This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of Prime Towing Charlotte in Charlotte, NC show a mixed‑to‑negative trend: 49/100. Many customers cite poor customer service at the desk, long waits, no‑shows, towing to the wrong lot, and unsafe driving. Complaints also include vehicle damage, missing items, and pricing/fee disputes (storage, double charges). Strengths: several drivers are praised for speed, empathy, and careful handling; one note of decent fees and a secure yard. Little is said about yard organization, inventory variety, or finding parts—information is limited. Expect uneven experiences.
What clients say about Prime Towing Charlotte in Charlotte (NC)
Ці хлопці знають свою справу! Пунктуальність, чистота, швидкість, зручне паркування, гарна локація, дружній колектив Чоловіку на карі окремо дякую. Рекомендую
Food was late and over cooked. I was accommodated only to find out it was very under cooked. Over all it's normally a great place. Just the last experience was bad at the worst time. I was on a date. Normally I would give a 5star rating.
Excellent company very friendly with great customer service!!! They were very quick to respond as well! If there were more stars they would definitely get them! Thank you prime towing!
GREAT service! Very fast response and assistance time. Superb southern hospitality and friendlyness. Definitely on my go to for ANY roadside assistance.
The company responded promptly to my need for a quick tow job and was very timely and professional as well as more reasonable than the other companies I shopped.
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