This rating is based on customer reviews, inventory size, pricing, and service quality
Carmen's Automotive in East Syracuse, NY earns 97/100: reviews are overwhelmingly positive, citing fast, professional service, honest diagnostics, accurate quotes, and friendly, above-and-beyond care. Many note quick turnarounds and a clean, organized shop; routine maintenance and emergencies are handled reliably. Pricing is generally fair, though a few felt repairs were pricey. Limited feedback on parts inventory or yard setup—one note about late‑model Chevy sales—so ease of finding parts is unclear. Overall, a trusted local shop with minor price concerns.
Number one rated repair shop in the area. One does not get fleet contracts with State Police and City of Syracuse vehicles if they suck. There is the only qualifier that matters. Always on time and exact invoice cost as quoted. Class always shows.
Fantastic service! Had an incident with a tire on I81 and was able to get to this garage. They had it fixed and sent me on my way in 15 minutes! Highly recommend!
If you're looking for a shop that knows what they're doing but doesn't take advantage of you then Carmens is the shop for you. This place is a mom and pop type shop that always treats the customer great. It's a small business, it's local, and best of all the owner is very active in the business. I won't send my three vehicles anywhere else.
These folks are honest and fast. Tim, Jim, Joe, Carmen, all do a fantastic job. They have worked on several of my cars over the years including my classics, They have performed all kinds of services, top to bottom, bumper to bumper. They have done deep diagnostics and solved a problem and caught them before they became a serious issue. Always successful. Done with a smile, sometimes a story, sometimes a cautionary tale. Erica always has a friendly smile when she greets you. She even sounds like she's smiling on the phone.
Honest and Knowledgeable mechanic went through my inspection for my car, and although it wasn't the outcome that I preferred, I certainly respect his honest opinion, and that means a lot,it's hard to find that these days, & for that I Thank You, I would recommend this place to another.
I went to this auto shop for an insurance photo inspection. The gentleman who helped me was very professional and friendly. This shop is immaculate inside! They also sell late model used Chevys. I would highly recommend doing business at this auto shop.
My wife was driving home to Rochester from Brooklyn, alone, when something flew out of the bed of a rickety old pickup and shattered her windshield that left it undriveable....not only did Carmen fix the car to be picked up the next day, but he stayed past closing time to wait on the tow truck to bring my wife and her car. He helped her unload a car full of boxes (moving mother-in-law up to Rochester), waited at the shop with her until I drove the hour and a half to pick her up, and then helped us load the boxes up into my truck!!!! Above and beyond with his kindness and service!!!! Thank you Carmen!!!!
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