This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Brown's Automotive Services in Richmond Heights, VA trend positive yet inconsistent. Many note quick turnarounds, polite pros, and affordable pricing with solid workmanship and some warranties. Complaints focus on long waits, post-repair issues (fuel leak, low oil), and serious allegations of missing items from vehicles—significant trust concerns. Little to no data on inventory variety, yard organization, or ease of finding parts. Overall: 82/100—good value when things go right, but verify timelines and vehicle custody policies upfront.
What clients say about Brown's Automotive Services in Richmond Heights (VA)
Greetings. I had a great experience at Brown Auto Shop. I had my repair done in a couple of hours. No appointment, I walked right in and told him what the issue was and started preparing and gave me a price to fix my vehicle. I will always take my car to Brown Auto Shop.
The worst experience in all my travels The mechanics was standing around talking with their friends that came by five freaking hours and people say support certain business but you can't support everyone
Taken my jeep to Browns and very unhappy with there work had pump put in gas tank and had gas they said they went I bought it full up and leaking more now than before will never take it back again will tell my friend to go there's and had all my tool taking from my jeep don't let this happen to you not a place to do business
I WILL NEVER GO TO THEM AGAIN THEY HAD MY CAR FIR A WEEK STRAUGHT JUST TO FIX BRAKES AN WHEN I GOT MY CAR BACK I NOTICED THAT SOMEONE HAD WENT THROUGH MY CAR SEARCHING THROUGH MY STUFF EVEN TOOK ALL MY CHANGE I HAD FOR THE TOLL BOOTH AN WHEN I CALLED TO LET THEM KNOW THAT STUFF WAS MISSING OUT OF MY CAR THEY GONNA TELL ME THAT THEY DONT STEAL SMH BUT SOMEHOW ITEMS IN MY CAR ARE MISSING AN I HAVE NO BROKE WINDOWS OR ANYTHING SO IT WAS SOMEONE AT THIS SHOP THAT WENT THROUGH EVERYTHING IN MY CAR.YOUR SUPPOSED TO BE A BUSINESS I SHOULDN'T BRING MY CAR TO YOUR DEALERSHIP AN GET MY CAR BACK AN ITEMS ARE MISSING YALL LOST A GOOD CUSTOMER AN TRUST ME I WILL PUT THIS OUT THERE SO IT WANT HAPPEN TO ANYONE ELSE
Awesome customer service, quality work and very quick service! I would highly recommend them for all your mechanical needs.Thank you again for fixing both of my axles on my 05 Accord. Donna @ C.A.P.
Got my car "serviced" incl. oil change, went back 2 weeks later with almost NO oil in the car?!? They told me (when I took it back) I had a "very small" leak in my valve cover gasket?!?! WTH?
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