What clients say about One Stop Auto Care in East Los Angeles (CA)
Excellent and fast work. Enjoyed talking with the staff while they were able to fix my car the same day I came in (thank you Anthony and Gerry!). Quality work and caring mechanics. I’ll definitely return here whenever I need additional repairs for my car.
I very rarely write reviews, but after my experience with One Stop Auto Care on Eagle Rock Boulevard in Los Angeles, I feel compelled to do so.
I’m not here to needlessly trash their business; I want to be very specific about what went wrong.
I brought my 2019 Tesla Model 3 to have new shock absorbers (coilovers) installed and the suspension checked. I supplied the parts; they handled the labor.
Initially, everything seemed fine, though I was surprised by the labor hours billed. Because I’d trusted them with my previous gas-powered vehicle, I accepted it.
Once back on the road, the car scraped entering gas stations and strip malls. They had not set the ride height back to stock height. I returned, and they adjusted the height.
10 days later, I heard metallic “dinging”—the springs shifting. I returned again. After a quick inspection, they tightened some bolts and sent me off. Immediately, the noise was ten times worse. They hadn’t test-driven it.
On my fourth visit, they made vague excuses. They recommended replacing additional bushings and arms which they had not mentioned in the previous inspection and at considerable cost. I agreed, yet the car still felt wrong.
I sought out an after-market Tesla suspension specialist. Their inspection revealed that the front shocks had been installed on the wrong sides—left on right, right on left. Including the relative control arms. As a result, the top hats were under considerable stress and need immediate replacement. The control-arm bushings were also under stress and wearing fast. The height-adjustment ring on one of the coilovers hadn’t been tightened and was loose and midriff. The spring paint was cracked and rusting also due to the improper installation—all this within six weeks.
After bringing the car back 4-5 times the fact that the shocks had initially installed on the wrong side left me speechless!
I replaced the shocks with new ones. After which, the specialist-installer went on to note that the coil over bolts had been stripped, likely from a pneumatic gun. And that I was fortunate that he had replacements in-shop to replace them. He went as far to say that it was lucky he was even able to remove them. The entire job took less than 2 hours!
When I returned to One Stop Auto Care with all this evidence, I told them I wanted no further work—only reimbursement. Despite paying them well over $3,000 in labor they offered only $400 in refund.
Allowing me to leave in an unsafe car was bad enough, especially with my children inside. But they added insult to injury by reducing the labor hours when a refund was at stake to suit their own needs. Then they didn’t even follow up. After two weeks, I had to chase them down. The refund took two minutes—when they finally bothered.
This whole ordeal shows a complete lack of accountability or care. The specialist rightly asked: if they didn't feel they were qualified to do the work, why do the work at all? They could have refused, and I would’ve gone elsewhere. Instead, they took my money, did shoddy work, never tested the outcome, and sent me onto the road in a potential accident waiting to happen.
To say I’m furious is an understatement. I feel betrayed by a shop I once trusted.
If you have suspension issues, avoid One Stop Auto Care on Eagle Rock Boulevard in Los Angeles at all costs. No pun intended! 🤨
This place is a dream shop. It's literally the best. I took our 2011 Prius here and they *saved* it from the scrap heap. They took photos of needed repairs. It's one of those rare auto repair shops where if you trust them the whole experience is actually great. I'm a trusting person, so I usually am super disappointed in most shops, because I think they are trying to scam me. One Stop is just too busy to do that. They rely on a great reputation to bring in more business, and so that's what you get. Is One Stop the rock-bottom cheapest repair shop? No. If you need dirt cheap auto repair, look elsewhere. If you want a shop that you can trust, that will stand behind their work, that will actually fix your car issues, and that has fair pricing, then go to One Stop. Oh, and they are faster than any shop I've been too. Quality and speed, at moderate and very fair prices. This is the sweet spot. Best kept secret in Northeast L.A.
This is the most stand up, straightforward auto shop I’ve ever been to. I’ve been coming for a few years now and they always take great care of my car and don’t try to sell me stuff I don’t need!
Was quoted for new belt, pulley, and alternator braket. They couldnt find the braket b/c my car is old, understandable. Replaced the pully and belt and still charged for all 3 that was quoted. They didn't even put on the belt when i picked it up. Had to beg to not charge me for the bracket they didn't install. Wild.
Took my grandma's car to these guys and Ariel took such good care of us there. Kept us informed of the process and absolutely ZERO upsell tactics. He went above and beyond and got us set up at the dealt for a few repairs that were covered by warranty which no mechanic shop has ever done in my experience. The mechanics are very skilled and the customer service is top tier! I have and will continue to recommend 1Stop to everyone I know!!
One Stop is our families go to repair shop. Their service is unmatched. When we bring our cars for repair they drive us home so we can wait in comfort and still have a productive day. They get the diagnosis right everytime and always get us back on the road quickly. Very happy with their service! Thanks guys!
I’ve gone here for repairs twice now, and I genuinely trust their recommendations. Extremely professional, great communication, and a quick turnaround!
One Stop Auto Care in Eagle Rock is truly a rare find. Their customer service and honesty are something you don’t see often anymore. They treated us with so much respect, explained everything clearly, and even found the parts we needed in just one day. They fixed everything perfectly and without trying to upsell anything unnecessary.
My fiance and I will definitely be coming back. Highly recommended!
Great customer service, very amicable people and you receive a very detailed estimate with photos.
Worst experience of my life! Estimate was for more than my car is worth; over $10,000! Worst part is that I felt unsafe driving my car for over a week; neglected family day because I thought my car was unfit to drive. Estimate read $600+ for a battery change; battery is only a year old! Also, $800+ for tune up! I went to dealership and spent $900 to get my car completely serviced. Half of the repairs they enumerated in the estimate were not even an issue. I have never been more disappointed by any other business practice. Completely shameful! The stress and anxiety I felt was unnecessary. Would never recommend.
The guys at One Stop are seriously the best! I never feel pressured into anything, and they don't use their expertise to try to upsell you on maintenance.
I particularly love the inspection results that they provide, which prioritize the issues that need immediate attention vs what can be addressed at another time. They are honest and genuine about what work needs to be done and take the time to talk through it all.
My partner and I have been going to them for the past 6 years. They seriously rock in every way. Cannot recommend them enough!
I’ve been bringing my cars here for years, and they’ve consistently delivered great service every time. Everything was explained clearly and done on time — oil change, tire rotation, and filter replacements all handled smoothly. The staff was friendly and professional, and I got my car back spotless inside and out. It’s always great when a shop does honest work and that’s this reliable, and that’s exactly why I keep coming back.
This review is long overdue!
I want to take a moment to show my appreciation to the amazing staff at One Stop Auto Care. They’re a family-owned shop, proudly accredited by the City of Eagle Rock for their many years of dedicated service to the community.
I’ve had the privilege of knowing them for a couple of years now, and they’ve been nothing short of incredible. Gio, Gerry, Ariel, and Anthony have all gone above and beyond for me, my family, and my friends. They’re truly the best — they quickly became like an extended part of my family!
They always make sure you’re well taken care of and have complete peace of mind while your car is being worked on. Their professionalism, honesty, and attention to detail stand out. They take the time to explain any concerns and walk you through the repair process so you feel informed every step of the way.
Their workmanship is top-notch, and the level of care they provide is unmatched. I’ve built great friendships with each of them, and I can confidently say I highly recommend One Stop Auto Care to anyone looking for trustworthy, reliable, and friendly service!
Simply put they are the best. Best service, customer care, knowledgeable, kind, able to help identify the problem and help you figure the best way to afford fixing it. I can’t say enough about them as an old knuckle busting wrench turner myself I’m happy to be able to trust them with my vehicle.
Very friendly and knowledgeable staff. They explain everything well to help you make informed decisions. They also provide a courtesy shuttle which is super helpful.
Went in for a full diagnosis of my vehicle and have my A/C repaired. They provided a great overview of potential repairs and I got my car back same day! Fast service! Great customer service! I won't be taking my car anywhere else.
I don't enjoy car problems but I do enjoy having my car serviced at One Stop Auto. I have never once felt like just another number or worse, just another female customer who knows nothing about cars. The guys are caring, they explain things, are willing to work a reasonable repair and maintenance plan with me. I feel like I'm walking into a friend's place of business when I bring my car in. And that means a lot to me. And it should be mentioned, I've never had a problem with the work these gentlemen do on my vehicle. Ladies, if getting your car worked on is a scary thing for you, check out One Stop Auto. You'll be glad you did.
Ariel and his team were fantastic to work with and did excellent work on my car. I had the suspension replaced on both the front and rear, and they also addressed an issue with my control arms that had been replaced by another shop months earlier. Those parts had failed over time but were still under warranty.
Ariel was upfront and honest throughout the process. He clearly explained the problems and even advised me on how to navigate the situation with the original shop. Thanks to his guidance, I was able to get high-quality OEM control arms to replace the faulty ones. His expertise, transparency, and willingness to go the extra mile turned a stressful situation into a smooth and positive experience.
I really couldn’t ask for more — they even washed my car before I picked it up. I highly recommend Ariel and his team for their professionalism, skill, and integrity.
This is amazing! I'm not sure how many people realize how difficult it is to get a near perfect rating with even 10 reviewers, let alone hundreds.
But after speaking with the owner of the shop a few days ago (and looking through their stellar photo gallery on their website) I understand why. Go here for your next auto need, you'll be happy you did :)
I'm from the Central Valley (CA), but my son is using my '04 Suburban while in L.A. It was making a knocking noise with an oil pressure gauge going haywire. Ariel helped me out over the phone to get it up and running again. The shop did a comprehensive diagnosis in a short amount of time and found many problems. I ordered up a couple of simple things that needed immediate attention and was charged what I feel is a fair price. Ariel's help was outstanding and he didn't push all the repairs on me or fear-sell anything. I wish I lived in L.A. so I could bring all my vehicles to this shop; I see why they have great reviews!
The team at One Stop Auto Care is incredible. They were upfront and took the time to ensure I understood what needed to be done without making me feel pressured or ripped off. I highly recommend this mechanic, especially for single women. You will not be ripped off here!
I hate getting car repairs as much as anyone, but these guys make it a lot less to worry about. I never feel scammed and they go way above and beyond. They work with you o. Your schedule and are a solid business to rely on. It’s the only place I feel safe going to a bad not going to when I need work. Thanks again guys!
Gio and Ariel were both incredibly helpful and communicative for my car repairs. They were able to take my car in same day and do the repairs very quickly. I also really appreciated the service report and transparency on the parts and labor cost breakdown. Will absolutely go back here for any future needs!!
I showed up without an appointment about three hours before closing, fully expecting to be turned away since most shops don’t take walk-ins that late in the day. However, they took me in right away and started checking my car. Since it was going to take a while, and I didn’t have a ride home, which I was provided with a ride home, which I really appreciated.
What stood out the most was their honesty and transparency. They clearly explained what my car actually needed and what could wait, without any pressure or upselling. Their customer service and professionalism were top-notch. I highly recommend this shop to anyone looking for a reliable and trustworthy place to take care of their car!
Gio was absolutely helpful and was able to take me in for a last-minute oil change. There was a car available for a ride home and back due to the duration of the service that was estimated to take approximately an hour. Service took less than an hour and I was absolutely happy with the service provided at this place of business. Will be definitely be back for my next service.
Brought in my 2019 Accord when the engine started overheating out of the blue - Ariel and Gio were so helpful, matter-of-fact, and thorough in figuring out the issue and walking me through what the repairs would entail. They got everything sorted out in just a couple days, and my car is running great now. They even set me up with a ride to my job so I wouldn't be late, which was such a kind gesture! Great guys, great vibes, great work - highly recommend!
This is the place to get anything done other than body work. Very professional, but most of all very honest. Prices are a little high but I didn't go anywhere else to compare. I booked an appointment with these guys because of the overall rating reviews. I highly recommend to make an appointment. I would definitely come here again. Thank you to all the guys and the one who attended me, Ariel. Thank you again.
9527 S Alameda St, Los Angeles, CAAuto wrecker
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