What clients say about Westside Tow in East Los Angeles (CA)
These guys are a joke.
Called in a AAA tow.
These guys are trying to charge me $250.
Saying that aaa won't cover my tow.
I need to send extra people to help the tow truck.
If anyone's reading this review.
Make sure these guys don't tow your car.
Wasted two hours waiting for them.Then, they finally showed up and told me they couldn't do it.
Extremely unprofessional. The driver hooked up the car to be towed without our knowledge, without our permission, without telling us.
We were on the sidewalk waiting for Westside tow and the driver did not call us to say he arrived, but instead he hooked up our car without our knowledge, drove the tow truck with our car attached, to a side street , and never called us to tell us that he did that. We thought our car was stolen as we waited for AAA.
It started when the car suddenly stopped while we were driving. We left it in a safe place on the street and went to the sidewalk to call AAA. Was told by AAA operator it would be an hour for roadside assistance. so we waited on the sidewalk across from the car and waited for AAA. We turned away from watching the car for a nanosecond and when we looked back, the car was GONE! This was shocking since it was so quick. Went in to a store where it was warm to CALL POLICE to report the car stolen. Meanwhile, NO CALL FROM Westside towing. I called the Westside towing driver 3 times but no answer. (I had the driver’s number because he called earlier to get exact location of car.)
The situation was very very stressful because of the car disappearing. While I was calling the police, I see a guy nearby laughing really hard and looking at us. It turns out he was from Westside towing, had quickly hooked the car up, and parked the tow truck with the car attached on a side street! He never asked for I D. Never asked us if we wanted it towed and he just kept laughing and ignoring our requests not to tow. I told him that we have the key and could he check the car. He said no. So I called my car repair and the tow truck driver got REALLY MAD at me and said he would call a repair shop, I should not call the repair shop and that we were making matters worse by calling. He was very controlling.
Bottom line, he took the car, demanded that the driver and her sister (in their 80’s) get in the tow truck with him. So they did. I HAVE NO IDEA WHAT HIS NAME IS but his truck was Westside towing. The experience was a nightmare because of Westside towing.
I have used Westside Tow before and they’ve been prompt and helpful. We called for a tow to Nono’s and they insisted that Golden State was better and cheaper. Given the situation, we felt railroaded into being taken to this place instead. We had a terrible experience with Golden State. Don’t recommend a crappy shop! Just take me where I ask you to take me.
Got a flat tire right before I got off the 10. Managed to pull on a side street and called triple AAA. They sent Oscar with west side tow and he arrived within 10 minutes, even though the eta said an hour. Super nice and friendly. He recommended a tire place nearby because I didn’t want to take it to Pep Boys bc they keep your car all day and then point out 1,000 other things they want your money for. We went to Lincoln Discount Tire and they had my tire assessed and replaced within 40 mins for cheap.
Thank you, Oscar for saving the day!
Westside Tow was quick to respond, very polite, and handled everything smoothly. They towed my car and dropped it off at the mechanic shop without any problems. I really appreciated how easy and efficient the whole experience was.
Eddie checked my car's battery and showed me why I was not able to start the engine. On another day, he brought gasoline.
He is very thorough and efficient and asks helpful questions. Excellent!
Never purchase a car battery from this business, they will scam you and install the wrong battery into your car and not care at all. They will scam you and not honor a warranty on your battery and could not care less to make it right because AAA lets them get away with it for some reason. I went to Costco and installed a battery myself rather than deal with this company and AAA, their system is insane and I can only assume it is built to scam people. Do not trust this business with a cent of your money!
Worst, most disrespectful experience. I was assigned westside tow via AAA. Driver showed up and when he did he wanted to try and fix vs tow. Its a 1970 chevrolet, i knew i needed a tow, my alternator was detached and my coolant exploded. I advised him but let him look. He tries to boost, yes it started but cant be driven. Point out to him the other issues it will die as soon as i turn the corner as there is no alternator. He jumps in his car and says he will be back in 3 minutes and abandoned. I want to stress i was kind the entire time. There was no disrespect. Even he was not rude when speaking so was conpletely blindside, ended up being a 2.5 hour wait. For a simple pickup in west LA
Absolutely terrible experience with this tow company. AAA dispatched them for my service and they originally told me the estimated time was 1:20pm. the driver showed up at 12pm without any notice and only called once he was already there. I was just 15 minutes away grabbing food after waiting for hours, but he immediately said if I wasn’t there in 5 minutes, he’d cancel the job and I’d still be charged.
When I called the office to explain, the woman I spoke with was even ruder. She said the driver had another call and basically refused to help, then they went ahead and canceled and still took my money. Completely unprofessional and zero customer service. I would avoid this company at all costs they clearly don’t care about their customers or honoring their commitments through AAA.
hector the protector was legit an angel from above. so patient w my inquiry and helped me get a flat tire fixed super quick via AAA . he was very kind w all my dumb questions and answered all my questions .
I was connected to westside row through AAA. Pedro arrived early with friendly + speedy service to address my flat tire. Honest and professional service!
We called AAA because we had a flat tired and needed to be towed from downtown Santa Monica to Agoura they said that a tow truck would be on the way and that it would get there at 6:45 we waited two hours while repeatedly calling the place I had to call from a different phone in order for them to even pick up the phone then when they did they said someone was on the way and I told them to cancel it because I was calling someone else to get us because this was ridiculous then they switched up and said that another company was coming instead I hung up at that point but if AAA tries to connect you to this company you are better off calling someone else.
If I could leave less stars I would. Company dispatch said 45 minutes, then 1.5 hours, now another 1.5 hours. Total of 3 hours and marked arrived by AAA. Then excuse of driver truck was broken down. Could they have called and told us that? You'd think so but they didn't. Went with another company nearby.
I got a battery jump & 9 mins later the battery died because I don’t think the jump was long enough. I called for them to come back & they asked me for $100! The tow truck couldn’t have made it a block when I called. This is not good service! I’ve reported them to AAA as well.
Definitely a professional technician/driver. He brought us out of a very dangerous situation. He was calm and focused the whole time. Also, he was efficient. Outstanding service 💯% Thank you
Called AAA and had the BEST experience with MARVIN. He was skillful, friendly, efficient, and did it all with a smile. When another tow company couldn’t get the job done, Marvin from Westside Tow did! This man knows what he’s doing!!!! Thank you Marvin!!!!!
$700.00 was the quote I was given . Just because they picked up a truck that was involved in an accident .they didn't take it to a lot but to a body shop. It was about 7 mile of a drive from where the accident happened to the body shop where they took it too. High way robbery. They obviously try to encourage you to let the insurance pay for it .
AAA sent Westside Tow out for my van that caught fire this morning and they showed up right away. The driver Rafael was so calm and efficient he put me at ease.
Great experience
Thank you
Tire blew out and didn’t have my spare. Showed up fast and gave me a ride. The driver Oscar Bernal is great and had a lot of helpful tips for me regarding repairs. Really great experience.
The towers from AAA and westside tow are good! First guy is very nice and helpful in the process, listening to our opinion and adjust accordingly. Second guy is a bit drama, but he is very good at towing. Recommended for AAA service in this area.
Wouldn't tow to my house. Took my car to their lot overnight. Called next morning to get car towed and 2 employees in the office couldn't locate my car but found all the information in their system. Manager never called with an update. Later on my car showed up at my house with a different tow company. How do they not document where the car is located or if it was transferred to another company
Last night, I ran into a refrigerator on the 10 freeway. AAA recommended Westside Tow. Sean, the driver, arrived on time. And provided professional service with a great attitude. Just a great experience with a quality person practicing his craft. I would recommend Sean and Westside to anyone. Truly an Oasis during a time of turbulence.
Oscar Bernal was so incredible, very kind, very patient and respectful. he took such great care of my car and was so informative. 10/10 amazing customer service, thank you so much Oscar!
Roger was great! Got my car out of a tight spot to be towed from Culver City to Van Nuys. Super nice and efficient. Really grateful as I was stressed out by my car breaking down. Thanks for the help! Used AAA.
Adrian and Romeo were terrific. My transmission died so I needed a tow to San Diego. Romeo did an excellent job of retrieving the car from an indoor apartment garage, no small feat for a flatbed truck! Excellent service!
I unfortunately got stuck in Santa Monica a few weeks ago with a popped tire. Looked up local towing companies and called Westside on a Friday morning. They towed my car to the nearest Costco for new tires at a decent price, and came within 30 minutes of my call. Driver was friendly and personable. Found customer service on the phone surprisingly responsive. Overall would recommend based on my personal experience.
My vehicle wouldn't start. I was about a block from Westside Tow. My hood was up. A driver from Westsife tow pulled up next to me, and started helping me, which I thought was odd, because I hadn't called AAA yet.
He had concerns about the size of my van. I understand that. He then got me on his flatbed. We were about to drive away, and he realized I was not the person he was supposed to tow.
He then Dropped my non running vehicle back onto the street with my rear tires to feet from the curb, and my front tires four feet from the curb, then he left.
I called AAA, and asked for a tow. They sent another driver from Westside Tow, who was immediately making excuses that I would not fit on his truck. He began taking pictures of my vehicle.
I explained that the previous driver from his company left me illegally parked. The lazy driver did nothing but make excuses about why he refused to help.
I called Westsude tow, and a woman named Myra answered the phone. She immediately began making references to the photos and saying my van was too large. I explained that their other driver left me four feet from the curb, as I was standing next to the vehicle. She told me over the phone that I was not four feet from the curb. She was looking at photos from the rear of the vehicle. The previous driver drilled me in the street at an angle.
Westside refused to help get me back into a legally parked position, then put me on hold indefinitely.
They left my vehicle at a 45 degree angle parked 2 feet and 4 feet from the curb, then abandoned me there. Disgusting work ethic. Unprofessional .
I needed to have car battery service this morning so I called AAA and local tow service company Westside Tow service came to take care my battery problem.
Technician guys name Sam he was very professional and such a kind person and I felt very trusted of his advice and follow up about my car maintenance.
I am so happy with their company!
Thank you so much again!!
The tech that arrived from Westside Tow to help out my battery trouble was amazing. He was super personable, friendly, and had tons of knowledge. I needed a new battery and he had one ready to go. He installed it very quickly too. I was very happy with the service they provide. 👍👍
9527 S Alameda St, Los Angeles, CAAuto wrecker
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