Advance Auto Parts in
Richmond Heights (VA)

I called to make sure I could return parts from another store. They said yes verified the previous purchase and got me what I needed

I wish I could give less than one star. Man working behind the counter refused to sell me a battery for my car because he didn’t want to install it, stating “it was too cold outside to do that.” I drove 15 minutes up the road to a different advanced auto and had no issues, battery purchased and replaced in less than 15 minutes.

There's an older guy that works in here that keeps me coming back. He's cool as hell and knowledgeable!

Cashiers were very sweet ladies. Store was clean and fast service

Went to have my battery tested. Employee very knowledgeable. Turns out the problem was not with battery. Will go here again for automotive needs.

Had to oder a part which came in the next day staff was very friendly and helpful..they really cared about my needs

If U don't know exactly what you're looking 4 to help ur vehicle look or operate smoothly... Advance Auto's staff will help U out with a smile on they're faces

Customer service is excellent. Parts are a bit expensive for foreign cars but this store in particular is very helpful.

Not willing to assist customer. They need better service training will not patronize them again

Good place to get batteries for cars, trucks lawn mowers. Customer service is amazing.

Nice and clean, majority of what you may be looking for is in this store. Employees are nice, respectful, and willing to help with the things you need.

Nice but definitely not knowledgeable about products.Only 2 employees in the entire store and he's trying to help everyone while the young lady stands there looking at her nails.

Just got a new car that needs work. I feel like that staff should be more on their job. I go in to get a new key FOB but end up getting just the casing... The cashier didn't even bother to make sure that's what I needed

The service at this location is terrible. Workers are lazy, and reluctant to help when in need of assistance. I can here a few weeks ago about 5 minutes BEFORE closing hours and they turned me around saying "they're done for the day." Today I stood in line waiting to be service for 4 minutes while one of the workers sat on her phone. Do NOT come to this location

The old man was rude but i went back later and ms jackie got me together she was great and a1 customer service thanks ms jackie

Service was great. Staff was very knowledgeable and professional. Thank u Mr King!

Thank you for all your help with our battery! They tested and charged it for us! Very helpful! ☺

Great it was very helpful people help me they got this job done and I do the job well

It was good very friendly Service and they were so Patient

Great place for spare parts. Have been here for three times and always got the part I needed.

I starting coming to Dunn's in 1977 when I dated my 1st boyfriend. Now we are dating again 40 years later and we still love it!! Thank you for your great food and service!

Quick Service and Curtis people working behind the counter. very knowledgeable staff

I really enjoy going to this AutoZone. The staff is always friendly there's never been a time that I've gone there and haven't been able to find the part that I was looking for. They're always laughing and joking with you and more than happy to help you come out to your car to try to put in things like light bulbs or batteries. Haven't really had that many problems with my car but Advance Auto is definitely a place I go to to get help with my car. I would rate these guys at 5 start every single time

Salesman ignored me for quite awhile. Overlooked me for male customers until I spoke up and got help. Prices were higher than other places I tried

Very help full staff I'll go there every time I've got an issue with my car

Excellent customer service the staff is always very professional and extremely friendly

Great store nice people they have things other's don't