Dependable Disposal in
East Syracuse (NY)

The customer service is outstanding, every time I need to call them, friendly and efficient. Disappointed the garbage pick up morning changed in our area or otherwise we would have kept the account open. But if I ever need this service again, Dependable Disposal will be the one I call.

The company name is hilariously ironic, as they are anything but "dependable". Over the past few months, since my town has switched over to this company for reason, I've witnessed later and later pick up times. That's fine, whatever. It kinda sucks watching your garbage sit there all day getting ripped into by critters, when I had to stress about getting it out there the night before (but not before 8pm or we get a fine from the town lol), but again, whatever. What really gets under my skin is that they find it ok to just not pick up the garbage without any warning. This has happened at least a handful of times since my town has started using this company. I called and asked for a second can to remedy the excessive garbage building up in between "pickups", after a couple days they called back to let me know it would be almost $300 to service another can for the year plus $30/month for the can! I have one of my own that I purchased when I moved into this neighborhood that is the same size and the claw on the trucks can pick it up just fine, but they don't because they are a rip off. Do better "dependable" disposable, and come get my garbage! It's still at the end of my driveway waiting for you from Wednesday. Update: I don't know how you got my number to have a marketing director call and harass me to take down my review, but this is unacceptable business practice. To acknowledge your response, my TOWN signed up for your service, not me. Therefore I did not receive any warning about your erratic pickup times. Nor do I have a choice to switch to a different company since we're all paid up with you, till next year at least. Furthermore, I understand delays due to "inclement weather", but not picking up garbage for weeks had been happening since the town contracted you back in the spring. I've literally had to pack up my garbage in my car almost every week (including recycles because you only pick that up every two weeks if we're lucky) and bring it to my friend's dumpster. As for your prices, I hope I was quoted wrong, not that I'm giving you a cent more, but for everyone else's sake, I hope the woman who quoted me was incorrect. I'm not taking my post down, and I refuse to be treated this way. Your company is a running joke on my street. Next stop is the BBB even though your not accredited with them. Good luck and happy holidays!

We’ve used this garbage disposal service for 5 years and have had nothing but positive experiences. They are dependable, timely, and provide great customer service. They always make a point to let us know in advance if holiday schedules will cause any service delays, which we really appreciate. It’s clear they care about their customers, and I would gladly recommend them.

Dependable Disposal has been nothing short of their name. Since adding their service 3 years ago, there hasn't been a single miss in service which is wild. Emails from customer service clearly define holiday schedules and changes. In a industry that is highly overlooked, these guys are the quiet heros who make our lives that much easier.

I was having the worst luck with Garbage service in my area years ago. One company would skip AT LEAST every other pick up, another tripled their cost in a few months because they were "bought out". Dependable had just come to our area and I decided to try them out. I have since recommended them to numerous friends, family and even boss switched companies. Their pricing is reasonable, their customer service is stellar and they are very responsive to any questions as well as notifications for delayed pick up. Highly recommend. By far the BEST service we have found. Have been with them 5 years now. Thank you!

I have been with a dependable disposal for five years! I used a couple of other services before signing on with them. They are absolutely wonderful! They are quick, they bring my bins back to the garage and leave them nice and lined up. They are always friendly and say hello if my children or I happen to be outside. They never miss a day. They are a great solid company!

Always quick in response to our questions. Service is efficient and timely. Reasonable cost compared to other services we checked out.

I've had Dependable Disposal for years and they have always been reliable. When I wanted to get rid of my couch I called and we scheduled the pick up with my next garbage pick up and it was easy to pay over the phone. It was easy!

When it comes to reliable, responsible, and professional waste management, Dependable Disposal truly lives up to its name. We have used their service for the last few years have been extremely pleased. On the rare occasion when we have had to reach out for large item pick ups or forgetting to put out the bins they have been beyond helpful. And when it comes to great customer service, Chelsea sets the bar. She understands that every interaction is a chance to make someone’s day better not just to solve a problem, but to create a positive experience. Chelsea goes above and beyond to ensure every customer feels valued and heard. We couldn’t be happier. Thanks Dependable Disposal!!

Easy to work with. Always pick up on time. Affordable!! 😀. It’s been FIVE years already and I’ve had ZERO issues.

I very rarely post public reviews, but felt the need to share. When most people hire a trash company, they only focus on the cost. Thats what I did then I hired Dependable Disposal, they offered a low rate, so I hired them. Since then I have been also blown away by their drivers customer service. Both my drivers recycling and trash, wave and say hi when I get service. They have always done been great, but today I was blown away. I live on Onondaga Hill and it gets really windy up here. This morning I looked outside and my recycling bin top was open and it looked empty so I thought wow driver got here early today. A bit later I hear a truck. The recycling truck drives by. I was confused thinking they already came. So I look out the window and see the driver get out of the truck, go into my neighbors yard, got all the cardboard, threw it in the truck and then jumped back into the truck to process my tote! Who does that?!! No one - but my guy!! Dependable Disposal will have my business for life - no matter the cost with service like this! I was in the transportation business for years and will tell you - drivers like this don't grow on trees, appreciate the talent that represents your brand! Well done! #rockstardrivers

We switched to Dependable Disposal and are very happy with our choice to make a change. The full size totes for trash and recycling are working out great! The customer service rep (only needed to call once) listened and were accommodating. I talking with neighbors, we are paying approx. $60 less per quarter. That is quite a savings.

Dependable Disposal gets a five-star rating as their service is exactly what their name says. Extremely Dependable. Anytime I have a question and leave a message,my calls are returned promptly. They communicate very well regarding holiday service delays. I think they are competitively priced for the value that you receive. They offer additional discounts for referrals, which I think is a great PERK! Thank you Dependable Disposal for your great service! ⭐⭐⭐⭐⭐

We have been a Dependable customer for five years now. They are very consistent with their weekly service as well as communication when there will be delays. We live pretty far out in the country and they always arrive when scheduled. Very happy with their service.

We've been customers of Dependable Disposal for the past 5 years. They are a wonderful company to work with. They have never missed a week of service. Once their driver did forget to stop and I called the office and they came back within 2 hours to do the pickup. Consistent billing and fees. Good cmmunications via email and the office staff are polite and courteous when we call in. Highly recommended.

I highly recommend Dependable Disposal because of their consistency, timeliness and convenience. The ability to leave our bins at the top of the driveway, especially in the winter has been incredibly valuable to us. Knowing their schedule is consistent and being able to rely on their pickup allows us to run our household efficiently. We highly recommend their services.

we chose Deendable Disposal for several important reasons. our previous disposal company kept raising prices monthly and were difficult to communicate with. We then received a flyer about Dependable Disposal. The price was excellent, their customer service was excellent, they made a person to person visit and explained their policies. We were impressed with their professionalism. They send out communication promptly with regards to holiday pick up changes. They delivered new totes - one large for garbage and one large for recycling. We only put out if they are full. We are grateful for their excellent service and lower pricing. We are thankful for their wonderful customer support and service. WE HIGHLY RECOMMEND THIS COMPANY!!!!!

Dependable Disposable is very professional and “ Dependable “. They have an easy website to navigate, and up to date. Containers are large and durable. The drivers are very courteous. Thanks for such good service.

After switching garbage and recycling services for several years I am happy to say that we've settled on Dependable Disposal as our provider of choice. They really are dependable to get the job done on time and without issue. When I have called the office on occasion for value-add services they are nothing but courteous and professional. Oh and my wife likes the blue totes :-)

We use and recommend Dependable Disposal. We were referred over 10 years ago when we bought our house. Paying our bill is easy, communication when pick up is changed due to holidays is helpful. Only had to make one call in 10 years to customer service and they fixed the problem quickly (someone drove up and stole one of our cans,I caught it on camera)We highly recommend this company.

We've had Dependable Disposal as our trash and recycling vendor now for 5 years. Boy has time flown! We are as happy today with their service as we were on day one! I can't think of a time that we've had any complaints and when I have reached out to them with a question I get a quick response. Their name says it all DEPENDABLE! I highly recommend them to anyone! Thank you for your continued great service.

The Dependable Disposal team is great. We’ve used their service for nearly 15 years. Truly never an issue and anytime we call for excess removal (holidays/birthdays) they are nice and easy to schedule a pick up date with. Driver is friendly and waves when we are outside with the kids. Happy 10th Anniversary!

We have had Dependable Disposal for 5 yrs and their service has always been amazing. The customer service staff is very helpful. They sent out notices when pick up is on a 1 day delay due to holidays. I would recommend them to anyone looking to make change.

Dependable Disposable ha been a great service to us for over 5 years! They have successfully lived up to their name~ Dependable is the name of the game!!! They have never missed a service day. The driver is spot on & has left our containers just as they where! We appreciate the great service.

I just recently switched to Dependable, and they reached out to make sure the containers were delivered and that I was set to start receiving service. I love the option of being able to text them, and Chelsea was a big help today and got me all squared away. They haven’t picked up our trash yet, but I’m already blown away by their top notch customer service. I’m so glad that I “dumped” Casella!

Dependable Disposal has been exactly the name they chose for their business…Dependable! We have never had a problem, they have never missed a pick up and their customer service for questions is top notch! I always recommend Dependable Disposal when people are looking for garage collectors!

I have had a very positive experience with this company. They are reliable and always pick up what I have placed in their container/s on the scheduled date and they notify us if the date changes due to a holiday. Containers are sturdy and large enough.