This rating is based on customer reviews, inventory size, pricing, and service quality
Overall, Keystone Automotive - Syracuse in East Syracuse, NY scores 56/100 with mixed, slightly negative momentum. Strengths: several customers praise helpful staff (including Roger), good pricing, and a solid parts selection. Weak points recur: inconsistent customer service, long waits on the phone and in person, wrong/misrepresented parts, and slow or missing core refunds; one user also flagged posted hours not matching closing time and a delivery driver’s poor attitude. Little is said about yard organization or part-finding ease, so that remains unclear. Net: a useful resource but inconsistent experience.
Address:
1810 Lemoyne Ave Unit 7, Syracuse, NY, United States
Always been happy with their service; however I'm here at 4:32 pm to return a core part and their website & voicemail both say they are open until 5 pm! I'm 35 minutes away and am a bit frustrated.
Been buying here 25 years they are NO GOOD anymore,they bring a new meaning to junk yard,sold me 2 defective Chev rims 188.00 will not return check ,they said check in mail 3 times,these place should be avoided
Still no 48.00 core refund after a week. Called twice and one person has no answer and the other person won't get back to me.<br><br>It's pathetic really. Looking at reviews online shows this company all over the world is pretty crummy.<br><br>Won't use them again
one of their driver has a really poor attitude. everything about him sucks!!! I didn't have exact change and wanted my change next time he was here.. he thought he was getting a tip umm no you get paid to deliver anyways. so he comes back with my change(literary) threw the change on the counter. never again!!
across from Dinosaur BBQ, 238 West Genesee Street Parking lot on, W Willow St, Syracuse, NYAuto repair shop
Website
