Floor & Decor in
St. Louis (MO)

We had a great experience at this store thanks to Sheshe. So helpful!

We got our backsplash tile at this place, and I liked F&D 4 years ago. I went back to price interior window sills, and the head honcho at the time was rude, dismissive, and no help

Frank was extremely helpful. Made the shopping experience super easy!

Every person working was incredibly helpful and knowledgeable. Clean store and tons of beautiful tile options. Fun to dream about other remodeling projects while walking the aisles. Thanks to the gentleman who stopped sweeping the floors and offered to grab me a cart when I found tile I wanted to buy.

So much to choose from and the prices were great. Friendly staff, knowledgeable and Reagan was extremely helpful with our purchase. Highly recommended!

Customer service is great. Everyone is so patient and helpful. I hate making decisions and went to this store three times. Each time a different person helped us and was very nice. Bought the tile I wanted, finally, and cant wait to have it installed. Great selection.

PROFESSIONAL DRIVER Review: (Inbound freight). I was greeted with a very friendly forklift driver, gave him my bols he checked and broke the seal. I told him my appointment wasn't until 09:00, I was told that's fine and that you were marked me as on time. I came in the front entrance of the parking lot and cut across the car parking area because it was night time. There's plenty of overnight parking in the Big Lot on the side of PetSmart. And it is VERY QUIET. Delivery drivers may leave through the back ramp which school is right on to Lemay Ferry. Or you can leave by the way of the front. ☆ Overnight Parking, no facilities... (Unless walk around front of PetSmart.)

Absolutely best place to buy tile for your project. Very helpful staff. Need more assistance ask for Veronica or sterling. They will make sure the job gets done and you get what you need.

If I could give 10 stars, I would. I went in thinking I knew what I wanted but then felt overwhelmed by options. Kadi was so incredibly helpful in explaining different flooring types and colors. She engaged the assistant of Alan when I had an installation question. These two made this experience delightful! Icing on top, every associate I saw inquired if I was doing ok or if they could help. Highly recommend.

Phil went above and beyond helping me with design, material calculation, and gathering tools for the job. Then he helped me load the van.

I’ve been a pro here for years.. I always knew the material wasn’t the best quality.. but when I finally installed some tile, flooring, and stair treads at my personal house I realized that all the material they carry is trash.. I am never buying another item from floor and decor.. it is cheap Chinese quality that they sell for top dollar.. you would have bette luck shopping on temu! I would not recommend this store to anyone unless you just want to look at the displays for inspiration! On top of that I have 2 insurance claims with their claims department open and one is from 2 years ago and I am still not getting anywhere on it… DO NOT WASTE YOUR MONEY HERE!! Very unhappy with the way things are going with this company!

Had a great experience at the store. Frank was incredibly helpful as we used the free design consultation as we remodel one of our bathrooms. He brought ideas, listened to us, and instead of telling us what he would do, he heard what we wanted. Just outstanding.

Great service. Decent selection. Prices seem better than the big home improvement stores. Bought easy to install flooring for a small laundry room.

Have visited the South County store with a friend remodeling their home. Both visits the staff was over the top helpful !!! Very well versed with product knowledge in tile, laminate and wood flooring. Made shopping easy and couldn’t have been more helpful!!! Very pleasant experience highly recommend a visit to see their awesome offering of all types of flooring.

I have never been in the store and the employees there were so helpful! I want to shout out Nadeen, Brandy and Scarlett for bring so nice and helpful and a big shoutout to Reagan who helped me find the exact tiles I was looking for (he walked all over the store with me). I hope the managers recognize everyone’s efforts! Incredibly impressed. I was planning on visiting another tile company as well to look for products but with the selection and service here at the Lemay Ferry Floor & Decor Store …. Nope. All my projects will be done from here. 5 stars!

I worked with Scarlett Madrid, designer, and she was absolutely incredible. I am not a math guy and literally walked in and said, "I know what floor I want, I took measurements but I need help with square footage." She popped my measurements into a calculator and told me exactly what I needed. She wasn't done there, though; she walked back with me and made sure the team knew exactly how many boxes we needed. She also walked me through what else I'll need to complete my project, literally checking to make sure I had everything I needed. She filled me in on financing and even ran me out instead of passing me off to a cashier. All this and she doesn't work off commission. It was an incredible experience and I will definitely be returning when we redo our bathrooms. Thank you, Floor & Decor, for hiring such a caring and wonderful person!

Well they earn five stars on this one, Danielle and Scarlett or working the floor I approached Daniel as a returning Customer because I knew he was going to get exactly what I needed and how I needed it. We had some design questions so I got to meet Scarlett which is their lead design woman. I got to tell you, she's amazing knows exactly what she's doing help me out a bunch. I'm telling you the store is unbeatable and so are the people working there. As they both were helping me some crazy lady comes in bus ride in the middle of them to helping me has an absolute stomp her feet come apart! I have no idea how both of these sales individuals were able to deal with that. It was downright embarrassing watching this woman throw a temper tantrum. Either way Floor and Decor handled her perfectly. My heart goes out to people in sales and customer service because when you have a situation like that it takes a very special well-trained person to deal with the situation like that I would have definitely failed that test. Will return again and spend thousands more

We recently purchased white tile from Floor & Decor, and we absolutely love it! It looks fantastic in our project, and the quality is just what we were hoping for. We've used Floor & Decor for many of our projects, and they’ve always been a pleasure to work with. The team is incredibly helpful when it comes to finding the perfect items, and they make sure everything is ready for pickup quickly. If they happen to be out of stock on something, they’re always proactive about checking other locations or getting it to us as fast as possible. We really appreciate their excellent service and reliability!

What selection & service! I was impressed during my recent visit to Floor & Decor. They have a large selection of products, very good prices, and friendly customer service. While there buying tile, I had 4-5 employees offer to help me.

We just made our second purchase at the store of fireplace stone and it was helped by Jack and Corbin, who were wonderful with customer service. They help load our truck. They knew their stuff and were friendly. Recommend this place to everyone. We just purchased a truckload of shower and floor tile from your south county store and was treated with excellent customer service by Maddie. She even gathered 2 other employees to help load our truck and they were all three so fabulous. She helped us determine the amount of flooring needed, and all of the necessary install supplies. We would recommend this place to everyone for selection, price and service. Thank you very much.

I was overwhelmed when I walked into the South County location. I was looking for something to cover an outdated brick fireplace. Frank asked if he could help and he listened to what my vision was. He walked me to the aisle I needed and started giving suggestions. The second tile he picked out was just what I was looking for. He suggested I take a piece home to see how it looked and also told me how to find the other items used in their picture. It was perfect and the end results were better than I could even imagine. If you need help or suggestions I would definitely ask for Frank. He has great taste!

Floor & Decor offers so much more on choices for tile for walls, floors, and more. I went to Home Depot first and wasn't impressed by any style there, so we decided to go out to this store. The staff was warm & welcoming with knowledge on every aisle along with styles that I was looking for to do my bathroom floor and the foyer. Prices were really reasonable, and styles were trending along with tons of colors. Definitely will be going back to get what I need. This store offers so many more selections than most stores.

Don’t buy remodeling materials from stora that doesn’t have customer reviews on their website. We ordered tiles and grout that was recommended by them for that tile. The grout has discolored the tiles so much that it’s not original color. It’s not grout haze and nothing works to take it off completely. Reached out to customer care and they claim it’s not on them. Take your business elsewhere like I will.

I seldom take the time to share a purchase unless something earth shattering occurs. I will only say on Friday August 18, 2023 I walked into Floor & Decor at the end of my work day for the first time in hopes of finding tile for my kitchen not holding to much hope at hand as I am a bit picky. Low and behold when I had asked for help to show me the location of backsplash tile announcements were made that a gentleman needed assistance that rang throughout the entire store. Charming. Around the corner comes this young lady named Mikaela a (Design Supervisor) with a smile from ear to ear and more charm than the day is long. She had asked me many questions to understand what it was that I was looking for regarding look, style, colors, textures, and so on. I had a sample of my countertop and after my cross interrogation, she said follow me I have just the thing. Thinking to myself how does one choose from a myriad of endless rows of tile. She brought me to an isle turned and said what do you think of this. I liked it but never say yes on the first choice anyone shows you. She went on to bring me many more samples of the same shape and style with slight variances. Guess which one I picked. It was her first choice and I couldn't have been happier. The banter didn't stop there as we still had to dance through the grout colors and I made her pick it as I felt how can she go wrong. Mikaela rang up my order with everything need to make my install, then told me to wait at the front door as she would get it all together immediately and all had to do was load it up and be on my way. I offered assistance, and she politely said you are the customer and I will get it for you. What Mikael didn't know is that I have been widowed for more than 5 years and haven't made a decision like this in years without the assistance of my better half. She also didn't know her personality was insatiably like my wife which made the experience even better. She told me she wanted my project to be more than just to look good, but to make the space feel good as well. Mikael checked every box and I couldn't be happier with the end result. Floor & Decor should be recognized for having Mikaela on their front line serving customers the way she did for me. I would have given 6 stars if it were available. If you want someone to listen, understand, question, assist, and smile at the same time, ask for Mikaela, you wont be disappointed.

Horrible experience. Ordered curb side pick up for 4 cases of tile. Was promised by a redshirt employee whom i assume is a supervisor that we would get 4 “boxes” (which make it easier to transport and much safer). Show up two days later only to find scrap pieces of tile and one full “box” A red shirt employee named “Sam” whom is a older gentleman was not very happy and made my experience a nightmare when i refused to take the scrap pieces of tile. Sam raised his level of aggression and said he would go grab me new boxes of tile… like they were supposed to have done already. He shortly came back and started to be petty about how the boxes dont change much. I told him, actually sir the boxes help. They make the tiles safer for transport and i can move them much easier. Sorry Mr. Sam for expecting you to do your job correctly and make the customer satisfied. I forgot its 2023 and customer service does not mean anything anymore. 1/5 stars, only reason they get 1 star is because they grabbed the tiles and one employee was nice throughout the process.

Amazing customer service and tile! Everyone was super patient with all of my returns and purchases. All of tile in our home was purchased from this store and we love how everything turned out.

Danijel was brilliant, helped us with our demo of our house after the Hurricane. He and his manager went out of their way to help us. Great guy and a great store. Thank you!