Excel Truck Group - Charlotte in
Charlotte (NC)

Jeff in parts provides us with excellent customer service. He is always available and helpful when I have questions and since we run a diesel repair shop, we order parts quite frequently. Delivery is also predictable and either on time or earlier than promised. We appreciate his continued service, support and guidance.

We have consistently relied on Excel for our truck parts needs over many years, and their exceptional customer service never fails to impress. Jeff is always friendly, knowledgeable, and goes above and beyond to assist with any requests. He ensures that parts are delivered promptly, helping us keep our operations running smoothly. We highly recommend Excel for anyone seeking reliable, efficient, and professional service for their business needs. Thanks, Jeff!!

Terrible customer service and they got over on me. I highly do NOT recommend them. I have proof of everything — receipts and documentation. Ryan Goss has really bad customer service and was rude to me. They overcharged me and never did the work. I went back with proof and my receipt in my hand, and he still told me there was nothing he could do. I spent a lot of money with these people and my warranty wasn’t even honored. They took advantage of me.

Horatio was awesome in assisting me with my company truck repair. I highly recommend Excel Truck Group for all your 18 wheeler repair needs.

I ordered parts today with Mike Williams he really knows his parts he gave me the correct parts I didn't know the name of the part I described it and he nailed it five stars all the way

Great customer service here at Excel has been a pleasant experience where Horatio has helped me get my truck processed for repair. His concern about my truck was out and beyond as he asked me core questions that were essential to my truck’s repair problems- then immediately took notes from specific details I gave him about those repair issues. His level of concern, professionalism, efficiency, and vigilance is a demonstration of excellence. My experience at Excel Truck Group has been outstanding. Thanks!

First thing first I would like to say customer service especially from team member Horatio Potts was phenomenal not only did he keep me informed from the time I dropped my truck off to be fixed but he called me everyday to give me updates so I wasn’t wondering what was happening and how long it was going to take to be repaired. To some that is nothing but for me that is what makes customer service going the extra steps and I truly appreciate that. Thank you Horatio.

Stop in freightliner of Charlotte cause I’m in process of a major rebuild of my 2007 classic needed over 30 parts for my truck Mrs lourie help she had all the patient in the world she found every part I need she went over the price difference and quality them she came out to will call and check off my part list to make sure I received all my parts I have been coming excel of Charlotte for 10 plus years that’s the easiest trip I’ve had in a while big thanks to her she knew every part I needed

Our delivery Driver James is the Best. He always comes in here with an amazing attitude and goes above and beyond for us. He is always a pleasure to work with. By far the best delivery driver we have . Also David Belliveau is by far the most knowledgeable and helpful parts guy I have ever dealt with. He always gets us the right parts the first time around and is very responsive to our emails. He keeps us up to date with current orders and does his best to make sure we get these parts as fast as possible so the City of Charlotte can put there vehicles back in service as quick as possible. Thank you to the whole Excel team for taking care of us!!! Edward

Amazing Experience! Clean, neat, courtesy, and true professionalism! Thank you Rebecca & Horatio!

I like this dealer because Lorena always finds a solution and locates all the parts I need; she's the best, excellent customer service 🤩

Frank was willing to speak to my mechanic over the phone to get me the parts I needed. Thank you for the great customer service.

Frank was great! Very helpful and knew exactly what I needed for my truck. Excellent service and fast help. Highly recommend asking for Frank!

Good and fast service, if only it weren’t for the long lines. The prices for parts are reasonable, and all the employees are professionals who always help with finding the right parts. I’m satisfied with this dealership, but you guys really need to do something about the wait times.

I came looking for parts for my truck. Frank was able to help me out and understand what part I was asked to get by my mechanic. Appreciate his assistance and the knowledge.

Really pleased working with Frank V. Great to talk to, extremely knowledgeable all around will definitely work with him more often when I am back.

I will definitely return in the future. Robbie provided excellent service and was top notch in updating me on repairs. Thank you for getting me done in a timely manner. 😊

Frank had great customer service. Very well mannered and was able to find what I needed got me taken care of very much appreciated.

It was a pleasurable experience while at Excel in the Charlotte, NC area. Horatio Potts is a large contributor to the experience. Mr. Potts is a thorough, attentive, and proactive Service Advisor. A kind gentleman indeed, that is going to make sure you’re in good hands.

I personally contact Frank at excel he verifies parts with pictures sets up the ticket and makes sure I'm always taken care of. I'm able to come in get my parts and pay with no issues. Makes the process much easier. Definitely would recommend

Frank had some of the best service and knowledge that help me understand a little more of what was wrong with my truck. Advised me of what pieces I would possibly need to resolve my coolant problem. I appreciate all the assistance.

I work for Dash Express and came in to get some parts for a truck that needed repair. Frank was incredibly helpful. He even spoke Spanish to communicate with our mechanic, which made the process much easier. I truly appreciate his kindness and excellent service.

I work for wayside and came in to the counter where Frank was the only one there. I gotta say he has a lot of patience. He was very helpful in finding the right part I needed for my truck. Thanks to him I was able to hit the road the same night and deliver my load in time. I will say he might need a little help but overall great service provided.

My goto store for all my Freightliner M2 parts. All the service & parts sales agents are knowledgeable & helpful. You can also order your parts thru the WILL CALL Dept and just pick them up.

Extremely unethical practices here force clients into repairing at this location. Diagnostics here only included taking your truck apart not putting it back together. We dropped to get diagnosed and when we went back to pick up there was parts of the transmission in the cab we paid over $2000 for diagnostic. Our truck went in and out of gears and could drive a low speeds when we brought it in and we were told the best they can do is GIVE US OUR TRANSMISSION BACK ON A PALLET. This seems like an abusive practice that forces customers into going through with all repairs at this location otherwise you will get your truck back in pieces scattered inside or on a pallet. I was also flat out lied to about $284 of “shop supplies” on receipt when I asked for clarification I was told that it was standard on ALL TICKETS, which I can understand, but then when reviewing the estimates the “shop supplies” fees were changing so it in fact was NOT “STANDARD ON ALL TICKETS”

Robbie in the service department went above and beyond my expectations to get me back on the road. He walk/talk me through the process that my me feel comfortable. I definitely would recommend any truck driver to this location when they are having truck troubles.

Firstly, Paula was super to work with; very friendly, made me feel welcomed, got my truck in pretty quick, so I was thankful. Wayne was very accommodating as well. If you can arrive bobtail, that’s best, but if you have to bring your trailer, you can drop it on the street all in front of Excel, do not pull in with your trailer…..No showers, free washer/dryer and welcoming driver area w lots of recliners along with TV. Diagnosis: fuel pump going bad(pic of fuel filter below with metal in it) They have a deal with Drury Suites, so I stayed there 2 weeks, waiting on the truck. Thankful for that(as they have complimentary hot breakfasts and supper!) When the truck was being driven into the shop bay, the driver hit the building, damaging the bumper and stainless around the headlight. Bumper was replaced, but not the stainless piece; I now have a damaged stainless piece I’m sporting around. Not cool. I take pride in my truck, so this is sickening. My Operations manager called them daily, to see what the progress was because he was trying to coordinate and plan me and my replacement driver and he had a hard time getting first hand info to work with. When I picked the truck up, it started hard. Took several tries, but I figured it was just the system getting itself right(kind of like when you get an oil change, sometimes it’s a little quirky for a minute until it gets itself back right) So, with the 10 gallons of fuel in the truck that they put in(after draining my full tanks due to metal in system), off I went on my merry way…. Next morning, way up the road, the truck took several tries to get started; losing its prime…. AND THEN, I went to fuel again and noticed the fill hole on the tank was lower than it should be….come to find out, the tanks were not tightened up all the way after they had taken them off, and were rolling in the straps. That could have been catastrophic, had one fallen off. So here I am at another Freightliner shop where they were very alarmed about the tanks. They can’t fit truck in until next week, but because of the tanks, brought it in to tighten them and take one hour to troubleshoot the loss of prime. I’m disappointed the truck was sent out without being confirmed ready and damage still to stainless. So here I sit…..