O'Reilly Auto Parts in
East Syracuse (NY)

The service was great,had the part I needed for a 72 Chevelle in stock and got back on the road quick 👍

It was a good experience. Nice staff. Very helpful.

I’ve been to this store several times and only had positive experiences. Today I came in to get parts for a brake and rotor replacement, and to no surprise the staff was incredibly helpful, Leroy knew exactly what he was talking about and gave excellent advice. Cheers to you man

I want to tell everyone I was in a bind last night and walked into this store last night it was so clean the guys was so helpful and concerned very polite got what a needed at a great price I will be back you guys rock keep up the good work

I had gone into the store to purchase a fuel pump. In talking with Joe, I made it clear to him I was looking for a Acdelco fuel pump, the pump itself. He brings up in their system a Acdelco part that states "fuel pump". In looking at the computer I told him I don't see the pump here. He tells me it may just not be in the picture but their computer states "fuel pump". I asked him if he had a number to call and get more information, no he said. Asked me if I wanted it ordered. I told him only if it came with a fuel pump, otherwise not. I went to the store to get the part when it came in. The first thing I did was open the box, took out the part, no fuel pump. I said to Joe, "where is the fuel pump, there is no pump here". That was the point in ordering this, you told me the fuel pump goes with it. He goes back into their system, says to me the system says "fuel pump, maybe it is not right in the computer or it is missing from the assembly". I responded back to him, there is no fuel pump here. I see that he says. When I returned the part, they refused to refund the shipping charge. Although their sales person screwed up and assured me the pump came with the part, the purpose for this, they said they could not refund the shipping charge. The sales person assured otherwise and based on the knowledge you would think their employees have, they ordered the part. Yet, they don't have the integrity and character to make this right and refund the shipping charge. Instead of acknowledging and owning their mistake, and making the customer whole, this is the way the Solvay location choses to operate. You don't do this with any customer, much less military.

Best service and often the best price. Military discount for Veterans. Staff is helpful and generally knowledgeable. Distribution hub is located on Erie Blvd East which means most parts available the same day if not currently in stock. Rarely bother checking with comps anymore.

Had a great experience there. Spoke with Mike, and he was very friendly. Great customer service, and they had the part in stock that no one else did.

Sent my daughter down with part numbers for parts for her car. The staff is always awesome down there.

Had a part for my truck that no one else offered.friendly staff.

Auto parts store. Went in was able to quickly find the part I needed. Staff was helpful and friendly. Short wait to be checked out.

Great for hard to find and unusual parts. Friendly service too.

This is definitely my Go To Pit Crew🙏🏻❣️

As a woman, I always have a lot of anxiety going into any auto place because of how poorly I've been treated in the past but I can gladly say that wasn't the case this time. The three men working were kind, knowledgable, and had really good recommendations for what I would need to change my car battery. I only had a picture of my old battery because I was unable to drive by car there, so I think that says a lot about how good they are considering they only had a picture to base their recommendations off of.

Any time I have gone into this store, the staff has been very friendly and helpful.

Great visit Cheyenne was amazing fast service; she put in my bulb headlights added on a few other products I needed she made my day. I

this was my second time to thIs store they remembered me because of an unusual situation with a radiator last time I tried to purchase from them months ago. they gave me a nice discount for visiting a second time and helped me find what I was looking for an inverter I need it for a long trip I was taking. Great customer service and I really like O’Reillys because of this particular store good job guys

Employees always go above and beyond what is expected of them to help you. Friendly on the phone and in person, they know what there talking about thank God because if you're anything like me you get stressed out and need all the help you can get when fixing your car.

Can find what I need here and prices are no more expensive than other auto parts stores. Kinda wished they had auto service center. At least at this location could support one by what was here previously

My first time at O'Reilly's seemed like real nice and knowledgeable people there and they had the parts I needed when others didn't highly recommend them

Nicest parts store, truly helpful counter staff, they have everything and prices are great! My go to for now on, shop local and buy local

Excellent first time experience with O'Reilly Auto Parts! Began with a phone call to ask about parts and availability. All of my questions were answered and I was told about in-store rebates that were relevant to my intended purchases. I arrived to a clean store and was greeted upon entering. My parts had already been collected and were waiting for me. Wow that was nice! I had pleasant interactions with all of the staff I met. And Matt, the manager, was personable and more than willing to answer questions, offer insight and otherwise share his knowledge and experience with auto issues. I will be visiting this O'Reilly Auto Parts store again and look forward it! Thanks everybody 👍

Prices are different at the store than on website.and thats after you input "pick up in store".and when there different there always higher than shown..either website has problems or tricky..either way check if its the same before you pay

Didn't buy anything but helped out greatly. Very nice service. :)

I recently purchased a battery here--which they installed for me. The young fellow that installed it was very courteous, friendly, and professional. Top-notch place all around!

The store was a bit of a drive but worth the extra travel time. The staff was friendly and helpful. They happened to have a sale on the brake parts I needed (I saved $50) but even their regular prices were competitive. And they had all the parts in stock (which 3 other didn't) so I did didn't have to travel to several stores or wait for a transfer.

Has had every hard to find part I've needed, with really good prices.

Seemed good, but could go without being attacked bye customer service.only bought brake fluid fair price