Big Red Towing in
East Syracuse (NY)

Broke down on NYS thruway at Warners rest area. Called Big Red they arrived within an hour hooked up and towed me to the Mack dealer all in less than two hours. Thank you Big Red! Great rates for the times we are in! The driver was very courteous and friendly.

Big Red Towing was recommended from another company to call for the problem I needed solved. Called and talked to Morgan. Very friendly, responsive. Texted back and fourth for a little bit until I had more set in stone information. Went I got things sorted out to have this truck towed home from 5 hours away he got it all set up got me in touch with the driver etc. Very professional and reasonably priced. Todd was the tow truck driver and he was just as professional as Morgan. This wasn’t no pickup up neither. Big semi. They have all the tools to do the job at hand. Don’t find many places these days that take care of your belongings like they should. If you ever need anything towed give Big Red Towing a call. You will not be disappointed.

Towed my truck to repair shop. Very responsive. Thank you guys

Good service, fair prices

Had an issue with hoist actuator, Owner was on job site and fold me to go to the shop and tell them he sent me and they would get me right in, after 1 1/2hrs waiting I left, out down mechanic could have been there and had me fixed in that amount of time, wasted half the afternoon!! Never go again and wouldn't recommend

Second time seeing your tow truck and also the second time it ran a red light in a school zone.

Absolutely the best in upstate NY! Very reasonably priced, towing and wrenching! For once a garage that gives a timeline with your truck actually sticks by it and your truck is done when they say it'll be done! Only place i use to bring my truck

Just hire these guys. Jeff did Big Red Towing proud dragging my truck / trailer out of the ditch in which I buried it. He was prompt, professional and he made the job look so easy, I think we ended up inviting him to stay for dinner. Just hire these guys. ❤️ Jim - Tug Hill.

One Of Our Dump Trucks Was Towed From The NYS Thruway Rest Stop. We Proceeded To Safely Park It At The Chittenango Rest Stop. As We Deemed The Truck Not Safe To Continue Travel After An Air Leak Started. We Have Multiple Lowboys In Our Fleet, And Decided To Send A Lowboy To Retrieve Our Dump Truck. But NYS Thruway Authority Decided To Dispatch A Heavy Wrecker Tow After Acknowledging Our Plan Of Removal. Instead Of Big Red Towing Taking Advantage Of The Situation For Financial Gain. They Proceed To Treat Us More Than Fair On Pricing. We Look Forward To Continued Use Of Their Professional Services In The Future.

Thank you so much for towing our RV last night that was broke down on 81 near Cortland. Such great service and price! Will call again with all our towing needs.

I wish I could leave no stars. Be prepared for price gouging. I literally have 2 invoices for a roadside service, jumpstart for a big rig, $165. I called, and the same service has been tripled to $450. When I pointed out the inconsistency I was told I’d be called back after investigation with service, and I’m sitting here dead to the world with no call back. No customer loyalty, just profit when times call for it. If you’re into greedy vendors they are perfect.

$1000 to pull a boxtruck out of a 1 1/2ft snow filled ditch is robbery. These people are out of their minds.

DESPICABLE! SET UP A TOW 24HRS IN ADVANCE! I CALLED THE NEXT MORNING AND TALKED TO, I BELIEVE, MORGAN. HE STATED THAT THE DRIVER WILL CALL ME. AN HOUR LATER, MORGAN CALLED ME BACK SAYING THE DRIVER COULDN'T OR WOULDN'T COME DOWN MY DRIVEWAY. TOTALLY REDICULUS! PLOWED DRIVEWAY, I HAD BEEN IN AND OUT OF IT ALL MORNING. TOTALLY BLEW ME OFF AND HUNG UP! YOU HAVE BEEN WARNED!! I'LL CERTAINLY WILL CONTINUE TO TELL EVERYONE I KNOW. I HAVE 2 SMALL BUSINESSES AND KNOW A LOT OF PEOPLE.

Great guys here.. they helped me a lot in an unfortunate time. Appreciate their help, especially big Rob.. thank you !

I had the displeasure of being on the road with one of their drivers this morning. He was following to close to other cars and myself. He would speed up and have to break abruptly. When we got onto the highway where the lanes merge two into one, he sped up to trap me into the shoulder even though I was in front of him already going with the speed of traffic. He clearly has some anger issues and should not be driving a vehicle that big on the road with other drivers.

I broke down on the I-90. They are the first ones I called and they came out immediately. Dustin got us going enough to get back to their shop. They found the problem within 10 minutes. Very knowledgeable and personable. I highly recommend this company for repairs and towing. Thank you Big Red. Special thanks to Dustin and Will.

We had a fan hub and idler bearing go out in bus. Found this place on Google and took us in immediately and after ordering parts next day order in, put us together and sent us on our way. Great, professional and courteous staff and the price was well under what we thought it was going to be. It's nice to know we have a garage to turn to in this area under our travels. Thanks

Unfortunately one of my employees stuck a 60ft aerial 4x4 lift in a very wet , very muddy lawn on a hill , big red response time was less than 30 mins from my call and recovery took about 5 mins , I would recommend and definitely use this service in the future.

Tried calling for a road call. Explained the situation that had occurred and the dispatch would not listen to what we were going to do with the unit prior to being towed and was very rude. The company I work for uses Big Red all the time but after this I don’t think we will be.

Overall the customer service was good. But during the tow a body panel blew off my truck. While they were diagnosing the problem (s) they took apart my dash and broke a bracket that my kids made me 17 years ago. I haven’t seen or talked to them in 4 years. 1 guy blamed it on the other guy and then apologized for it. But was nonchalant about it. The bracelet by itself was enough for me not to give a good review...

I had to call and get a Heavy recker To pull my truck free from ice. Driver did a great job 10 stars to driver and Negative 5 on the person answering the phones. Driver change my mind to use them again if I have to

Staff are helpful & knowledgeable, very friendly & down to Earth too. They were quick to get there, found my problem immediately and strive to do quality work the first time. Highly recommend them!

I have used Big Red extensively for moving heavy material handling equipment for my work. Yesterday, I called and needed a winch out as the wife decided to take a trip in the ditch. They were there quickly and were able to get her out in no time. They are quick, efficient and cost effective. I would recommend them to anyone in the area.

Awesome repair facility has the vehicle done when promised found underlying problems and solved them with ease. Labor prices lower than the average. Great polite staff.

fall off the ramp while I was taking exit 14 South of Syracuse New York call to these guys and had to be pulled out of the snow and brought to the shop costed me about 3000 don't know if is a fair price or no since it was the first time I ever had to be pulled out of the snow but the good thing is they have the best equipment so they can handle every job professionally. ..

I've used Big Red towing for 8 trucks this year ranging from a 32,000 GVW straight truck (propane bobtail) to F550 utility trucks and even a Moffett forklift. They are fast, courteous and their rates are excellent. I've been extremely impressed.

Excellent service at a fair price! I had a piece of heavy equipment that needed to load onto a flatbed truck--Big Red Towing did the job without any issues and performed the work for the price that they had quoted me over the phone -- even though loading proved to be somewhat complicated. I highly recommend this company and look forward to working with them again!