This rating is based on customer reviews, inventory size, pricing, and service quality
In Richmond Heights, VA, Midway Towing and Recovery trends highly positive: 94/100. Customers highlight professional, careful handling (even classics), quick arrivals with short waits, fair pricing, and courteous help retrieving belongings and navigating insurance; clear guidance on process and shop options; many praise Rick by name, and reports include zero damage. One isolated complaint cites poor customer service, but most describe honest, friendly staff. Little to no data on inventory variety, yard organization, or ease of finding parts.
What clients say about Midway Towing and Recovery in Richmond Heights (VA)
Rick really saved my butt here. I’ve got a Japanese classic car and he handled it with such care and precision. If you need your vehicle handled with care then look no further.
I was in a accident on Labor day and Rick was called to pick up my car. I went to gather items out of my car because it was totaled. I ended up finding my sister's debit card and $100 that fell out of her purse during the accident. Rick was very helpful, nice and honest! Felt like I was talking to a friend I've been knowing for years!
Rick Is The Ruler! I had to have my car towed due to an incident and Midway Towing was called. Rick Is a very kind, patient and understanding person. He explained the Towing procedures, what type of tow truck I needed( flatbed or regular) how the insurance companies work, his days and hours and a call back if need within 5 minutes.Rick also gave me a list of reputable Body Repair Shops and gave his approval of them being great at their craft. I would like to have given Rick 10 Stars due to the fact that excellent customer service is hard to come by now. Call Midway Towing, you cannot go wrong!!
I was broken down on the road with a utility trailer. The driver showed up earlier than estimated and had me loaded up and in my driveway before any of the other companies I had called could even get there.
The price charged was less than other companies I had contacted and there was zero damage to my vehicle or trailer.
I will definitely use these towing services in the future.
I would highly recommend Rick at Midway towing. I run a small plumbing company and our work truck broke down on I-95. He was very professional and showed up when he said he would. Prices are very reasonable and I wouldn't hesitate to use him again if needed. Thanks Rick for your help!
My car was in an accident and was a total lost. I was able to take all personal belonging out of the car. Rick was very nice about meeting with me not one but twice to help me removed all my belongings.
Rich (the owner) was kind, personable and also very knowledgeable about dealing with insurance company and was helping me saving my insurance deductible.
I highly recommend anyone to use his service. You’ll be glad you did.
Rick (owner) was awesome. I called to check and see if they had towed my car, turns out some teens stolen it. He called several times to check in me and when they found my car he was easy to work with to get my personal items out of the car.
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