This rating is based on customer reviews, inventory size, pricing, and service quality
Overall, Keystone Automotive - Syracuse in East Syracuse, NY scores 56/100 with mixed, slightly negative momentum. Strengths: several customers praise helpful staff (including Roger), good pricing, and a solid parts selection. Weak points recur: inconsistent customer service, long waits on the phone and in person, wrong/misrepresented parts, and slow or missing core refunds; one user also flagged posted hours not matching closing time and a delivery driver’s poor attitude. Little is said about yard organization or part-finding ease, so that remains unclear. Net: a useful resource but inconsistent experience.
Address:
1810 Lemoyne Ave Unit 7, Syracuse, NY, United States
Always been happy with their service; however I'm here at 4:32 pm to return a core part and their website & voicemail both say they are open until 5 pm! I'm 35 minutes away and am a bit frustrated.
Been buying here 25 years they are NO GOOD anymore,they bring a new meaning to junk yard,sold me 2 defective Chev rims 188.00 will not return check ,they said check in mail 3 times,these place should be avoided
Still no 48.00 core refund after a week. Called twice and one person has no answer and the other person won't get back to me.<br><br>It's pathetic really. Looking at reviews online shows this company all over the world is pretty crummy.<br><br>Won't use them again
one of their driver has a really poor attitude. everything about him sucks!!! I didn't have exact change and wanted my change next time he was here.. he thought he was getting a tip umm no you get paid to deliver anyways. so he comes back with my change(literary) threw the change on the counter. never again!!
220 E 2nd St, East Syracuse, NYAuto parts manufacturer
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