ATC Towing in
Richmond Heights (VA)

this company will do everything in their power to keep ur car for longer time so they could get more money also customer service is the worse i do not recommend at all

This towing company has very great service. They were polite and it was a very swift process to get my car released. My overall experience was grea in spite of circumstance.

I had to have my wrecked work van stores there with all my tools for work. I'm very happy to report they are a very secure lot that supervises when anyone enters the storage area. All off my tools were still in the van as well as loose money that was laying in plain site. I recommend this business for towing and storage of your vehicle. Top notch service is what I experienced.

I can't thank the team of this amazing company enough for saving me time and money and a migraine. They are absolutely amazing. The ladies you have working here KEEP THEM AND GIVE THEM A RAISE! I'll never use another tow company but them. I didn't get anyone's name as it was a frustrating day. But the two ladies and I'm assuming here the white male I guess may be the driver was absolutely 100 percent helpful. Best customer service skills. I'd give them 20 stars plus if I could. Also your driver needs a definite pay raise. It's not easy being a tow truck driver. Thanks you guys and if I need business again I'll be on my way. I refer everyone here

Been doing business with this company for years. Called for a tow, arranged time, 12 hours later, No call, no show, calls go straight to voicemail. Very disappointed.

Phone ATC on Friday afternoon around 4:00 and made a RESERVATION to have them come to my home on Monday at 6:00, pick up my car and deliver it to a repair shop. The man on the phone GUARANTEED the driver would be here at 6:00. The driver was supposed to phone me when he was on his way. When I didn't get a call at 5:30 to let me know the driver was on his way, I phone them. An answering machine answered but didn't identify themselves as ATC. I left a message. Re-checked the phone number on their business card and it was correct, kept trying to get somebody on the phone but nothing. I arranged for another company and the ATC driver NEVER CALLED OR SHOWED UP. I've used this company a few times before and they were o.k. but they have surely gone "down hill." BEWARE! You can't count on these people. And I had told them I was even paying cash. I suspect they got a call that was more miles and so more money. If they belong to the BBB, I'll be reporting them but I doubt they belong.

Got my truck stuck and needed to get out asap, they showed up quick and saved the day for me. Very helpful and prompt!

ATC provided EXCEPTIONAL service for me from the moment they answered the phone. The person answering the phone said I'm going to take of you and she exceeded my expectations. The young man that arrived to my house to tow my car was very courteous and kind, he even opened the door for me to get in and out of the tow truck. They towed my car with care. ATC Towing will be my first call when needed and making referrals. Thank you again and God bless you for being honest and fair.

Good people and my step father used them yesterday for his truck and we're the one's that referred ATC TOWING to him

One of your drivers at approximately 10:45 this morning carelessly cut me off then almost hit the car in front of me squeezing in from left lane to right lane to take a right turn near Chesterfield Gardens Apts on Rte 10. No turn signals. Unacceptable driving!!

Never had a tow from this company but if the way they drive is testimony to their work then I would not use them. I was behind one of their operators on 85 and 95 [this morning, 7:30-7:45sm]. They didn't use any turn signals to let others know their intentions and also when they merged in a lane they did it dangerously by not ensuring they have enough space to merge. They supposed to be there to clean up accidents not cause them.

They were very friendly and helpful on the phone. Answered all my questions. Sent a driver out to my location in a timely manner. The driver was friendly and professional. I would definitely use them again for any tow needs.

Will never use this shady company again. My daughters car was stolen. It was found at an apartment complex. The car was towed to this facility. We arrived to get some things out of the car. The car was jammed into the very back of the facility. Couldn’t even get into the trunk. We left the keys with them and waited for the car to be towed to another facility to be fixed. After more then a week, it still wasn’t moved. Our insurance company said they were told we did not leave the keys. First lie. Eventually, after several calls, they located the keys. A couple of days ago we received a letter from the state that ATC Towing has made a claim for my daughters car. They put this request in the day her car was towed to them. Seems shady, like they have a system in place to claim damaged cars. Maybe if a car was towed to them and abandoned, it would make sense. Certainly not in this case. This company was unhelpful to deal with. They also seem VERY shady. I’ve never written a complaint like this in my life. However, I believe it is important for potential customers to see exactly who they will be dealing with. Got a response back with several excuses. No response to why ATC Towing made a claim on my daughters car. How about an explanation to that?

Needed professional towing and received just that, helped me take my car home safely and with care, took care of me, 100% recommend the ATC towing family, will definitely be using there service again.

Needed an emergency tow at 6:30 this morning and ATC was a lifesaver! They answered the phone on the first ring and had Ricky to us in less than 30 minutes. Price was reasonable and I will definitely use them again if another unfortunate situation happens.

My sons car broke down recently and was left in a tow away zone. Henrico police were cool about it and left it alone for 3 days while I waited for my mechanics schedule to clear, well it didn’t and they got a call to have it towed. But they called me first. I called many places who could not accommodate me same day. I was given the name of ATC towing. The guy came out and was super professional, super fast, and polite, he beat me to the location by 10 minutes ?. Stood in the rain and loaded her up and had her home in no time. From my experience, I recommend this place for towing especially in a pinch. Price was fair, and right on point with and sometimes a little cheaper than all the other places. Thanks yall! You have a loyal customer now. ???

I have used them twice now. Very happy both time's. Prompt, efficient and professional. Any future tows will be done by them. 10 stars

My mailbox was damaged by their truck during a u-turn in the culdesac. Josh agreed to compensate me for the box if I couldn’t repair it. After a couple repair attempts, I contacted him to confirm it would need to be replaced. Even during a busy week, he kept in touch and gave me $ for the replacement as we agreed. I haven’t used their service before, but appreciate his handling of this issue.

Had to call them after hours and left a message twice. No one called back. Finally reached someone thru FB messenger the next day. I was really disappointed cuz never had a problem with them personally or thru my employment

I am really disappointed in ATC. We have always depended on them and my husband's business uses them. Well last night we needed them. We called and left a message twice and also filled out the form on their website. Never heard from them and we woke up and our vehicle isn't outside the shop. I sure hope it's still sitting where we had to leave it. I have never dealt with this from any towing company! I am in total shock!

ATC Towing was able to tow my truck from Riverdale, MD to Midlothian, VA at a price that beat 12 other transport companies. Not only were they less expensive, but they did it much faster. I would recommend them to anyone.

Insanely rude, got cussed out by the owner/manager because he has a god complex because they have a contract with the state police, who he offered to call on us because we were getting our own items out of the car while the owner was about to pay for the tow AND use them for another tow! I would NEVER recommend them to ANYONE, EVER. In fact, they should be reported to the BBB for being so rude and cussing us out because we asked what ever happened to customer service. According to the manager or whoever he was, if u don't own the car. You're not entitled to being treated like a human being. At least that's what he told us! Good luck if ATC EVER gets their hands on your vehicle!

Couldn't be more impressed. Fast, efficient, incredibly professional. Great equipment and took great care of our vehicle. If you have a choice use these guys.

Amazing service! They were here within 30 minutes of my husband calling. My son is obsessed with tow trucks and the driver was so nice to him and let him see inside. It totally made his day! Thank you ATC towing for your fantastic service ?

Being a plumbing contractor I can always use a dependable towing company. ATC has always been prompt dependable and great customer service. I have used Tommy multiple times and always had a great experience. ATC is the best bar none.

Had ATC tow my car a few days ago and I'm still happy about the service I received. Amazing phone person, the driver was polite and even gave suggestions on what could be wrong with the car (and he was right!) and took my car to the shop safe and sound. Couldn't ask for a better tow company.

I try not to leave negative reviews, but I couldn’t let this one slide. One of your drivers tailgated me from Hugenot Rd until Buford Rd/Stony Point crossroad before I pulled over for my safety. This isn’t the first time this has happened. Hopefully the behavior is corrected.