What clients say about Sports Towing and Heavy Duty Recovery Richmond VA in Richmond Heights (VA)
Do not use them. Waited two hours for them to get rude and cancel. They refused to answer calls even from insurance companies, I was stuck for a full day. Don't put your family at risk with these unprofessionals.
The driver was rude and Short tempered. Stated, I was wasting his time When I posted incorrect address. He Was only 3 blocks away from the right address.And I tried to explain this to him, but he got very rude.
I had a driver by the name of Robert come out to tow my XL truck he was very respectful and well mannered. He arrived faster than expected. Had my truck hooked up secured pretty quick. .I had to ride with the tow and Robert was very accommodating. Offered me something to drink and a bag of chips and I felt like I known him longer than 30mins thru conversation. I highly recommend them and if avail ask for Robert
Had an issue with my truck tonight. Called via USAA and Shaun rose to the occasion! Not only was he therr faster than anticipated, he listened to what I had to say and had the magic touch to not even need a hook up! I would recommend them to anyone! Thank you Shaun for coming out in the rainy weather and being my hero!
Waited almost 3 hours for service that never came. When I tried reaching out to them there was no answer. Very unprofessional service and very bad for business. Will not be recommending to anyone!
Operater Shawn was awesome, performed his duties diligently and with the uptomst professionalism. Ensured the ride was comfortable and my vehicle was in great hands. Company is blessed to have him. Definitely recommend for promotion / award/ bonus.
I highly recommend Sport Towing Service to everyone. They are quick and very friendly. I appreciated the tow truck driver taking the time to explain the entire process to me. He was very knowledgeable and answered all my questions about my car being towed..
Thank you!
Wow this companies be hiring anyone nowadays, this truck specifically Threatened to pull a gun on me when I was far away from him and just trying to ask for information also damaged the front on the Vehicle. This is very unacceptable and y’all be hearing from me very soon.
Rude and endangered my life AND bad at parking? Hypocritical much? Kept me stranded on the side of the road for multiple hours because they lied and said they were coming a bunch of times then cancelled when my company called them out on it. And now I find one of their trucks parked over the line at my apartment complex taking up two of the very few decent spots. Bet y'all would tow someone for parking over the line! You guys almost got me killed. Normally I wouldn't care enough to complain about people parked over the line but considering there's parking spots further away and y'all are blocking 2 of the ones closest to people's apartments when you guys tow others for less...and we're rude and disrespectful over the phone AND kept me abandoned on the side of the road and lied to me over and over that you were almost there then cancelled after hours.....yeah nah y'all deserve to get flamed. Don't use these guys they're garbage.
The company breaks 46.2-1231-1233 for a tow I was charged 215, including a fuel charge fee mind you the car was towed on one side of the fence to the other no more that 10 feet. The guy who towed it was not trying to give me his name and when I asked for a policy break down to how they charge they were not able to provide that. (Another violation) both drivers I asked about the policy didn’t know anything and when I called the manager he basically told be I’m lucky because if anything he’s the manager and he can charge more if he wanted (another violation) after that I asked his name and he gave me the name of the driver that was just there (mind you I asked for the managers name) after than I just went ahead and paid because I knew I was already gonnna escalate the situation but when I went ahead to proceed to my vehicle my bumper was messed up and my skid plate was coming off. Did I mention the original driver who towed my car also refused to give me his name and was very disrespectful. After I told the worker my bumper was messed up he went ahead and said he doesn’t believe that someone did that because of a prior damage. Mind you the pictures they took that was attached to my invoice was AFTER the car got towed and on top of that they part of the damage was not in any of the photos. But yet you don’t believe anyone did it? Confused 100% do not recommend
This company loves traveling around apartment complexs towing people out of visitor spots just to charge you $200+ CASH ONLY (No one works on Sunday aty apartments so I know they were drvinging around themselves looking to take cars). What a scam of a company because they refuse to release the vehicle even when it's their fault. And God forbid these guys actually care about anything, I called an hour early to pick up the car and THE ONLY thing the dude had to say on the phone was "Okaaayyyyy" about 8 times in a row. What a joke of a company, I don't know how these fools haven't been sued yet looking at their reviews
My roadside assistance lined up this provider. I waited for 45 minutes, called multiple times, and disnt get an answer. Are they coming? Yes! Got a friendly driver who did a great job.
?WOW this towing company is on point was to me in 15 minutes -SHAWN was the sweetest nicest very polite tow driver yet that I’ve met very friendly and treated my llitle old work truck with care . WILL ALWAYS use this company when I need a tow I will highly recommend them to my family and friend and anyone who needs a tow. The price was so satisfying to me they told me a price and I ask for another and they was very nice and helped me out .Thanks one in a million
Two words.....HORRIBLE SERVICE!!!! Geico called at 1pm and confirmed pick up at 2:30pm. It has now been 3 hours and still no pickup, no one answers the phone at the dispatch office. Geico said they would call when they're 10 minutes out. Driver finally called at 3:30 & said he wasn't contacted by his company until 3:15 to come and pick my car up. He then said he was an hour away. I called Geico back and got me another tow truck agency. Then called Sports Towing back to let them know and didn't get an answer again. 5 minutes later i contacted the driver to let him know he wasn't needed any more and then he says he's miraculously only 15 minutes away. I told him thanks but no thanks and I'll wait for the other trucking company. I most CERTAINLY would not recommend this towing company. Luckily my car is at my house but I still had to wait 4 hours for a no show, I can only imagine if my daughter, wife or myself was on side of the road at night time. Stay as far away from this company as possible. I understand you may be busy but professionalism & customer courtesy should be top priority at all time. Simple follow up phone call or have someone available to answer customer calls would be a good start.
My car broke down with my family of 5 in tow after a great night of bingo with the kids. Shaun came QUICK, tried to jump the van and when it didn’t jump, towed all of us home safely. This will sound ridiculous but it was the best tow experience I’ve ever had. Shaun was the friendliest and most welcoming tow truck driver I’ve ever met. My first interaction with him was him on the phone giving good advice to someone stuck on another side of town. He was so kind to the kids who were scared, and had pretty lights in the cabin where we sat. My daughter said she wanted to ride in the tow truck again. Hopefully not anytime soon, but we’d pick Shaun every time over! He saved the day.
I would like commend Shawn my tow truck driver for his professionalism, care you took with my car and his friendly attitude. Sports Towing should be very proud of such a fine employee.
I recommend Sports Towing for your service needs and thank them for hiring such a fantastic individual as Shawn.
Best service ever!!!! They stayed in communication with you the whole time while I was waiting on a driver then Shaun came in like the sun made our whole day better! he was so professional kind was doing everything he could to help you don’t find many people like that these days he is the best!! Had a few laughs as well which was much needed.. keep doing what you doing I appreciate everyone there
Shaun came to tow my car and was wonderful to work with. I was not able to stay with my vehicle at the time and Shaun kept me updated and informed several times to reassure me he got the vehicle and was taking it to its destination. He was a pleasure to talk to and very easy to work with. I definitely recommend working with Shaun!
I had James come out yesterday to get my suv out of the mud. He was knowledgeable , fast , and friendly.
After my horrible experience with another tow company the night before that said they had to deem it a recovery due to the “severity”..and lied to my insurance company. It was refreshing to have sports towing come and finish the job in 15 minutes.James had integrity and put the customer first.
Thank you for your help!!!!
If I could give zero stars I would.OVER 4 1/2 HOURS STILL NO ONE!!!
Horrible company, dispatch lied to me and said someone was at my vehicle when I lived 1 mile away drove my secondary car up the road to find no one insight. Called back to dispatch no answer several times. Finally waited 2 more hours to call them and dispatch hung the phone up. Almost 5 hours and no one ever came , I would never recommend this company to anyone.
I had call I definitely tow company T&J Towing amazing people. They showed up to the location in less than 15 minutes. If you need a TOW call T&J Towing if you don’t want to wait hours and hours for no one to show.
Cody was amazing. And I mean that literally, i was stuck in one of the most annoying ditches ever and he explained all of my options, didn’t dumb it down or anything. He even let me borrow his jacket cause it was raining and cold. And then stayed with me until my mom and dad came and then helped evaluate exactly what happened with the truck and what needed to be possibly fixed. 100% would gladly get stuck in a ditch if he was my tow truck driver!!!
As Tina says "Simply the best". Fast service, extremely fair priced and most importantly the driver cared enough to take his time and get the car flipped and pulled out of the ditch with no extra damage. I will never use anyone else!!! Thank you!!!!
These guys are the real deal. I hauled a single axle tanker truck from CA to VA and the receiver didn't have a dock so I went to these guys here who were really professional and knowledgeable and helped me out in a huge way. For a reasonable price
Was in a bad situation where my car died and I needed it to be at the dealership, which was over 100 miles away. They made it easy and pulled into the garage where my car was stuck at, got my car out and dropped it off at the dealership with no hassle. They were clear on the price and sent pictures of the car the entire way to make sure that I was in the loop as to what was going on with it. Can't thank these guys enough for the quality of service that they provided. Will count on them in the future for any towing needs I have.
I used their service today when I was having tire issues. They were amazing, on time (even a came sooner than the estimated awaiting time), and went above and beyond. Plus Keith was a kind person and has great energy, and a great smile and personality. If any one needs a tow, I HIGHLY recommend Sports Towing & Recovery!
Very impressed with Logan and his attention to detail in towing my car back to the service station that did not properly install my oil head gasket. Had a few issues with the insurance company to make sure it was returned to the dealership instead of fire stone and Logan patiently waited while I was able to correct that issue. Hoping I never have to use the company for towing again but if I did this is where I would go.
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