What clients say about Sam's New & Used Tires in Richmond Heights (VA)
This place charges a 3% fee for credit card purchases. That is fine, however, I used my debit card and was still charged this fee. Card processors do not charge this fee for debit...only credit, and there is a distinguishable difference. Most auto repair and tire places disclose the fee on credit, but I have never been charged this fee on debit..until now. The sign posted at this location even states "3% fee on all credit card transactions". It's absolute BS that you're charging it on debit too, when, let's be honest here, YOU aren't even being charged this fee. Because of this, I will not be returning to any of the locations of this business.
This is an awesome place to stop in to have a tire repair done, or if you need a replacement tire on the cheap, and in a hurry! Every time I need some help with a tire on my vehicle, this place takes care of it, quick, fast, and in a hurry! The guys who perform the work on customer's vehicles seem to be knowledgeable enough, and they are certainly fast, and the lady who runs the shop/office is super helpful, and always polite, and nice, and makes sure that I am getting exactly what I need, and am paying for each time I have ever had a need to stop by here. If you are in this general area of Richmond, and find yourself in need of a new or used tire, or even just a tire repair, Sam's New and Used Tires will absolutely accommodate your needs. Trustworthy, friendly people, and fair pricing... What more can you ask for in a new & Used tire shop?!
Got 2 used tires fo $90, today (2 days later) i took it in for an inspection and they said one of them was only at 7% tread, the average at this price range is 40-70%.
Just took it back with both receipt’s and they tried to charge me for another one. Very rudely insinuated that with the used it’s like playing roulette so their shitty inventory is my fault. No one pays any money to get 7% and thats not near industry standard even for low end used tires.
For reference, my front tires which are also used but from a different shop were installed over a year ago at about same price and are still around 60% tread life.
I gave them a second star because after having to fight them on it they finally agreed to put another on. The workers barely spoke english so when she finally told them to do it they tried replacing the wrong tire.
Since any trust i had in this place evaporated after this experience i took it back to the inspectors just to recheck the tread. Both tires are now between 3-4 on the tread depth gage. Thats roughly 30% or 10% below minimum industry standard. I will be lucky to get 7k miles out of them.
Sam's New & Used Tires plugged my tire after I unexpectedly acquired a nail. Upfront pricing, no wait time, and clear communication. I highly recommend Sam's for your tire needs!
Sam is the best!!!
I went there to change my tire with a used one. They figured out there’s a big nail and they put a patch on it for $10. I didn’t need to change my tire. Also, checked tire pressure of all my tires. Everything was done within 5 minutes. They do accept card payment and also gave me a receipt.
I absolutely recommend Sam’s tire.
Got a nail in my tire and fortunately i was close enough to thus place, as I was just passing thru Richmond. I was in and out in less than 10 minutes. And only charged 10$, WOW. Gave two of the guys changing a 10$ tip apiece...
We came to visit family and while getting ready to leave we realize our tire is completely flat! not knowing how or why! we put the donut on and went to Sam’s expecting to have to buy a brand new tire. thankfully he said we only needed a patch. the work was done in less than 5 minutes $10 and out the door. thank you so much for making a stressful situation so much better!
Sometimes you need a tire shop like Sam's, especially if your daughter has a fondness for curbs. I showed up at Sam's on a Sunday at 8:15am and was out of there with a brand new, used tire within 30 minutes. The price was amazing. Gigi worked the office with a smile while Alberto and Bruco worked the socket driver and pulled tires. This place saved the day.
The best. Nicest guys and best prices. Once I locked my keys in my car here and they helped me unlock my car, and they refused to take a tip. Saved me money on a locksmith and everything ?
Called to get a quote for some affordable used tires after getting quoted scam-prices from a couple other places. Was met by such friendly customer service and much better prices over the phone and in person by Gigi. Service was super quick and easy and we were home in time for my doctor's appointment.
This place has quick service and the used tire seems decent so far. People were nice too. Unfortunately the woman charged me for tire desposal, but I don’t think she realized that I took my old tire with me. I didn’t realize until I had already driven home that I was charged a disposal fee :( Otherwise I would have given five stars.
Manager/owner? On the phone told me to come on by for $180 he had a complete set of used tires in my size. Good condition he said “come on by and take a look.” I did just that and he said “here they are right here $260.” I reminded him of our conversation on the phone and says “oh no no no, for $180 you get two different brands” and he took me to the back to find a set of random tires. He told me I was mistaken. I offered $200 cash and he countered with $260. Eventually he came down to $240 and I wasn’t happy with it considering they were $180 on the phone. I called my wife to consult with her and tell her about how they were trying to con me. I get off the phone and step out of the car and the manager/owner walks up to me and offers them at $220. I wasn’t ecstatic about it, considering they were $180 on the phone but I accepted. They put on the tires and then he comes to me 5 minutes later with the bill and says “it’ll be $240 even”
I say to him “you just told me 5 minutes ago $220, that’s why I accepted.” He say’s “oh no you’re mistaken.. $240” I pay reluctantly and leave.
Bottom line. They bs you with a price to get you in the door and then play you to get some more $$$ out of you. Word is bond and a deal is a deal to most, not to them. I recommend going elsewhere
i come here whenever i have any tire issues of any kind , and they are always speedy fast & reasonable with their prices. there was even a time i stopped by thinking there was a nail in my tire, and they checked it out for me and added air for me, free of charge.
between this car and my old one, i’ve never really had the best car luck but they always get me right when i need it! the woman who works the front is always great along with the other gentleman who always services my car.
consider tipping the hard workers here, especially them servicing your car in the height of the summer like this.
This place was recommended to me by another shop on a busy Friday evening. Called to confirm they had my tires and was in an out in 20 mins. Very quick service and great prices!
They saved me! Got a flat coming into Richmond from Norfolk to visit a friend. The very next morning they had a new tire on my car in minutes and it only cost me like $50. I would definitely go back to them in the future.
I had such a great experience with Sam’s New & Used Tire! I got in my car this morning I got in my car and started driving just to hear a nail hitting the wheel well, so I drove straight to the shop to get it patched. I went to the auto repair shop I usually do, and they said they couldn’t patch it and sent me to Sam’s, where they immediately jacked up my car and took the wheel off to fix it. And of course I forgot my wallet and the only bank account I had in my Apple Pay was down, so I couldn’t pay for the (extremely affordable) repair, and they were so nice & understanding. I will for sure be recommending this place to my friends!
I had such a great experience working with these guys! GG was so kind and honest with me about what I needed, they gave me bigger tires for my Jeep and talked me out of getting a spare tire to match because mine was still good to use. They even recommended I get an alignment done. I would recommend them to anybody! Great family business :) Thanks again, y’all!
I've been coming to Sam's on chamberlayne for a while now whenever I have a tire issue and need a quick fix/replacement. My most recent visit was due to having two tires reading low PSI, but it turns out I really needed to replace all four tires. Gigi helped to find me four practically new tires for a deal, and also made sure her guys thoroughly inspected my previous tires, where they found a small nail that was the culprit for the slow leak in one of my tires. The service is super fast, reasonable, and they're always willing to work with you!
I love this place!! I love Sam he’s such a wonderful person. He’s very kind and caring! I love that he takes care of the neighborhood cats. This man has a kind heart and wonderful soul! And for his business, best place in town! I’ve been going here ever since I’ve lived in richmond, and now i moved to Montpelier and I still come here when I need tires!!! I highly recommend this place !! Thank you Sam for all that you do !
Best tire place I’ve ever came across since In my 17 years of driving. Fast, efficient, and the most affordable place around here. These dudes went above and beyond to help me get a tire replace that had completely came off the rim. They were willing to come meet me in the rain to get the job done. Amazing shop with hard working people.
I got a flat on the way to the airport and was freaking out about being able to make my flight. They were able to see me immediately and I was probably in and out in ten minutes. The price was extremely fair and includes a 30 day warranty. Also the owner(?) showed me a picture of her very cute dog and that was fantastic.
They were absolutely fabulous to work with. I called while out of town at a conference after finding out my tire pressure was low. They were quick to tell me to come in and they had me in and out in less than 30 minutes. It was a nail in my tire that they patched up for me. And they were so friendly! I highly recommend them.
Whew! I was in a whirlwind for my lunch break trying to make it there with an increasingly low tire however, all my worries went away in a matter of minutes. Not only did they provide quick, courteous service but the rates are amazing! Really appreciate Fred for identifying the problems, providing quality service and back to work in no time. Will do a two week updated review. Thanks Sam's you got a loyal customer for sure!
*Updated Review: Tires still going good! No light turned on and it's caused me great peace. Outside of the horrendous Richmond Roads the tires are made to last. Thanks Sam's Tires!
Was able to call for my tires, saved it for me, quoted me on new tires (great price), and serviced me with the quickness. I recomend for anyone in the area.
Always taken care all of the tire needs for my entire family. Competitive prices, good customer service and speedy service. I’ll always come to this guys especially before going to the the more expensive tire stores.
Manny
No frills, no nonsense. They get you what you need with reasonable prices. I ordered and paid for my new tires over the phone. When I pulled in to get them, I thought I was in a NASCAR pit! Four guys, three jacks, and less than ten minutes to balnce and install my tires!
Website
