It is never fun getting a flat tire but Soot Happens Towing And Recovery makes the situation so much better. I have had them come out twice now. Both times they arrived extremely quickly, were very professional and friendly and got me back on the road in no time. I am absolutely amazed with the high quality of service from them.
These folks are great. They kept me informed during a brief wait, and then got my car running quickly instead of the tow I thought I needed. I'm really grateful for the help, especially on a bitter cold Sunday.
My cat and I got stranded in the ice on the way to the vet today and Soot Happens came to our rescue. We called several other companies before them and ran into various problems, but Traon, the dispatcher, was so kind and prompt in sending a quote to get someone out quickly. The price was extremely reasonable (especially for the weather and quality of service). Our driver Jean came within an hour and towed us home. He was extremely professional, capable, and kind, and made sure that we were safe and comfortable even when there were issues getting stuck in the ice. I really cannot recommend Soot Happens more, and cannot overstate how my appreciation for Jean. I was literally in tears calling them, afraid that I’d run out of gas and would be stuck with my cat in the cold. They were amazing. I’ll be using them for all my towing needs!
I have road side assistance with Erie Insurance! They dispatched SOOT HAPPENS at 4:30 am. What an amazing experience! As I received multiple messages with Erica tracking where my driver was and time frame of arrival let know that communication between the two companies was top notch! The gentleman that came out ( wish I remembered his name ) was outstanding. I had a flat tier for him to change, he did it professionally and in record time. The whole process from the initial first call had me on my way in 40 minutes! Love that he gave me a card to place in my wallet ( like a doctor ) hope I don’t need you but should I, I know exactly who to request to come save the day! Thank you!
Very communicative and arrived quickly on a late night call. From the initial dispatch call through completing pick up/drop off, it was a straightforward and painless experience. The Operator was very skilled and got the job done well for a reasonable price!
Was out with my grandkids looking at lights when we stopped to eat and starter went out on our truck.Soots towing got there quickly and got us safely home.Driver was super polite.Highly recommend.
Amazing service. My Tesla ran out of battery in a parking lot. They towed it to my house and parked it in my garage and connected it to the charger, all without me needing to be with the car, or be at my house. It was extremely fast and convenient all at a very reasonable price. Highly recommended!
We had such a great experience with this towing company today. What started as an overwhelming and stressful situation quickly became manageable thanks to their incredible service. Our driver was kind, patient, and truly a wonderful conversationalist — he made us feel at ease from the moment he arrived. He worked efficiently, explained everything clearly, and handled our vehicle with care.
We are so grateful for the support and professionalism. Highly recommend!
I have used this company at least 2 times and the office staff and tow staff have been nothing but supportive and helpful. I highly recommend this company!
Highly recommended, They were quick, reasonably priced and took great car of my car. Also kept us informed every step of the way from the phone call at the beginning to the time they dropped of the car!
They helped me out during a sticky situation by allowing me to ride with the tow driver/my vehicle. The tow driver was very friendly knowledgeable! Thank you all!
These guys were VERY professional & quick. They really helped me out of a jam & I so appreciate it. I would DEFINITELY recommend them if u find yourself in a jam as well
Great experience with the nice worker at this towing company. He was friendly and super professional. Also timely and efficient in getting the towing job done! Thanks!
This company has no respect for human life. My father, who has never received a single traffic ticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law — but his prescribed pain medication was inside the car when it was towed.
I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me — but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted — my message was read, but no one replied.
By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn’t even an office — just a girl who came outside and asked for her ID.
When my mom explained that her husband hadn’t slept all night because his medication was locked in the car, the girl looked her straight in the face and said, “I don’t care.” That was her exact response — no empathy, no professionalism, no basic human decency.
To make matters worse, the car had scratch almond size that weren’t there before, and they took no responsibility, even after my mom pointed it out right there.
Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person’s home — people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device?
This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn’t just bad service — it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.
Very thankful for the timeliness and efficient service we received from Soot Happens Towing. They came in less than one hour and when they arrived they were straight to business. I would highly recommend this business to anyone in Richmond!
It was a late night call and the tow truck showed up on time and waited a few minutes for me to arrive before beginning. The driver assisted with trouble shooting before we decided it definitely had to be towed. The driver was very polite, helpful, and informed. I was unfamiliar with the process and the driver talked me through it. Once the driver dropped my car off at its destination he sent me a text with a clear picture and description of where it’s parked. It was a a very pleasant experience given the unfortunate circumstances. Phenomenal company and employees. Thank you
These guys are the best. Came and rescued me on the side of the road super fast. They are EV experts too. Trey - the driver who came and rescued me was super professional and friendly. He knew exactly what to do to get my vehicle in the correct tow mode and to ensure my vehicle arrived to the tire shop safely. They will be my go to towing company going forward.
Soot Happens, dispatched by Tesla roadside assistance, provided outstanding service. From the moment I was contacted by them, the dispatcher was friendly and helpful, answering all my questions clearly. Even though my tow wasn't time-sensitive, they were incredibly responsive. I really appreciated the text updates and the dispatcher calling when they were nearby. The driver who arrived was professional, polite, and got right to work. They loaded my car quickly and securely, and even told me I'd get a delivery photo. And they delivered on that promise! After towing my car over 50 miles, I quickly received a picture confirming it arrived safely and in perfect shape. Big thanks to Soot Happens for such professional and friendly service! Their trucks and equipment were clearly top-notch – new, clean, and really well taken care of. I'll definitely be calling on them again for any towing needs in the future and would recommend them to anyone.
Amazing service and the price was reasonable! Kimberly was so nice and gave me updates on the driver's eta. The tow truck driver arrived in a timely manner and put the key in the mechanic's night slot for me after delivery. I will definitely call them again if I need a tow!
These people were so nice. Both the woman on the phone, and the tow truck driver who came to help me. I’ll definitely be using them in the future if needed!
Had to get a late night tow on black friday and they did a great job. Kimberly who was working the phone answered all my questions and the experience made my bad night a little better. They towed it and parked it perfectly and sent a picture after. Professional and courteous my new go to for towing now.
10/10!! My car broke down this morning and I called Soot’s because they were the closet towing company to me. Immediately I was greeted with the kindest lady who was able to get me on their busy Monday schedule and also sent me an estimate within 3 minutes. All throughout the day, the lady was texting me with updates on how many more tows they had/when they would get mine. When my car was finally picked up, she even texted me a picture of my car safely at the shop. My morning started off terrible, but Soots made it so much better! Thank you all!!
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