This rating is based on customer reviews, inventory size, pricing, and service quality
DMT AUTOS LLC in East Syracuse, NY shows mostly positive but inconsistent feedback. Many praise fast service, fair pricing, and polite, honest staff, with several quick, successful fixes. A notable minority report poor bodywork (peeling paint, dents), shifting terms after return visits, and rude or aggressive communication, with some disputes left unresolved. Little to no detail on inventory variety, yard organization, or parts-finding. Overall: 83/100. Strengths: speed and affordability; Weak spots: quality control and consistency in customer service—confirm scope, timelines, and any warranty up front.
What clients say about DMT AUTOS LLC in East Syracuse (NY)
I am very disappointed and dissatisfied with the service, we had first thought our car was repaired excellent but after 2weeks to a month the paint was peeling and we noticed dents were it was supposed to be repaired. " My husband called several times to get this resolved. DMT left us no other choice but file with small claims court. They favored on my husband be half." As of this day DMT does not want to honor the courts judgement. So the professionalism is well below professional standards. Now we must go to the next step, please take note customer service and service is awful.
**NOTE THE PAGE IS FULL OF FAKE REVIEWS. lOOK AT ALL OF THEM CAREFULLY. YOU WILL BE ABLE TO TELL!
My experience with this business was extremely disappointing. When I raised concerns about the work done on my vehicle, the responses I received—both by text and phone—came across as aggressive and dismissive. At no point did I feel that my satisfaction as a customer was valued.
I even tried to offer a reasonable compromise by offering to pay half on the remaining balance and handle the unresolved issues elsewhere. Instead of working toward a solution, I began receiving calls from different numbers almost daily for several weeks, which made me very uncomfortable. When I eventually answered, I was told that if I brought the car back, the issues we discussed would be taken care of.
However, after returning with my vehicle, I was asked to pay the full remaining balance, and no correction to the repair was made. This directly contradicted what I had been told earlier and completely broke my trust.
I originally brought my car in for body work, but the results were far below any reasonable expectation. The workmanship was poor and did not reflect the condition of my vehicle prior to the service.
Overall, the experience felt unprofessional, inconsistent, and unreliable. I do not recommend this business.
Rip offs totally rude and disrespect my nephew bought a car from this place and got laughed at when approached about the issues of the vehicle after his purchase and they denied him of any help they sent rude and unprofessional messages to his family as well…professionally and personally the worse people to deal with
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