Gayton Automotive Service, LLC in
Richmond Heights (VA)

We are so grateful to have found Gayton Auto! We have been taking our cars there for years and have never felt like they were trying to add to our bill or do anything unnecessary. So I trust them when they say something needs to be done and their work has always been great. Highly recommend!

We’re long-term clients of Gayton Auto (15 years) and we’ve always been very satisfied with service. From the actual service to the customer service Suzie provides, everything is accurate and services needed are always clearly explained and costs are always reasonable.

Very good team of mechanics willing to accept a new customer with a Fiat 500 for a major maintenance procédure. Prompt and professionnel service with a clean waiting area and shop area. They will definitely be my 1st choice for service. I strongly recommend them.

Gayton Auto is excellent all around. Responsive, courteous, always quick to find and fix the problem. They are also incredibly honest and will always quote a fair price.

Gayton is one of the few shops that work on Smart card. They did a fantastic job on mine. In fact I am bringing my other smart card to them next week.

I had a great experience at Gayton Automotive Service when I came in for a state inspection. The staff was friendly, professional, and made the whole process quick and easy. They were respectful of my time and explained everything clearly. It’s refreshing to find an auto shop that provides such nice, honest service. I’ll definitely be coming back and would recommend them to anyone needing reliable automotive service.

I moved to another city but still drive 20 miles to use them for every car repair. Honest people and fair prices. Highly recommend them.

Outstanding team here! Always straight forward and when they repair it it’s done correctly. I’ve been a customer for over many, many years and I haven’t had to go back once! Kudos and keep up the great work!!

Gayton Auto is the best!! The fact that they truly care about their customers and try to accommodate every situation puts them high above the rest. It’s not just business, they treat you like family. I really appreciate all they’ve done for me and the increased knowledge I’ve gained.

I have used Gayton Automotive for over 10 years. As an older (dare I say elderly) woman, I trust them, rely on them, and know they will treat me fairly. Susie at the front desk, I feel is my friend. She let's me know when my car will be ready and always is friendly and smiling. I recommend them without hesitation. Please give them a call if you need a good group to care for your car. Carolyn Foster

I’ve been a customer of this auto shop for years, and they truly never disappoint. The service is always honest, fast, and reliable. They take the time to explain what’s going on with my car and never try to upsell anything I don’t need. The staff is friendly, professional, and always makes me feel taken care of. Every time I bring my car in, I know I’m in good hands. I highly recommend this place to anyone looking for trustworthy and high-quality auto service!

Gayton Automotive Services is the best. When I need an oil change or an inspection , I have no problem getting an appointment. I usually wait during the work and they are very timely in getting the job done. I have found their prices to be very fair.

Gayton Auto is always very responsive, friendly and professional with their service. Susie keeps you posted on the progression of your car and they are very reasonable with their fees. They are also honest and is always willing to do what is best for their customers. I strongly recommend them!

Recently joined the Gayton Auto family. My wife has been going for close to 20 years. They are some of the most reliable, honest, and trustworthy mechanics I’ve worked with. Would recommend them to anyone in the Richmond area.

Susie and the team over at gate auto are fantastic. My family has been using them for years and have never been disappointed. They will always shoot you straight and be 100% truthful and the pricing is very reasonable. I could not recommend them enough.

I was able to schedule an appointment in a timely manner. The office and service tech both listened to my concerns and worked to solve them. And, work I anticipated was reviewed and advised that it was not needed at this time. Needed services were performed quickly and professionally.

Our family's "go to" auto shop. Have taken cars here for the past few years for annual inspections. Appointments are done on time, they provide honest input, provide you with the knowledge you need to ensure your car is in good working order, while telling you what to watch out for, and as someone who drives older vehicles, I appreciate that.

Highly highly recommended! I’ve had my vehicle serviced by them twice and both times were incredibly professional, transparent, timely, and quality. No shady dealings or time wasting. Will definitely be taking my vehicle to them for anything in the future

I'm a long time customer of Gayton Auto, and have been very pleased with how their business is run. The phone is always answered quickly, and service appointments are easily made. I've never had a problem with their work or any charges. A well run operation.

Once again I am pleased by the quick service I received from Gayton Auto. It was an inspection but I didn't have to wait all day. Looking forward to having them do more work on my car in the future.

Oil change and tire rotation. Also another issue that hasn't been resolved yet because a part needs to be ordered. These folks are reliable, friendly and very reasonably priced. I have used them a lot and always brag on them to others lol! Means so much for an old single woman to have a good and trusted mechanic!

This was my first visit with Gayton Automotive. I was pleasantly surprised! Susie is at the front desk and was very helpful and runs a tight ship! She is very professional, great customer service and knows her stuff. The rest of the staff is very knowledgeable and they know their stuff as well. Good, honest people are hard to find these days. They have a new customer in me!!

I made an online appointment for a state safety inspection, oil change, and tire rotation utilizing their very easy to use website. I was warmly greeted while dropping my vehicle off, all service was completed in a timely manner at a reasonable price, and Gayton Automotive met my expectation for professionalism and service.

Gayton Automotive Service, provided exceptional service! The team was professional, knowledgeable, and went above and beyond to ensure my vehicle was running perfectly. They explained everything clearly, offered fair pricing, and completed the work quickly. I highly recommend them for anyone needing reliable automotive care. Thank you, Gayton Automotive, for a fantastic experience!

I have currently 4 vehicles and have had many others in the past. I’ve taken all of the vehicles that I needed service done on for over 7+ years now and have always had great experiences with the business. Susie (front desk/phones) is great at getting in touch with you, relaying info and communicating about whether the vehicle is done or needs something else done. I will continue to work with this company for any vehicle problems I have! Excellent Service! Highly recommend!! 5 ⭐️ ⭐️⭐️⭐️⭐️

Great job on my auto repair. Suzie had the mechanic look at the car and give me an idea of the problem and cost. They were nice and worked on it the same day even though they were swamped with repairs for the day. I highly recommend Gayton Automotive Service for your auto repairs.

There was only one problem i had, and it wasn't really a problem. The overnight drop off box at the front door is for a different business, and i never found the right way to do it (the website didn't offer instructions either), but they were very kind about it all and even helped me get my car back on the road within a few days despite my showing up a week before my appointment. I've had no issues with my car since then too! Both the price and the service are great, so I'll definitely be recommending this place to my friends, and to you, internet traveler. It's absolutely worth a try if you're looking for a new shop to rely on. That can be tricky sometimes, but this seems like a pretty safe bet. Based on my experience, if they can help you, they will, and they won't dump a ton of extra charges on you either.