Richmond Auto Repair & Towing in
Richmond Heights (VA)

Everyone at Richmond Auto Repair and Towing was kind, professional, and communicative. They explained what was going on with my car very clearly, and made sure I understood what needed to be repaired. I will definitely be returning for all my vehicle needs!

I'm so glad I found these guys! Not only were all of them friendly, but they took the time to explain what they found and had very reasonable pricing. Thank you Brian for restoring my headlights too! Will definitely be back.

I ran into some trouble and had an Emergency in the middle of the night (Pouring rain, on a Sunday), the only other drivers that I could actually get on the phone for a tow, (Who are supposed to be 24 hours and get Emergency rates for the middle of the night), either didn’t wanna get up and work or didn’t wanna make the drive to help me out. Brian was awesome! I explained the situation and he said “Give me an hour to get up and go get the truck and I’ll be there”- he was there in 45. The fix I needed was a lot simpler than I thought- When I asked him how much he told me “ Whatever you think is fair”. I’m in the service industry and people forget that Towing is a service as well. In a city where not many people need help extricating their vehicles from snowbanks, most people know tow drivers either for car repossessions or for acting as the cold hand that slaps you in the face then asks for money to help you realize you parked in a reserved spot (that no one ever parks in and had no signage). Some of these guys suffer from reputations similar to Sharks circling your favorite venue waiting to ruin your night. Brian Is an anomaly. Based on my personal experience, I have no doubt his business will succeed. I kept his number and recommend him to everyone I know. He is a gem as valuable as a good mechanic that you can trust. We need to reward people like him, not only with our business, but with our thanks. Helping restore, faith in humanity was the other half of the service that I appreciate almost as much. He didn’t have to get out of bed. He didn’t have to drive to the shop. He didn’t have to pick up his truck and he didn’t have to get soaking wet helping me out. Once he did, he could’ve charged me whatever he wanted, and he didn’t. I don’t usually take the time to write reviews, But it’s the least I could do and hopefully it reflects my appreciation. Thanks again Brian.

Every time I ve an excellent experience with Richmond Auto Repair & Towing! Mr. Aman and the team members are so professional, friendly, and quick to respond. They diagnosed the issue accurately and fixed my car faster than expected, all at a fair price. Highly recommend them for anyone looking for honest and top quality auto repair!

Was able to get my car in a fixed in the same day, nice to be able to talk with guys about your car and have them listen. This was my first time in but they did good work my car is fixed as far as price I think it was fair

There are still angels left in this world! Richmond Auto Repair and Towing is one of them. They saved me twice in one week. I was stressed out. Brian came super fast and helped me to tow 2 cars away. Brian could have charged me a lot of money. Brian chose to be fair. He was gentle with me when I wanted to cry. Brian is very professional, ethical and fair. May Jehovah bless this company and their families. Keep on being an awesome team!

Brought my truck in for a coolant leak. They initially quoted me for what they thought the problem was but after closer inspection they said the leak was going to be LESS expensive to fix. Honestly I was very pleased with the integrity and pleased with the results. I would highly recommend their service.

Brian at the shop was so nice and explained every step to me! I needed a tow and ended up getting a tire replaced here as well. They’re great at communication, very kind, and quick! I work nights and they were accommodating of my schedule. Appreciated the hospitality and will go back in the future!

I called many shops near by and everyone was giving me a high quote , a friend of mine that goes here recommended me this place and I would definitely recommend everyone 10/10, amazing customer service and they update you with everything and the lobby is super clean and got drinks and snacks for free , need your vehicle repair come here for sure, thank you guys:) I will definitely keep coming back

I cannot say enough about these guys. Had flickering lights on my jeep. They literally went through everything to get it working. Even tried parts that didn't resolve the issue. Ended up being a screw nut that corroded the battery terminal. This had my voltage jumping from 12-14 volts. I got video, pictures and was kept constantly updated. Can’t say enough. This is my absolute got to shop!!! HONEST SHOP.

I had a great experience with Richmond Auto Repair! They were able to get me in quickly and were very nice and accommodating. I will certainly use them in the future!

Great experience! Brought my car in for the state inspection; was easy to schedule an appointment online ahead of time, the staff was great/nice, and work was done quickly - with great communication. I'll be back!

My daughter is a student at the University of Richmond and needed a tire replaced. Being that I am several states away, I needed to find a trustworthy shop that could take care of the repair. I selected Richmond Auto Repair and Towing solely based on the significant number of great reviews, I saw online. They did not disappoint! Easy Peezy and super friendly! I would absolutely recommend them!

Super friendly shop. Everyone there is so devoted and helpful. The mechanic patiently explained the diagnostic of my car and fixed the problem way exceedingly my expectation. Strongly recommend this shop to everyone

Great experience! They got my car back to me within a day and gave precise detail on the repairs needed also with pictures to the areas that needed work. They even cleaned the dashboard interior and were professional and organized. Would definitely recommend to them to others.

Best place in town to get your car fixed. Justin truly cares about you and your needs. Whatever the issue is. You can count on them to fix it. Always finding the best solution for you and your wallet! Highly recommend!

I recently had two separate visits to Richmond Auto Service and Towing, and unfortunately, both were frustrating and disappointing. 1. Engine Light Issue: I was charged $591 to fix a check engine light, but the issue was never resolved. When I returned to follow up, I was told it’s “not an important issue” and something else entirely, despite already paying for a repair that clearly didn’t fix the problem. 2. State Inspection: During another visit for a state inspection, I waited nearly four hours without being informed upfront about the wait time. Had I known, I would have arranged to return later. The inspection was failed due to the front tires, and I was given an expensive quote to replace them. When I did my service at another shop and was told it was actually the rear tires that needed replacing, raising serious concerns about their accuracy and transparent. Therefore, as I expected better service, honesty, and professionalism, unfortunately, I cannot recommend this shop based on my experience and below reasons: 1) Poor communication from service staff, however it doesn’t apply to the front desk guy, who was always professional and courteous. 2) Misdiagnosis or misleading information. 3) Overcharging compared to other local shops. 4) Lack of responsibility for unresolved repairs.

Amazing customer service! Had an issue during a road trip and they were accommodating and got me in same day right away. Definitely know their stuff and are genuine people highly recommend. Even did extra little services like topping off the windshield wiper fluid and clearing up my head lights out of kind curiosity and care for their customers no additional trick fees. Thank you so much Richmond Auto!

I had a fantastic experience at Richmond Auto Repair & Towing! From start to finish, the service was professional, transparent, and efficient. I came in needing new tires, rear brakes, and an oil change, and they walked me through every detail with **zero** pressure. The pricing was fair, the communication was great, and they even applied a first-time customer discount without me asking. Everything was done quickly and correctly - and my car drives like a dream now. Highly recommend this shop to anyone looking for honest, high-quality service!

I recently visited for a vehicle inspection, and I had a great experience from start to finish. The staff Arthur was courteous, knowledgeable, and transparent about the entire process. They completed the inspection efficiently and took the time to explain their findings in detail, which I really appreciated. The waiting area was clean and comfortable, and I didn’t have to wait long. It’s clear that they care about their customers and take pride in their work. I’ll definitely return for future service needs and highly recommend them to anyone looking for honest and reliable auto repair services!

I brought in a used truck for a pre-purchase inspection, and I can confidently say this team saved me from making a big mistake. They were incredibly thorough — they spent more time with the truck than I expected, explained everything clearly, and gave me a full picture of the vehicle's condition. I never felt rushed, and they genuinely cared about making sure I was making a safe and informed decision. It’s rare to find mechanics this trustworthy, I would absolutely come back and recommend them to anyone. Thank you so much for everything Richmond Auto Repair and Towing!

Extraordinary! called them and Bryant told me to bring my vehicle. Arthur quickly gathered my info. Within minutes Nurdish put my car in lifts, assessed the problem and fixed it. Because of their quick and courteous service, on a Saturday, I will return. They’re close to me, nice and kind. Nurdish who service my vehicle was just wonderful. If you have not been to the Richmond Auto Repair & Towing you should give them a try. Their customer services incredible and it’s very clean. A happy Murano customer!!!

Great experience at this machine shop! The waiting area is clean, comfortable, and has thoughtful touches like coffee, cold drinks, and a relaxed vibe. The staff is professional and efficient—they got my vehicle in and out quickly. Definitely a shop that takes pride in both their work and how they treat customers. I’ll be coming back for future service without a doubt!

I just went through so much trouble finding a good mechanic in Richmond that will communicate and not cheat me out my money. I am happy to say that Justin here at Richmond auto repair & towing has been a life saver for my Chevy Malibu he and his team replaced my transmission, changed the filter and filled the fluids and it took them only a few days. On top of that he kept in contact with me and let me know how the progress was going and everything he was doing and getting. Thank you Justin and the team that helped get me back on the road. Not to mention when I picked my car up I got a free exterior cleaning so when I drove off the lot it was like the first time again. I will be coming here from now for all my vehicle service , thank you Justin once again , may God bless you and I will pray for you!! ?

My tire blew off my car on the highway and I was extremely terrified because this had never happened to me before . I wanted my car towed to Richmond but didn’t exactly know where . Richmond auto repair and towing was the first place I pulled up and went with it . I reached out to tell them what happened , and they were able to figure out a solution . Justin was so kind to even offer to have my car towed there instead of waiting for the two truck my insurance was sending . I got in and he figured out what needed to be done and then some to get me back on the road. I walked in terrified and he was ably to calm me down to make the drive back home . I 100 percent recommend this shop for their amazing service and affordable prices.

Highly recommend! I have been here Twice I have been in jam and needed fast and quality service and Justin and his team came through both times. VERY EFFICIENT AND HONEST! No hesitation recommending. They also provide 24/7 Towing service " why wait for insurance when you can call them and they can come to you within 20-30mind ' Thanks Justin, i' Will definitely be coming back with my other vehicles

These guys are awesome!!!!!! The communication is great!! Justin made things happen!! Needed a tune up and an oil change. The BMW sounds way better now than when I bought it in! I will be a repeat customer and the turn around time was great!!!! Thanks again!!! These guys run an honest business! If you want your car done right the first time, PLEASE come here!!!! Thank you Justin !!