Every time I’ve been to this location of Monro I’ve always had great service. This time around was no different, They got me in fairly quickly and didn’t have to schedule a week out To get my truck looked at. I am moving out of state and I had a break pulsation so I wanted them to do an inspection on my truck before I left to see if it needed any work and I’m glad I did. Turns out that my clutch for the cooling fan for the motor went bad recently and I wasn’t aware because I don’t drive the truck very far. That would’ve sucked if I drove 1500 miles away and somewhere in between my motor overheated and got damaged. I had them fix it up and now it’s working no problem!
I would recommend!
Took my granddaughters car for an alignment, was told CV and bearings needed to be replaced. You had the car 2 full days, gave me back the car without replacing the bearings making it unsafe to drive. Charged over $1,000. When I asked if it was safe for my granddaughter to drive they said yes. Luckily I drove the car and the bearing noise was bad. Brought it to another repair shop and was told it was not safe. She could have gotten in an accident if I didn't get it fixed properly. Your shop is incomplete but much worse dangerous. Hopefully you will close it.
i has a slow leak in the passenger front tire. I had zero wait time, it was fixed in less than an hr snd i was inly charged $20. I will definitely be back in the future. Good people!
Great service. Made my appointment over the phone and the manager was very friendly. They got my car right in, on time. Service was wonderful and I will continue to use this location.
I have taken my vehicles to this shop 10+ times and really like working with Michael. After my last experience, I will never go back.
I needed brakes for 1 vehicle and was told that the black Friday brake deal was "$200-$250 per axle." When I showed up to pick it up, I was charged $1,100. I refused to pay that amount, so the manager "was able to get it down to $650 + tax."
I gave up and paid......Then looked at the receipt and was charged $780 + tax. There was a 'total job discount' of $650 off applied to the 'original' bill.
I stopped back down to inquire, and the person remembered the original quote and agreed that I was wronged.
I attempted to speak with the district manager about this deceitful, illegal practice of charging a card more than the price, but was not successful. The DM spoke with the manager and didn't see a need to speak with me.
The original bill of $1,100 - a $650 discount comes to $450. I was charged $780. There is literally no other way to explain it. The MANAGER OF THE STORE took my original bill of $1,100 (which shouldn't have been more than $500), and INCREASED IT to $1,430, THEN applied a $650 discount.
DO NOT TRUST THIS BUSINESS!!!!!
Wow! Amazing level of service at this location. I simply needed my tires rotated, and air added. Unlike most Syracuse locations, I didn't need to wait 1+ hours before the considered looking at my car. I received excellent attention, and my tires were rotated--just what I requested. The only issue I saw was the lobby clock needing a new battery.
I stopped at Monroe in Fairmount because I had a flat tire on. my brand new car. I left my car and unfortunately the tire was ruined.
Scott called around and got me a brand new matching tire. I had my car back the next day all fixed.
We had a terrible experience switching over our son’s winter tires at Monro in Fairmount. They ended up disposing a perfectly good snow tire and would not admit the error. They ordered the wrong tire and then claimed that we ordered the wrong size. Long story short, after 3 appointments we still do not have four snow tires and they recommend we buy yet another one from them. I can’t convey how frustrating it was dealing with them. I’m almost in tears thinking about how awful the experience was. Avoid this place! They work on commission and do not care about the quality of their work.
Everyone is great! They work quickly and efficiently. They definitely know what they're doing. I've been bringing my cars to them for 33 years! Even though the staff has changed throughout the years they have always been helpful and the service is excellent.
Dropped off and got call as said we would. In and out to complete transaction and everything done as stated. Great establishment and reliable work done! Will use again!
Recently got over 1500$ worth of service here and needed follow up. Called a week in advance and made an appointment for oil change and to look at the tires they installed- turns out whoever I spoke to on the phone didn’t actually make an appointment so I waited a week and half when I could of found another place to go. I liked the location in Liverpool but this fairmount location disappointed today.
This place is great! I walked in for an oil change with a coupon from a competitor and they took care of me. When I asked questions about snow tires (new vehicle, snow expected in a few days) they gave me advice and great deals on tires. They noticed that the brakes were soft and offered a free brake inspection! High class act here
If I could give this place 0 stars, I absolutely would. Today I scheduled a state inspection for my car because this was my last resort. I booked the appointment online, and it clearly said they had availability for today. So, I showed up on time.
One of the garage doors was open, so I assumed they were open for business. But when I got to the main entrance, the door was locked—even though the sign said they were open today. I decided to wait, thinking maybe they were just running behind. I waited for over 30 minutes, and still, nobody showed up.
What made it even stranger was that there were cars in the lot, so it looked like people should’ve been working. I even walked into the open garage and called out “hello” three times—no response, no employees, nothing. Completely unprofessional.
No previous experience with this garage. Cold call. Treated me as of I was a 10 year customer. Professional, thorough and timely. In and out with a smile. Awesome experience. Work that was done was tight with no issues. Definitely will knock on their door again as needed.
AMAZING experience! I had a nail in my tire and after going to two other places which were no help and said I'3dneed a new tire, this place took my car in right away. They were able to salvage the tire and plug the hole with no problem whatsoever. I am very happy with their service and the workers were so sweet! Definitely recommend
Mike, the assistant manager at Monro Muffler on W Genesse in Syracuse (across from Fairmount Fair) is courteous, honest professional and prompt! He has, on several occasions, “squeezed me in “ whether it was for a last minute oil change , TJ change a headlight or check my tire pressure. I highly recommend this Sevuce Center if you need fast, friendly and affordable care/service for your vehicle.
David , Camillus NY
Friendly and professional. I’ve been going to this Monro location for about 25 years now and happy they’ve always been honest and telling me what I need to have done versus what I should consider having done the next time. Thanks for a great experience! -Josh K.
Excellent quality of service. Scott, Mike and the rest of the team has helped most of my family members and myself each & every time we pay them a visit! Thank you again for ALL your efforts!✌️👍
Said my car would be safe to drive to Rochester after fixing it and then when I go to pick it up say that it still isn’t fixed and they could not even properly diagnose it until after they did what they did to it (which was never communicated to me as I was told it would be good to go) and wanted me to bring it back to get the struts changed. I was obviously upset so they were going to try and refund me but never did and they kept sounding annoyed when I called about it even though I was told both times I called someone would reach out to me about it and never did. I go somewhere else to get struts put in and turns out that was not even what needed to be fixed so they would have been wasting my time and money even further because it was actually the lower control arm (which was never brought up by them). Never coming here again this shop is a joke.
It was Sunday at 3:00 PM, when I called the store. I spoke with manager Mike. I explained I just drove my son's car, as he wanted me to check it out and it was shaking violently. Mike said come in and the car would be seen the following morning. Mike could not be any nicer and took my concern seriously. My son needed to return to college the next day or as soon as possible. Mike simply went beyond my expectations. I met with Scott co-manager the following day. He too treated me exactly as Mike did. It was a complicated issue but they found the problem and fixed it at a price that shocked me. We always worry about going to an unfamiliar place for car issues. Mike and Scott both showed who they are, caring, sincere and going beyond your expectations. Who does that in this world anymore?
Jim Clark
Exceptional service and a great manager running the operations down there. Quick, professional, and thorough. My biggest appreciation was the honesty about how long things would take and whether or not he could get it done that day. Hard to find in this day and age. Will certainly be a returning customer. Thank you!
These guys are the most honest and friendly people out there!!! Go to them before anybody else. I’ve had charges taken off of my services multiple times and paid less than I originally thought I would. The site manage is such a nice guy. You’ll want to go here.
Website
