The guys here have been super helpful with everything! Definitely recommend coming in with your questions and riding needs, they’ll get you squared away in no time! ?
I was a first time customer, and Ethan helped me out. Gave me great recommendations within my budget, and was easy to talk to. Walked out with a new helmet along with gloves all ready for my MSF cource. I will definitely be back
I had ordered a helmet online, ended up not liking the color and asked to trade it towards a cheaper/different color option and it went very smoothly. I had left over funds for the exchange and they even helped me pick out gloves. 10/10 would recommend.
Brian helped me find a new helmet and it was a fantastic experience. He helped explain the safety classifications and how theyve changed since I got my last helmet 13 years ago. Tried on ever brand fitting my needs, changed cheek pads to find comfort, and got a great deal on my new Shoei. Really appreciate the initiative and effort he put forward to make this a great experience.
I worked with Ethan Owens and he provided incredible customer support. Real down to earth, asking about my needs, provided insight to the tech in the gear, and also installed my Cardo comm system I brought in free of charge. High praise to the service and recommend to anyone to stop by and check them out. Plenty of gear options to see.
Fantastic experience at Sprocketz! The staff is friendly and provides great customer service from start to finish. They took the time to answer all my questions and recommended excellent products that fit exactly what I needed.
I also really appreciate the time they took a few months ago helping me find the right motorcycle shoes—it meant a lot and showed their commitment to great customer service even beyond the initial visit.
Ethan, the sales associate, was especially helpful—very knowledgeable, experienced, and easy to talk to. You can tell he really knows his stuff and genuinely wants to help customers. He provided expert advice and made the entire experience enjoyable.
I also want to mention the manager, Brian, who was extremely professional, knowledgeable, and polite. Together, they made this a top-notch experience. I highly recommend this shop to anyone looking for quality service and expert advice.
Went there with our 3 kids and the semi red headed larger set guy with a buzz cut….THE most unwelcoming employee ever. If you don’t want kids at your store, don’t carry ANYTHING for kids. We went to get our kids an annual helmets for their four wheelers. This is the only place we go to, but not anymore. I’ll just measure them at home and order from an online store. We were followed from the time we got into the store, watched by this guy while we tried on helmets and I could feel the judgement. We have a son in the spectrum, he got excited about his helmet and was passionate about trying on all the red ones. The coldest stare from this dude the whole time….welp upfront at checkout our son was on a sticker that was getting ready to go on a dirt bike. Upfront n the checkout area mind you. Usually, you do this type of monotonous/tedious work is done in the back and not upfront where customers are going to be walking. We were met with “if he could get off of that, that would be great.” The tone and straight face said what I needed. We will never be back and why would you carry stuff for families if you can’t handle kids in the store. It’s a SIMPLE “checkout our kids catalog online”. My kids never knocked anything over, they didn’t mess anything up. My son stepped on stickers and the reply was the most demeaning tone. You picked the job buddy, if you hate it that much go get another….
Came in to adjust my Cardo Pro since my right speaker went out and Ethan fixed and readjusted the entire set in my helmet. Thank you bro!
It was a pleasure!
The guys are real down to earth and not salesmen, they are motorcycle lovers and know it’s an expensive hobby. they did a really great job of getting me set up at my price point. Cool guys who just love bikes and power sports. To the dude who helped me: Go get yourself that new MT!
Dalton was absolutely amazing. Helped me find my first ever helmet for riding. He was more concerned with my safety when it came to a helmet more than anything. He also installed my pack talk for me in the helmet. All the guys there were super nice and helpful. Truly recommend to shop here for anything motorcycle wise. They truly are the best my new store I will shop at!!!
Hands down the best place to get your gear and accessories! Ethan and Mike are so helpful and knowledgeable! We drive a distance passing other mediocre stores with limited options and lack luster customer service. We will continue to make the drive to Sprocketz because it is worth the experience every time! Ethan and Mike won’t disappoint with their assistance and knowledge! Ride safe all :)
I came in today just to figure out my helmet and glove sizes, and I made it clear from the start that I wasn’t planning to buy anything yet. The staff couldn’t have been more friendly and helpful. As a complete newbie, I had a lot of questions, and they patiently explained everything to me over the course of 10–15 minutes without ever showing the slightest bit of frustration.
Their genuine desire to help someone new to riding really stood out and has definitely solidified me as a loyal customer. I’ll be buying all my gear from here from now on. I ended up picking up some Alpinestars gloves, and they’re perfect — 5/5! Huge thanks to the team at Sprocketz.
The customer service I received was top notch. Dalton knew his stuff and pointed me in the right direction. From now on, I will make the drive from Virginia Beach to Richmond anytime I need something!
The staff was incredibly patient and helpful as I purchased my first set of riding gear. The store had a great product selection, and the service was A+
I've bought a couple helmets and some other gear from them in the last 6 months and the service has been outstanding. These guys ride motorcycles, know their gear, and understand how to treat customers. They interact with you as soon as you walk in the door and they always make it clear that they are there to help if needed. They ask what you ride, because they understand that you are the customer and helping you find the right gear is important. That's a welcome change to the local retailers. Keep up the great work!
The staff are always there to greet you! Super chill, accommodating, and knowledgeable. It's a down home kinda vibe! Whether you need parts or the latest gear to look awesome AND be safe of course, they have you covered. Ride safe fellas ?.
Ross and Brian made me feel so welcome. Help me pick out the right gear at the right time to be safe and have some fun in the sun gonna show much love to these guys for many years to come hopefully if I can stay alive, ha ha ha ha #RVA #Ride??Season #GeminiSeason#WeStepIn2025
I can't say enough good things about my experience with Sprockets! The employees are consistently helpful and accommodating, always going the extra mile to ensure I find what I need. If they don’t have an item in stock, they make it a priority to find a way to get it for me.
On top of that, their prices are both affordable and competitive, making it easy to shop without breaking the bank. I highly recommend Sprockets for anyone looking for great service and value!
I love this store for all my motorcycle needs. They have competitive pricing. The helmet I wanted was more expensive online than what they were offering and I got 15% off of that price. They had to order my helmet because they didn't have my size and had the choice to ship it to my house for free or to their store also for free. I chose the store because I also bought a Bluetooth speaker that goes in the helmet and they said I could bring the helmet back for them to put it in for me at no charge but I said no just ship it there and put it in for me and then I would just come and pick it up. All the employees there are super nice and helpful and very knowledgeable on all the products they sell. They have a huge selection of items to choose from and if they don't have it in store most likely they can get it. I love this store definitely not going anywhere else for my motorcycle needs
You’re better off buying it from Amazon. I just spent over $1200 yesterday around 4 PM , between jacket, gloves, back protector and a cheap helmet, which was a little tight.
Road home 4 miles to realize it’s hurting my head, went back the very next morning to exchange it for either a bigger one or a better one and was denied the exchange ” because you rode with it “
And I’m one of those guys that rather buy local and keep local business alive, but after this SPROCKETZ won’t be seeing any of my money anymore. Had I bought it from Amazon oh, I have to do it. Send it back and get whatever it would fit me better, no questions asked.
Don’t waste your time and money on this business, you better off buying from Amazon
Just bought my buddy and I helmets, Ross was super helpful, whatever he's being paid it's not enough. Incredible service, super awesome dude, extremely respectful, excellent experience.
I got a LS2 helmet from these awesome set of guys and ended up exchanging it for an AGV K3. They made the process super quick and easy. Morgan taught me some things about the different helmets and it was a cool time with some jokes.
First time buying a motorcycle and needed the gear to go along with it. Got everything at Sprocketz, everyone in the place is nice and very helpful! They answered all of my questions and were very welcoming for a new rider. Shoutout to Mike for walking me through everything and setting up my Cardo system!
Massive selection in all categories and incredibly knowledgeable staff. I want to take a moment to specifically recognize Caleb for his experience and patience with a new rider choosing a helmet. He is very informative and truly cares about customer safety, and is never pushy with sales. Highly, highly recommend this place for all your gear needs.
Want to buy a helmet? Talk to Mike. He has the knowledge and expertise you'll need. He was able to explain all the intricacies of each helmet. He demonstrated the differences and similarities. Wasn't bothered a bit by our extensive questions.
Got a new helmet decked out and set up for us in 10 minutes. Excellent service and rapport.
Go see Mike. You can thank us later.
I had previously written a not so favorable review of this spot. I did start that review with "I really would love to give this place a better score".
Well I am giving them another go because as also previously stated. They have a lot of great gear.
I have gone back in recently and received some really great help along with a couple of good product recommendations. For that reason I felt I should edit the first review.
Amazing first experience, brand new rider looking for advice and kaleb was more than happy to deliver. Super helpful super nice and i ended up buying the gloves he recommended, will be back for the helmet he recommended too. 11/10 superb service.
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