Hartmann's Auto Center & Wrecker in
St. Louis (MO)

Unethical. They couldn't provide an emailed receipt to me for my car being towed last Friday. They had "no record of it." Sounds like they are pocketing the cash for themselves. I accidentally parked in the wrong parking garage and caught the driver outside the parking garage with my vehicle attached to it. I let him know it was my vehicle and he said that the car was reported stolen. I said what do you mean I have the keys right here. He said if you would have caught me in the garage it would have been $200 but since we are on the street (100 feet away from garage) it will cost you $450 and cash only. The driver told me it was $350 for the tow, $50 for release/mileage, and $50 for storage (even though it never went to their lot). The rude lady confirmed that storage meant "on the lot" the day before, when I was secret phone shopping them. All of a sudden her story changed today on the phone and she said that it is the moment they put in on the vehicle. Their invoices also claim auto sedan is $150 for a tow fee but magically the number jumped to $450. I got robbed by this company. They will be hearing from the lawyers in my family.

I’ve had some major vehicle issues over the last few weeks, which eventually led to my truck needing to be towed out of a parking tower downtown. Hartmann’s was the only shop with a tow truck small enough to get in there, so I gave them a call — and I’m genuinely so glad I did. From the very beginning, their dispatcher, Ms. Pam, was incredible. She let me vent about my chaotic morning, kept me informed, and made sure I had everything I needed before the tow even happened. She was patient, kind, and exactly the person you hope to get on the phone when you’re stressed out. Both Mark and Mark Jr**.** were just as amazing. They understood how overwhelming the situation was and made me feel like they truly cared about getting me taken care of, not just getting the job done. Their communication was clear, their empathy was real, and the whole experience felt far more personal than any shop I’ve been to before. This was my first time using Hartmann’s, and after this experience, I’ll absolutely be a regular. I can’t recommend them enough.

I wouldn’t send my worst enemy to this company. This towing company is predatory and takes advantage of the less fortunate. You can tell in the parking lot that they take peoples car who are unable to pay the outrageous impound price. he has a towing company, an auto body and a used car lot. I’m assuming where they sell these poor peoples cars after applying for a title after a period of time. They towed my car and they wouldn’t let me to come in until the next day. By then for less than 12 hours, $500 cash. I arrived at this place and my car was parked on all four sides with about 6 inches from every side of my car. I could barely fit in-between them. There are no fences around the property like this isn’t St. Louis city… so unprotected is an understatement. The big kicker is that this unprofessional towing company scratched the back of my car on the left hand side on my lift gate and he told me to go take a hike. Even when his drivers never stated there was damage when they picked it up He offered to “buff it out” like these were minor scratches. He was implying that the damage was not bad enough for his time and that there is no way his company did this. I think it’s important as a business owner to own up to damage that was caused by your company. It shows a lack of professionalism that you need when you’re trusting someone with your vehicle. 0/10 dealing with this guy.

They tow cars that are in areas NOT marked as a tow away zone. Not only that, but they horribly damaged the back end and then REFUSED to pay for it! Terrible customer service!!!

Rude driver. Blocked road entry way and took up both directional lanes prohibiting entry or exit. Gross incompetence and blatant disregard of everyone else. Thanks to this rude drivers overt display of idiotic machismo, I will never use this company.

Jon is amazing he went above and beyond with the greatest customer service satisfaction etiquette Ever All of my #ChecaugoCabLLC fleet will only be towed and serviced by the #1 AUTO CENTER HARTMANN'S WRECKER GODGOTUSNON-NEGOTIABLE SHALOM I AM CHIEF CHECAUGO THE COMEDIAN AT ST CHARLES MO @FUNNYBONESTCHARLES WESTPORT AND VALLEY PARK MO SELFLOVEWON

I have just had USAA change the dispatcher because what started as a thirty minute ETA turned into fifteen minutes added on after waiting an hour which then turned into 10 minutes from kingshighway half an hour later which then turned into finding out the driver was out past Hampton when I'm over in the Lindbergh area on Manchester road another half hour later with a reported 28 minute wait according to USAA. I have a feeling that I will die before they ever figure out where this mechanic shop is. It's reassigned and hopefully USAA removes these guys from their trusted providers

So far great, they have resolved an intermittent issue that three other shops said the had fixed but didn't. But still charged me for their work. If the problem is finally resolved it's worth the price.

There is a video of a driver named tez leaving customers stranded in flood water after contacting this tow company for services ! Please find another company the workers are busy recording videos for social media instead of working

I had only driven my car fifteen hundred miles after they supposedly fixed the brakes They reemed my pocket book out pretty good over the deal too i might add. It started making a heck of a rubbing noise. So I took it to honda dealership. They had been put on the wrong sides. Potentially dangerous!!!!! I had to pay $328 at the dealership to get my brakes installed properly. That was on top of all the money that Hartman's charged me.

These people stole my car and then tried to make me pay to get it back! They prevented me from accessing my prescription medication. Do NOT deal with them without the police they are extremely aggressive. The manager Jessica the employee Christie, as well as the owner Mark Hartmann. Stole my vehicle, claiming that it was a legal tow, but they did not have legal authorization from anyone to take my vehicle. They refuse to show proof that they had any type of authorization to tow my vehicle. Jessica was livid I asked to have a police escort and then refused to come give me access to my medication. Please proceed with caution when dealing with them I would advise always having a police escort and a lawyer if possible .

Jessica and Kristy are rude, disrespectful, and unprofessional. The owner Mark was not helpful either. They do not practice business properly or fairly. They tried to charge for three days even though the vehicle wasn't there for that long. They have extra hidden fees as well. Do not recommend!!

Where should I start? They stole my sisters car under the guises of “ someone called to report it illegally parked”.. from the parking lot of the business that she was patronizing. It took them 5 hours to even confirm that they had it. No proof of towing documents, and wouldn’t disclose what business requested it to be towed. Once the camera footage was reviewed it was confirmed that the business that had it towed has a contract with them and has been illegally towing cars from the business parking lot on Lusher road. According to state laws only the property manager or owner ( not leaser or tenant ) can authorize towing of cars and they must present to sign. All of this was ignore. They refused to come to the door when police came to the property and stopped answering the phones although their operating hours on site list 24 hours 7 days a week. Although we confirmed they illegally towed this car this still refuse to release and are demanding payment. This place and the company they have a “ contract “ with are crooks and villains.

Can’t speak highly enough about Hartmann’s. Used them in this instance to get my structurally damaged car from a poorly run salvage yard in Caseyville, IL (IAA, State Farm uses them). Hartmann’s is professional, caring, and definitely went the extra mile today. I am grateful for a reputable towing service.

My car was towed here based on my insurances recommendation after my car struck a ladder on the highway. The guy towing it was great and it was quick. However, the first issue was their inspection. I had them check the car for a leak (charged 200 for this) and was told it was ok. They did say it was low on oil though and filled it, charging me without calling to verify I wanted this done. The next day my oil change place told me that it has two major oil leaks! The tire they sold me (granted used) also had issues, exploding while driving it in under a week. They also did not call me when it was ready as they said they would. I had to call them just to be told that they forgot because of how busy they’ve been and that it’s been ready for hours, leaving me 30 minutes to get there before they closed for the night.

Like lots of other reviewers, my insurance dispatched them to tow my vehicle. I initially was told 90 minutes. After two hours of waiting, I received no notification of any update, contacted insurance, and Hartmann added another hour to my wait time. I waited another hour, and called. A rude woman answered my call and put me on hold. Another (nicer) woman picked it back up a few minutes later and at least tried to help me, but it was going to be another 20 minutes before the guy that was supposed to tow me even clocked in to work, much less got to me to tow. At this point I decided to look at reviews of this place and I’m relieved I’m not alone. My car still hasn’t been towed but at least it’s not being mishandled by this predatory company.

The tow driver was entirely the most rude person I've ever met. Disgusting behavior did not speak a word, just slamming stuff around like a baby throwing a tantrum and just drove off. Just avoid this company, hopefully the angry man baby doesn't mess up my car. Regret using this company.

DO NOT TRUST THEM WITH YOUR CAR! I wasn’t going to write this review, but after multiple issues my car has been having since it was at this shop it’s time to say something. My car needed my starter replaced, my insurance company assigned them as the towing company, the guy that towed said they have a shop so if I wanted to he can take it to the shop, I agreed because then it’ll be easy to get it fixed. TWO days later they call me to pick up my car, I paid almost $700 JUST TO REPLACE MY STARTER, then got to my car just to find out my ENTIRE DRIVER SIDE DOOR PANAL LOSE, THE HANDLE WITH ALL THE CONTROLS FALLING OVER AND MY WINDOW NOT SEALING ALL THE WAY, THEY BROKE MY WINDOW REGULATOR. After putting up a fight they finally agreed to fix my window and Door for free( As they should) I DID NOT RECEIVE ANY REFUND…Now it’s been a couple of months, and my Car had had problems after problems. 1) DRIVERS DOOR WON’T SEAL SHUT 2) WINDOW WON’T SHUT ALL THE WAY, IT MAKES A LOUD WHISTLE WHILE DRIVING 3) WINDOW NOT SHUTTING CAUSES WATER TO GET INSIDE MY CAR, PUDDLE OF WATER ON RAINY DAYS 4) WINDOW WILL DROP DOWN ABOUT HALF AN INCH, WHICH INDICATES AS MY DOOR “UNLOCKED” (I have a convertible) WHILE DRIVING ON HIGHWAY 5) I HAVEN’T BEEN ABLE TO OPEN MY TRUNK, LOCK MY DOORS OR ANYTHING FROM THE DRIVER SIDE BECAUSE MY CONTROLS ON THE DOOR ARE NOT WORKING 6) I HAVE NO WAY OF GOING THROUGH A CAR WASH 7) AFTER SUPPOSEDLY FIXING MY STARTER MY CAR STILL WON’T START PROPERLY All they did was take my perfectly fine car that needed a starter replaced and gave me a BROKEN CAR! I have already filed a complaint with the BBB!

I would review with 0 stars if I could. My roadside assistance assigned Hartmann to tow my vehicle with an ETA of 60-90 minutes. After 75 minutes of my waiting with my vehicle at the exact location they were supposed to arrive, they contacted State Farm Roadside Assistance and claimed I wasn't at the address given. (I never left the location which was a 7 minute drive from their shop!) They were a no show and my roadside assistance had to assign another tow company after Hartmann claimed repeatedly that I wasn't there! Now waiting for another tow company with another lengthy ETA. I do NOT recommend this company at all.

Life Saving Towing Services OFFERED HERE!!! I pay $120 bucks a year for AAA road side assistance which totally failed us that day. AAA rep sent 2 different towing companies that refused to help us due to the location and level of difficulty to retrieve our vehicle from the alley safely. So, my wife looked around and she found Hartmann's. She read the reviews and people were stating that when you are in a pinch, Hartmann's Towing services will be sure to rescue the vehicle at all costs! The gentleman who came to assist immediately reassured me that he'd get the vehicle out of the alley. The man was persistent that he got his own truck stuck and had to get towed out trying to help us. After he got stuck, he put his trouble to the side, and proceeded to shovel all the snow from around our Toyota carolla, then hopped inside my vehicle and drove it back to safety. There was ice everywhere, and in the middle of one the worst snow storms ever in the midwest, Hartmann's Towing rep saved our car from a terrible circumstance. These guys are freaking awesome. They do there job with out fear and they don't charge an arm and a leg to help you. Good ol' fashion, high quality customer service from a 3rd generation wrecker service. These guys are super heroes without the Cape!!!

I feel this was a predatory tow company and that my vehicle was towed illegally. Within two hours of parking at a church to ride with Mom to the hospital, my SUV was towed, without first informing the police, from House Springs to Way up in St Louis somewhere. There are plenty towing companies in my area, however Hartman's is nowhere near me. They were horrible when I talked to them in person as well, very rude, loud, unhelpful. Additionally, for the less than 24 hours since they took my vehicle they charged me almost $500! I showed them on the Missouri website all the laws that were broken when they took my vehicle, when they later refused to allow me to leave with my vehicle AFTER I paid them, etc and all the lady "manager" and male workers did was berate and harass me and my family. There was no help, nothing I could do. I felt my rights were violated by this company as well as the church which has an empty parking lot 99% of the time.

I contacted AAA for a flat tire, and the mechanic who came was courteous and quick. He worked for Hartmann's, so I chose to come here for the repair. I'm glad I did! The mechanics found the leak, plugged it, and switched my tire back in maybe 20 minutes. They were all friendly, including the receptionist, and the process was way less stressful than I thought it would be. I would definitely come here again!

Price gauge on tows said one thing on sign and enforced another had my car no longer for 1 hr. I pulled up to the business the car had not even been dropped I told them I would give them the money right now and told me it had to be cash. Told me they were charging me a storage fee and a gate fee (which there is no gate)… they don’t care about their own rules, called the police and they also said it made no sense but nothing they could do. The lady told the police that the sign was old but somehow they have them up on their business. Gave me the a number to call to make a complaint with the office that regulates towing. IF YOUR CAR IS EVER TOWED BY THEM JUST KNOW THEY ARE OUT TO GET MONEY AND THAT’S ALL. I expressed that I been having a terrible day and month with the car already give me a lil break.

Used their services through our insurance provider. The coordinator was super helpful explaining all the steps and the driver called to let us know what he was doing and answered all of our questions. I was impressed with the process and was made to feel like they were truly there to help and serve me during this rather bad day. I will definitely use them again, but hopefully I won't have to

Secretary Diane is rude. She hung up in my ear stating that they could not service me because I was on the high way. Do you know you could have future clients? And very dollar you help assist makes your company grow. You get paid more per hour doing something else ?? She states she didn’t hang up and My phone may have dropped, it did not drop. She then said I hung up. Which was untrue. Despite that she said it’s confusing talking to my husband and I separately. Which I stated continue to talk to my husband. I just wanted to update her on the car condition. She then proceeded to talk to me. Even though she stated she was confused and I stated just talk to my husband. She also stated she didn’t even dispatch someone out at all. With children in the car on the high way. I stated please dispatch. We will have a place do you know how long it takes to get someone out. Just extremely disappointed but expected. The secretary was unprofessional. I am so happy you guys don’t have my money. If you are rude on the front end, I can not imagine the back. So thankful my funds stay my funds. We are prepared and packed and will patiently await a new company.

Car towed here for insurance claim. They were quick, perosnal and polite. The car was repaired and fixed in a quick time frame. The car was not cleaned as I had hoped nor were the tires checked even though sensor indicated issue. Later discovered, the tires were not the original (fault of claim not repair shop). Still, I didn't feel safe driving on tires that weren't original nand had sensor issue. After calling them, they were honest to admit they didn't touch the tires.

Excellent towing service! My son’s car broke down. I got a call immediately from Hartmann’s after submitting a request through my roadside assistance. Dave arrived before the estimated time. He took his time and made sure that my son’s lowered car with all wheel drive was loaded carefully. He treated the car like it was his own. He also showed my son where to find the tow hook for his car. He was great. I would recommend Hartmann’s to anyone!