U-Pull U-Save Auto Parts Inc JunkYard in East Syracuse (NY)

Don't waste you time. lazy and unprofessional staff. Woman in check out seemed to be sick and wasn't wearing a mask. Instead doing her job, she was talking to another staff. She doesn't know how to work with customers. It looks like a cashier's job is too difficult for her. Also I was told on a phone that a vehicle that I needed was in yard, row 65, I spent 2 hours driving to find out that row 65 is empty.

Beware! Check your receipt before leaving cashier, they like to add unwanted charges to your bill. Some unwanted or illegal charges are ; warranty charges, enviro charges. They are not the most honest business nor are they the cheapest.

Overall this place is just okay. Good selection of vehicles that are nicely spaced out. Everything is a set price even if the condition of the part is not so great.

Great place for second hand parts a lot of variety parts all over the place on the ground could be cleaned up a little better

I've been there twice. Both times I found exactly what I needed, and at a great price. There was a hitch - described below - BUT the owner contacted me within a couple hours of my previous 2 star review and is correcting the problem - so now it's the five stars based on my top paragraph and clear concern for the customer's experience - all of it. Here's my original complaint as well as the owner's reply. I've since contacted the owner with the requested information. Both times I had to argue and argue and argue to get in because the dude at the front door was sure - absolutely sure - argumentatively sure - that they didn't have the parts. Can't they just say "OK. Take your chances for our entrance fee"??? More detail: First time I was looking for a spare rim for my 18 year old pickup truck. Found a GREAT rim with a great tire at a great price. After hearing time and time again that they didn't have a perfect match - when I only needed it to fit and have the correct diameter - spare tire!!!!! Second time I needed a pair of electrical connectors off the oxygen sensor converter so that my replacement wouldn't require me to cut the wires on my car. He argued that all catalytic converters had been removed. True enough. BUT in almost all cases, the wire was cut at the sensor on the catalytic converter, leaving the connectors easier to pull. SO WHY NOT JUST LET ME IN FOR A FEE??????

Great place eall your car needs

Can't vouch for the yard or parts but they certainly don't get back to you by phone or email when requested. 3 times in the past year and a half I've called and filled out on line forms and NEVER received a response. If customer service is that poor, I'm not sure I'd trust how the rest of the business is run.

been going here for years. no complaints.

Just remember you can't bring in jacks to lift any cars. You just have to go look to see what parts are still usable. Quick and friendly service. You may or may not find what your looking for as they don't really conduct inventory on vehicle parts, you just have to go look for yourself if you really need some used parts at decent prices..

Front staff is polite and helpful. Always have a great selection of vehicles, and always getting more. Well ran salvage yard, prices are beyond reasonable. Unlike many other yard in cny u-pull keeps a good inventory of light trucks and some medium duty truck which other yards seem to shy away from. Well worth the drive.

Gave me the run around for days and never even ended up picking my car up , poor customer service. The guy Travis on the phone is a weirdo and very unhelpful. Do not recommend

Amazing place, staff were nice and found what I needed

Fenix auto parts has bought this place out. There are no Chevy vans left they been crushing all the cars there. Doesn't make much sense when people need the parts there crushing. I'm gonna miss this place.

Waste of my time. On the phone they promised the make and model was there and good. I show up in person and they charge $2 for an entry fee and can't promise the wheels are on it. Indeed, the wheels were missing. I'm not happy and left. The condition of the wrecked car was poor. Everything was picked off of it .. it was a simple Nissan

Half of the time the colors are wrong and I was not allowed in because I had a jack stand with me. Sorry not getting under a car without a jack stand thats only being held up by round rims not attached to the car.

Honestly I won hundred percent agree this is a great pick and pull place! Honestly I would never go to any other pick and pull the website is amazing and I get text messages when vehicles that I’m looking for come in! The people that work here are really really really nice and helpful if you ask them or Pardeza look it up and give you a sheet with a part on it! Very well laid out and have a lot variety of vehicles. They have wheelbarrels that you can take in with you to take stuff out. I don’t know if I’ve ever come back without a part that I was looking for and also it’s a great location! And I would say all the parts are super reasonably price because my brother and I went there and got two bucket seats for our minivan and they were only $15 apiece!

Always has the parts I need

Great customer service. Friendly staff. Always willing to try to help you find the parts you need. They also are great at answering phone calls in a timely manner.

Awesome yard, found everything I needed. Can’t wait to come back!

Decent junkyard. Always have a pleasant time with the person at check-in. No power-tool rule is obnoxious when you need something that would be easier to get with a good old 20v, but it is understandable. They need to put in stone so bad. Rain water sits in puddles which is unavoidable, so bring boots! Selection is always pretty good and prices are unbeatable. Sold my junk truck to them in 2015 and gave me a decent price and picked it up locally as well.

Yes in deed pick and pull, well it's dirty it's big and you must add messy. All that being said if you don't mind the description i just stated above. And you don't mind getting a little dirty it is about far one of the best places to go to save money on car repairs. They have it all and they are up with the times, you check in at the front counter you pay a modest fee of $2.00 bucks. Inform them of what your looking for, they will mark all the areas you can find your items and give you a lists of where to go. They will also let you use a wheel barrel if needed. That place is now on organizational lock down and they have a magic key to help you find what you want.

Never has seen so many shells in a salvage yard. Can’t even recognize model on most as so many parts picked out. I think primary source of income is gate charge.

The con is always on here, from deceptive descriptions and pricing to outright charging more then the current price sheet, which is illegal in NY but the DA isn't going to do anything about that, us loosers who go to these places are not going to vote for them and the owner of the yard knows that. He is free and clear to hustle without fear. Part of the problem is you don't find out you're going to get conned untill you get to the counter. You already spent a bunch of your time pulling the part, you want it or not? There are other yards , this one should be your last resort.

Scammed me real ish. Don’t buy off them

Danny is probably the most honest man and fair on all prices. Maybe not so much on tires but, try getting stuff cheaper?... good luck with that! I've known Dan and Billy a long time and would trust their word on anything . Great service and blue collar prices, that's for me!!!

It's a great place to find used parts but you'll want to keep checking the website to see when the car show up because the longer they sit there the more stuff that's going to be gone when you go to look at it. They have an inventory list of the vehicles some with pictures and also the date that they received the car which is very helpful.

This place is fine. It gets the job done, but the staff is not very friendly. I was also not allowed in without showing ID (and I'm well into my twenties). I got the impression that they didn't really want me here. Maybe just my impression, but I felt very unwelcome.