THOMAS TOWING AND HEAVY-DUTY RECOVERY in
Richmond Heights (VA)

I had a great experience with Thomas Towing and Recovery. They showed up quickly, handled my truck with care, and made a stressful situation much easier. Thomas was very professional, friendly, and clearly knew what he was doing. Pricing was fair and the whole process was smooth from start to finish. Highly recommend them if you ever need reliable towing service!

Thomas (the owner) was so gracious to us when the police had my disabled car towed to his lot late last night while I was in the hospital after emergency surgery. He met us at the lot himself today after I was discharged and made a difficult situation a lot easier for us. Thomas—-you are a kind man and we appreciate you!!

I was broken down in a downtown garage before the ice storm hit us recently and Thomas Towing was able to come out, work around the garage space, and get my car to the shop. The driver was friendly and dealing with the office staff was a breeze. If you ever need a friendly, professional towing company, call Thomas Towing.

Thanks to Thomas towing for picking up a vehicle for us. It was raining and cold. The young man was very professional and did an excellent job. I spoke with a gentleman on the telephone, he was very professional in taking my payment and sending my receipt. I definitely recommend them.

I had a great experience with Thomas towing and recovery. They were fast, helpful, and really flexible with my situation. They are the only tow company I would recommend in Richmond.

Dad drove away from the house on a Saturday night in a snow storm. ( AD ) He ran out of gas at 430 in the morning in the middle of the road. He end up going to the hospital. Thomas towing came out and picked up his car held it for a few days till I could drive up from Carolina in the snow from the storm. Even as busy a Thomas was and running on no sleep he was able to answer my question and work with me on picking up the car. He even asked how my dad was doing! In the end great experience with them customer service A+ 6 out of 5 Stars Also not sure of pricing in Richmond during after hours in a snow storm but I was very happy with the end price lower than in Carolina.

I call this company because I got stuck in the snow. They quickly answered the phone, were respectful and sent someone out to me in 20 mins. Amazing service, very kind and helpful! The price is reasonable, which is great for an emergency expense. I will be sure to call them everytime there is a need for their services.

Thomas Towing to the rescue! I’m a AAA member and thought they would send someone to pull my 4x4 pick up out of an icey ditch, but after a two hour wait, I called AAA back and they told me they wouldn’t be able to send anyone to extract my truck until after the roads got plowed! Thanks for nothing AAA. So, I called Thomas. He was there in 30 minutes and pulled me out in 5 minutes. Excellent service and best $150 I ever spent!

We were trapped on hill of ice that hadn’t been touched by the city even after multiple days of accidents and abandoned cars. The first tow place I called projected hours til service and seemed skeptical of their ability to drive on ice (girl what’s the point of u then), but Thomas Towing came through big time! Less than 40 minutes after I called, a truck was there and the driver was safely and efficiently loading our little car. He drove super calmly and safely on the ice and carefully delivered us to a cleared parking lot. A little pricey but totally worth the service, efficiency, and reassurance that we were in safe hands.

Super impressed with the fast turnaround, great communication and quality service from Thomas Towing. Before calling Thomas, I had first reached out to a different tow company called "stuck solutions" (do not use them!) and it's an AI voice service which was super annoying to use, I requested that they tow me and they confirmed and then never came, they lost my order when I called back. Wouldn't let me talk to a human being. Meanwhile my truck was stuck on the side of 64 in a dangerous spot and hours went by and that company never came or even contacted me. I made one quick call to Thomas Towing and got an immediate answer from a real human being and he had me taken care of within an hour. Price was very reasonable. I'm hoping I never need another tow again but if I do, I know where to call. Stick with real humans with a local owned business.

An amazing service and experience. They towed 2 vehicles. One to an auto shop, the other to a body shop. Got an amazing price! Called at 12pm. They had it done by 5 (earlier actually, they just forgot to call and let me know it was done already!! Which was amazing!) so they made sure it was there quickly and for a fair price which they were able to conveniently take over the phone. Would recommend and use again!!

We were stranded in the grocery store parking lot with a car that wouldn’t turn over. We had no idea what was wrong. Thomas Towing arrived in under 10 minutes, assessed the car, battery, and had me back on the road and on the way home in two more minutes. The person who assisted us was friendly, kind, and made a potentially frustrating experience into a neighborly moment. I was enormously grateful and should my family or I need roadside assistance again, we know exactly who to call in Richmond.. Thanks again, Thomas Towing.

I just gave Thomas Towing a 5 star review from my Monique’s Crêpes account but inadvertently posted it without a comment. I’ve never used Thomas Towing before but they came highly recommended to me. I was working with my mobile food trailer at the RVA Big Market on this very rainy Saturday morning. When I went to leave, my truck was dead:(. At the recommendation of fellow truckers, I called Thomas Towing and he (Thomas) was very responsive. He asked me to share my location and he was quickly on his way to help me. Luckily for me, some other folks came over to assist me and were able to get my truck running again so it turned out that I didn’t need his services. Thomas was actually on the phone with me when my truck got started and so he understood that I would no longer need his services. When I offered to pay for his time, he gave me a huge break and just let it go which was much appreciate especially after such a slow sales day due to the wet weather. It was extremely kind of him and I would highly recommend Thomas to anyone ever needing a tow. Thanks again Thomas!

I am definitely putting Thomas’ Towing in my directory for any future road side assistance. Two days before Christmas my husband was out doing some last minute shopping. He ended up needing a ride home, when Clint, who works for Thomas’ Towing, was assisting a lady whose car wouldn’t start, quickly assisted my husband and gave him a ride home. Clint was truly a Christmas blessing! Thanks for the over and above customer service!

Highly recommend Thomas Towing! My truck broke down on New Year’s Eve and they got it towed to my mechanic which was an hour away.

The company was very polite. They came on time and even came out a second time to fix our own issue. Awesome people to work with!

I had a great experience with this towing company. Thomas and AB helped me out and was extremely professional, fast, and reliable. I called multiple towing companies before them, and they were by far the most affordable option. The job itself took about an hour to get the car out of a tight spot, and despite that, they still charged me the same agreed price—no surprises, no extra fees. They arrived quickly, handled everything smoothly, and made a stressful situation much easier. Highly recommend them if you need fast, honest, and fairly priced service.

Absolutely outstanding service! My daughter's car broke down and I called this towing company, and they arrived much faster than expected. The driver (Jay) was professional, friendly, and handled our vehicle with great care. The pricing was fair and transparent, with no surprise fees, which I really appreciated. They turned a stressful situation into a smooth and positive experience. I highly recommend this towing company to anyone in need of reliable, top-notch service!

Other services had me waiting around all day and had ridiculous time estimates. These guys got me within 30 minuets and were super polite and respectful to boot. My car was in a parking garage and they accommodated me no problem.

I recently needed help transporting my heavy toolbox, and Thomas Tow Truck Company delivered one of the smoothest, most professional experiences I’ve ever had with a towing service. From the moment I called, their team was friendly, patient, and completely focused on making sure everything was done safely and correctly. The driver arrived right on time, fully prepared, and handled my toolbox with real care—no rushing, no careless movements. He made sure the toolbox was secured properly before loading it, double-checked all straps, and explained every step so I knew my equipment was protected. It’s rare to see that level of attention to detail. The whole process was quick, organized, and stress-free. The pricing was fair, and they treated my tools as if they were their own. If you need a dependable company to move something important—especially heavy equipment or toolboxes—Thomas Tow Truck Company is the one to trust. I’m extremely satisfied and will definitely use them again in the future!

I just had the best experience with Thomas Towing. My tire blew out in freezing cold weather and Thomas Towing showed up fast, helped me out, and got me safely to the tire shop I requested After that, my car ended up dying at the shop and without hesitation he sent another truck out to jump my car and called me with updates and times You don’t see service like that anymore. Professional, dependable, and genuinely caring. Thomas Towing went above and beyond for me when I really needed help. If you ever need towing or Recovery this is the company you can trust. Highly recommend!

I called from NY to get a roadside service for my kid who blew a tire on the highway. They showed up quickly to change out the tire. They were super friendly and let me pay over the phone. The price was a lot less than I expected. Very happy with their service!

When we had a flat tire, they did a great job for us. They answered the phone right away, gave an estimated arrival time, communicated well throughout the process, showed up on time. They were professional, courteous and helpful and towed our car at a reasonable rate.

All I have to say is AMAZING!!!!! If I could give a 100 I would. I lost my main key for my car and the ebrake was on. It was also sitting in a parking garage and he made sure he was able to come and get it before even leaving. He came in and towed it right to where it needed to go. Fast, efficient, and at a really good price. He was also super nice. Would definitely recommend and if something ever happens will for sure be using him again. Thank you so much!!!

I can't say enough about the company!!! We were in Richmond for a wedding when my vehicle wouldn't start. Because of the low ceiling in the garage, I spent the entire weekend attempting to find a company that would be able to tow it to a dealership. I called over over twenty-five tow companies in the Richmond area and was told repeatedly that they had no truck that could gain access. I called Thomas Towing and the owner personally took the challenge to tow the car. It was not an easy job and I give them tremendous credit for their perseverance. Their bill was more than fair.

These guys are awesome. My short bus died and they quoted me a great rate, then told me how it could be cheaper if I called back in the am, they called me back and had a tow for me in an hour at location.The driver was incredible. My little school was up on the bed and riding along in 6 minutes, and then when we reached destination; took him 3 minutes to put my school bus exactly where it needed to be. If you ever are in the need for an emergency tow in the Richmond area, these dudes got your back. Tremendous respect and love out to them and their team. If I ever need a tow these peeps are my guys fo sho

What a nice experience having my tire changed on my Honda! I spoke with several people over the phone and arranged a time at my convenience. The man who changed my tire was extremely nice and efficient. He had the tire changed in less than ten minutes even after having to look up where the spare was kept. It wasn't in the trunk like every other car I ever owned, but under the front console. The cost was very reasonable! I highly recommend Thomas Towing!