived, he was welcoming, patient, and truly committed to helping her find the right car. He never pressured us, answered every question clearly, and made the entire process feel easy and stress-free. What really stood out was how genuine he was—Renato took the time to understand what she needed and made sure she felt confident about her decision. You can tell he really cares about his customers and goes the extra mile to make everything smooth. If you’re looking for someone trustworthy, professional, and kind, I highly recommend asking for Renato at Honda of Downtown LA. He made the whole experience better than I expected!

Worked with Leslie, "Juan Chacon" and their great Sales Manager Dan, to purchase a new vehicle for my Aunt, and the experience was excellent from start to finish. They even beat our previous quote from a nearby Honda dealership. Highly recommend buying your next vehicle from Honda of Downtown Los Angeles!

Our experience at Honda LA Downtown was fantastic from start to finish. Working with Anthony was truly a pleasure—he was incredibly patient, attentive, and genuinely committed to helping us find the perfect car. He went the extra mile at every step, making the entire process smooth and stress-free. We absolutely love our new car and couldn’t be happier with the service we received. If you’re looking for a dealership that cares, ask for Anthony!

I had such a great experience working with Tony at Honda Dtla! From the moment I walked in, they made me feel comfortable and never once pressured me into anything. They really listened to what I wanted and helped me find the perfect car that fit my needs and budget. What I appreciated most was how patient and honest Tony was. He took the time to explain everything, answer all my questions. You can tell they genuinely care about their customers. If you’re thinking about buying a car, I definitely recommend asking for tony. He made the whole process easy and enjoyable, and I absolutely love my new ride! 🚗🩵

10/18/25 I love my new car. Of course, it has it's pros and cons, but overall it's great. The salesman Josué was awesome. I would recommend others to see at Honda Downtown L.A. it was a necessity to buy a new car. So, I spoke to a friend and my mechanic on recommendations. They said either Toyota Rav4 or Honda CRV. My daughter read the comments vs one or the other and Honda won. But, I got the HR-V instead. This one was the only one with leather seats, that I saw. I had to have leather seats and my sister spotted this one. Yes, I had to pay a little more than I wanted to. But, it was worth it. Thanks, Josué for giving me an awesome experience. Tee

My experience at Honda Los Angeles was great! Josue was very attentive and considerate about my needs and wants. He helped me navigate this whole process with ease. He has a great attitude. Even when I felt nervous or doubtful, he always reassured me and found solutions! I am very pleased with my lease. Thank you, Josue! You're the best! All of your clients will be blessed to be helped by you! 10/10 *The Finance Manager* 1/10 experience horrible.