This rating is based on customer reviews, inventory size, pricing, and service quality
Alpine Auto House Inc. in East Los Angeles, CA earns an overall 88/100: reviews are overwhelmingly positive about professional, transparent staff, quick turnarounds, and deep BMW/EV know-how (even classics), with fair-to-good pricing and some parts on hand enabling same-day fixes. Strengths include communication, trust, and reliable repairs. Weak spots: a few reports of high costs, poor phone follow-up, a denied parts return, and one brake job done wrong—so quality isn’t flawless. Wait times are usually short. Little info on yard organization or part browsing.
Address:
337 W Ave 26 bldg b, Los Angeles, CA, United States
What clients say about Alpine Auto House Inc. in East Los Angeles (CA)
On the recommendation of a business friend, I towed my E350 with considerable damage from "pothole' damage to Alpine. Steve and staff (very professional, considerate) guided me through their protocol to optimize not only full diagnostic, part replacements, affected subsystems (e.g.- sensors), and optimal labor strategy- labor & material (supply chain for geeks).
Steve updated me on a timely basis even when his family required attention over weekends. Steve delivered repaired rims to tire broker himself sparing me a 2 hour logistical exercise for installation of performance tires.
In the modern era of high -speed software efficient solutions, old school customer care like Alpine Auto competence is rare, thoughtful and outstanding. They care.
alpine is a shop i recommend to all bmw owners, i appreciate u steve for helping me understand everything that was fixed on my bmw thanks ... from the ladies in the front office were great customer service very respectful & awesome, there was a little miscommunication
(cuz there very busy) but that was fixed with the quickness and my mind is set on this is a great shop and great people that work in it so thank you everybody at Alpine you guys are awesome keep up the great work & thank you for keeping me your customer satisfied happy with the work you guys did on my bmw...
so stay blessed cuz yall deserve it!!!
I’ve been dealing with them for years now and when I tell you they get the job done they get it done. I’m young and a girl don’t know too much about cars and they are fair they never tried to get over on me like most shops.
The team at Alpine Auto were very helpful and knowledgable. Stephanie helped facilitate getting my car fixed and their tech Fernando even came out when I picked it up to explain what he had done and what the underlying issues were. I'll be going back to them the next time my BMW needs work.
This shop has the best mechanics!! And Stephanie will be honest and straight forward. They take the stress out of getting your car serviced. Thank you!!!!
Brought my BMW X1 to Alpine. Steve, the owner, was very knowledgeable about BMWs, and took the time to explain in details I could understand. Great turnaround on repair time. It feels good to have an auto shop you can trust and rely on.
I have been going to Alpine Auto House for years now. I trust their expertise and the service they provide. They are very reasonable and knowledgeable and reliable and I trust them with all my 3 cars. If you have not been here, you are missing out. I encourage giving them a chance and be loyal customer from a min you give them that one chance.
Steve and the mechanics at Alpine took good care of my 1970 Karmann Ghia. They accurately identified the problem and used quality parts. They also noticed smaller issues that needed to be addressed and did so. Steve kept me updated along the way and charged a fair price - it actually ended up being below the initial estimate. I also appreciated that the mechanic took the time at the end to properly tune the timing and carb and was careful not to damage any paint or tins while removing and reinstalling the engine. All seals and insulation were properly reinstalled too. Car came back to me running better than ever. Thank you Steve!
Had a great experience at Alpine Auto House with my 2014 BMW i3. A few other repair shops refused to work on my EV, but Alpine took it in without hesitation. Steve, the technician, was excellent — knowledgeable, professional, and clearly experienced with electric vehicles. The repair was done quickly and correctly, and my car is running great again. Highly recommend Alpine, especially if you have an EV and want it in the right hands.
BEWARE of Alpine Auto House Inc
This auto parts shop is a scam. They sold me 4 broken BMW injectors and then refused any return or refund. The so-called “customer service” is rude and unhelpful — they act friendly until you pay, then disappear. On top of that, they cover themselves with fake 5-star reviews to trick people into trusting them. Don’t fall for it. If you want honest service and real quality auto parts, stay far away from Alpine Auto House Inc.
I had my headlight go out on my BMW 328i and I brought it in to Alpine to get a new one installed. I already had purchased a new bulb, but none of my friends were able to figure out how to install! Alpine immediately took my car in and diagnosed the wiring problem after 15 minutes and were able to install the new bulb correctly. What is amazing is they didn't charge me for it! It is the second time I've come in for a small correction and they take care of it for free. I will of course always turn to Alpine for my more serious BMW needs as they have gone above and beyond for me and all with a smile! Highly recommend!!!
Great Team here at Alpine. I have returned for parts & Service for my vehicle multiple times. They are time efficient, professionals, and share real time feed back for quick turn around. I shall continue to return and tell others. The team was very patient and worked well with me to assist me with all of my needs and understanding.
Service department was fast and efficient. Stephanie in the office was awesome!! Had to take car back because of misfiring. Needed a new engine. They negotiated with the warranty company and did an amazing job. I had my car back only 1 week later. I couldn't be happier with the service I received there. I won't take my car anywhere else!!!!
Honest, Knowledgeable
BMW Experts — 5-Star Service!
As a native Angeleno living in Hancock Park, I’ve spent years trying to find a reliable mechanic with true BMW expertise—someone who has the right tools, diagnostic equipment, and dealer-level knowledge. After a frustrating experience trying to replace the screen in my 2017 BMW i3 (which turned out to be a deeper issue involving the stereo module under the backseat), I finally found the right place: Alpine Auto House Inc.
These guys are the real deal. They had the exact stereo I needed on-site, no outsourcing or delays. They installed it the same day—while we went out for lunch, they had everything done by the time we got back. Not only did they replace and reprogram the system flawlessly, but they also walked us through the entire process. They even returned the old unit for transparency and showed us how everything was restored to factory specs.
What truly stood out was the personal attention from the owner himself, something you rarely see anymore. Alpine Auto House made us feel like VIPs—honest, straightforward, and efficient.
This is a family-owned business with deep roots and real integrity. Whether you drive an older BMW or the newest model, they have the experience and inventory to get the job done right.
I highly recommend them to any BMW owner looking for quality service without the dealership price tag.
Five stars, without hesitation.
— Serge
legitimately the kindest people i’ve ever met in my life! everyone was really straight forward & explained everything perfectly especially since i don’t know much about cars. will only be going back to them
As a director and actor, I need my ride working 24/7 - Nothing better than great car service with a smile. At Alpine Auto, Tony & Steve are the best at getting your BMW back on the road. Great service with professionals who are very cool people with an excellent sense of humor. We laugh, they fix and then I drive away happy.
True story. Alpine Auto gets the job done right every time. Thanks guys.
Roy G.
Been coming here for years now, after a friend recommended this shop. Stephanie was a great communicator, and Steve really knows vehicles on a very deep level (many years of knowledge!). Great to work with, always good pricing and honest work.
Hi there,
I had an amazing experience with Alpine Auto House Inc. every single time I bring my cars for repairs.
My Mercedes Benz E 350 convertible need new transmission and they changed and now runs like new with no problems for over 2 years now.
My Audi SQ5 had several problems with the electrical system. Dealer from Downtown couldn’t found what the problems was.
Until I brought the car to Alpine Auto house and they were able to fix it in no time. Last week i brought the Audi SQ5 again to replace the water pump and the belts.
As before, the results was super excellent.
I totally recommend Alpine Auto House for all your mechanical needs. They are very serious about their quality of work and service to customers.
Prices are very reasonable and at the same time I want to Thank Stephanie and Steve for being so helpful and mindful about my time and money.
Than you so much
Arturo V.
If I can input 6 stars I would. Sevak and his team always do an amazing job on my 04 bmw 325i. They removed and replaced my Oil pan Gasket. My car is running so smoothly like it never happened. I have been taking my vehicle here for about 3 years now whether if it’s for an oil change , brakes or engine service . And on top of that the customer service is awesome . I will only trust Alpine LA with my BMW.
The Alpine staff were all very friendly, knowledgeable and accommodating. Pricing was very good and I have peace of mind knowing that their mechanics are BMW experts. I will definitely return for future repairs and highly recommend them.
I took my breaks in to be replaced and I absolutely love Alpine Auto House. Steve’s is so transparent and very experienced with BMW’s which is rare these days. He doesn’t just keep it completely honest with you, he educates you as well about your car and how things actually work. You will actually drive away knowing how to maintain your car after talking to him. got my breaks fixed and my new go to shop is definitely Alpine I feel like I can trust this shop more then an actual BMW shop . Definitely 5 stars customer service as well .
I had the best customer service by far in the years I have own my car I have never got my car back from being service that fast the guys are great and deserve five stars shout out to Steve and his crew who made this happen you guys are awesome!!!!!!
I have mad love for my guys at alpine I brought in my 528i and it was knocking loud as fuuuhh after getting ridiculous quotes all over the city ,my guys at alpine said they will take a care of me and so they did with fast service .everyone told me to give up on my car to junk it and with alpine support I'm back on the road they worked with me and they did a little extra for me .I'm definitely coming back for any service next day out the shop it passed smog no problem after having it sitting for 2 years besides that I received very welcoming customer service thanks guys
Tony and his staff did a great job with my BMW and gave me a great deal for the repairs... I have bought parts here before and Jose in parts gave me great customer service. Nancy in the office was awesome and made sure to update me on the status of my car. I would recommend them for all parts and service for you BMW Mercedes or Mini
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