This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Firestone Complete Auto Care in St. Louis, MO are overwhelmingly positive: fast emergency help (even Sundays), courteous, professional advisors (frequent kudos for Josh, Kyle, Bill, Luis), fair pricing, and work finished on time or sooner. Common caveats: occasional long waits when busy and a tire-inventory mix‑up; one report of rim damage with unsatisfying response. Overall: 94/100. Little insight on parts variety, yard organization, or ease of finding parts—this location is a service center. For most drivers, speedy, transparent service stands out.
They were able to take care of me and fit me in when I had a tire emergency. It made my day and helped with turning a horrible day around. Thank you so much for being my heroes!!!! Great prices and super super friendly service. No one else was willing to help with my issues at other stores. This is the amazing customer service that others need to know about.
Kyle is a fantastic employee. He helped us in a pinch, he got us in and out in no time. His customer service was exemplary. We were so thankful for his help and professionalism. He has a customer for life!
I always choose Firestone, and have for 25 years - Kyle and Josh are the best! They are both so helpful and know how to explain things to somebody like me who is clueless about vehicles.
This location has provided excellent service for my family ever since they opened on telegraph road. There always friendly and helpful setting up the appointment to answering any questions we have. Kyle went out of his way to look over a new car we are purchasing to do a check for us. Thank you Kyle
I have used this Firestone location for 4 years. The service has been great, the prices fair and reasonable, and the up-front sales staff knowledgeable and friendly. Recently I have had the pleasure of having Kyle manage my service needs...he is amazing.
I am always given the best service and everyone that I talk to is always so polite and honest with me at the Telegraph location. Scheduling was easy with William and checking out and going over the things completed on my vehicle was great with Josh (I hope this was the young man's name! He was very pleasant and explained everything to me!)!
Josh was amazing! I had my first flat tire today and even though he was totally booked on a Sunday he was able to get the job done in the same day! Great customer service!
Was having an issue putting a new headlight in brought up to Firestone and they immediately took the car back and offered to put the bulbs in for me! Would recommend the telegraph location 100/10!
I would highly recommend this shop to my friends and family. They did an incredible job! I had the pleasure of speaking with Josh at the front desk, and he was incredibly helpful and friendly.
Josh was wonderful this morning. I needed my tire pressure checked and made sure my tires were perfect!! I just stopped in and he helped me right away!!
Solve some idiot almost hit me.And I hit the curb, and I called, and they were almost closing.Like an hour out, they let me come into the shop.By a tire, put it on before they closed.Of course.I'm giving them a five star review dude.If I could give them a million stars here, we would be having a million stars at firestone.No, other place would do that anyway.Yes a million stars come here
Firestone does great work but sometimes they get busy and you wait two hours for a tire. Good service at a reasonable price plus Firestone tires have been great for all the travel.
When we have car issues, this is the first place we go. Luis was great this morning. He set the expectations for the service needed and they timeframe they could perform. They exceeded expectations! Thank you Luis!
Bill Smith above and beyond! He actually stayed late to patch my daughter's tire. She was leaving in the morning for Chicago and he saved the day!! He is very kind and knowledgeable. You are lucky to have him.
Thanks, Bill
Team was prompt and professional. Repairs completed timely and aligned with the estimate provided. Very satisfied with this Firestone and have used them for all my vehicle needs for 25 years.
I rolled over something in the street and had a big hole in my tire. Firestone got me in quick with a tire replacement when the dealership was more than a week out. The service gentlemen Bill was awesome. Will definitely return for any future car problems!
Joshua, Micheal, annd Bill are always great to deal with! I not only bring my personal and family vehicles but also have built a great relationship and send our company vehicles here as well and they never disappoint
They never have correct amount of product. I called and asked about four tires, their response was “yes we have four tires in stock can get it done for you tomorrow” well they didn’t have four tires in stock. They only had three. The excuse was one had a blemish or something so it took him two days instead of one. As usual for this Firestone, I like Firestone products but this store is always ridiculous. I actually drive about 20 miles out of my way to go to another fire stone and this one is less than a mile from my house. So that tells you how much I do not like their service.
Great service! Bill at the front desk was very knowledgeable and helpful in explaining everything clearly. Really appreciated his professionalism and patience, made the whole experience smooth and stress-free.
Just had my tires replaced there last week. When I picked my truck up there was tire lube all over the rims. Not a big deal. After washing my truck today I noticed scratches all over the rim and a huge gouge in one of the rims. I called and spoke with Bill and he put me on hold to get the store manager. When Bill returned to the phone he stated they must have already been there and were marked on the ticket and it is impossible for their machine to do this as there is a plastic guard.
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