This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for This is US Towing and Recovery L.L.C. in Charlotte, NC skew very positive: fast arrivals day/night, courteous pros (often Eugene), careful handling, and fair pricing, including long-distance tows and roadside fixes that avoided unnecessary tows. Customer service draws praise for clear communication and follow-through. Downsides: a few report long waits/ETA changes, an added fee after delays, and one severe allegation of a prepaid no‑show. No info on parts inventory, yard organization, or ease of finding parts. Overall: 94/100—strong performance with isolated but serious complaints to note.
When looking for a reliable and affordable towing company, look no further than “This is Us Towing” from Charlotte, NC. We provide a complete towing service, so if you're reading this on your phone and your vehicle has broken down, go ahead and contact us to help you out! We value our clients above all and strive to make every experience a positive one. Our goal is to serve you in any way possible, and our number one priority is your safety, so we will do whatever it takes to make you feel safe!
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
What clients say about This is US Towing and Recovery L.L.C. in Charlotte (NC)
STRAIGHT UP SCAMMERS!!!
They took $1,200 in advance from me to tow my driver from the shoulder of a busy highway and then blocked all the numbers that I called them from!
The driver is still on the shoulder and no one is coming to pick him up nor picking up the phone.
I WILL BE FILING A POLICE REPORT!
This way of scamming and stealing money is incredibly bold and stupid! THIS IS WHY TRUCKING BUSINESS WENT TO THE ROCK BOTTOM!!!
Excellent service, Excellent communication, and Excellent Pricing for quality service!!! I could not be more pleased and will refer anyone I know to This is US!!!
Lied to me 3 times about how long it would take for a gallon of gas. After 2 hours, my car battery died and needed a jump and I was charged an extra $58! I had other cheaper options, but waited on them because they kept telling me 20 minutes or less. Ended up being over 2 hours.
Eugene has been our family roadside technician for two years now. He comes through every time we need him. Fast dependable prompt and knowledgeable are only a few words that describe what he has been to us these last few years. I’d recommend him every time.
They towed me 752 miles in the middle of the night. I couldn’t find anyone at a reasonable price until Eugene answered the phone I literally thought I was stranded. They definitely do long distance towing the right way.
So my car got towed and I spoke with 311 and I thought they said this company but after speaking with Eugene....I was wrong!! It was not the company's area and they did not have my car.... I was quick to hang up .... and then my phone rings and it is Eugene from US Towing....he was calling to inform me that I can call 311 or the non emergency police department to find my vehicle..... he didn't know that I knew that and he took the time to call me to educate me on how to find.. WOW!!! Great Guy .... Great Customer Service!!! He doesn't know me he just imagined how aggravated I would get trying to call the numerous tow companies looking for my vehicle! THANK YOU Eugene! You are a true gentleman! And I am sure everyone you work with knows your value from the good energy I could tell over the phone that you bring. I know your job is hard and you probably get talked junk about for towing someone's vehicle....so it is nice that you keep high spirits.
The tower was extremely nice and generous while helping me. He even towed my car into its garage and was very knowledgeable with my car problem. Very grateful to hav encountered him.
This is us towing is an awesome towing service. Eugene is polite, professional, dependable and pricing is reasonable. I highly recommend This is us towing's elite services.
My son’s car broke down and the first towing place I called was this one. They answered almost immediately, let me know how much and what time they will be there, and got his car in the timeframe he said that he would be there. Very nice guy and professional.
I had an emergency breakdown and I need assistance. I called them and they had me to my home in about an hour!!! The price was super reasonable. They were fast and reliable. I will be using them from now on.
My car died with several fruit tree’s inside and other plants. No power. Wouldn’t crank! I called several places and was so happy when I finally got a person on the phone. He came very quick! Got it loaded on tow truck and I was home! Service was Fast and reliable! Will definitely call again if I have to tow anywhere else!
Eugene is that guy!! Got a flat tire around 4am heading to work. He got to me in less than 20min and helped me put a donut on instead of a tow. Then he sent me to some good people that helped me with the rest of my car. Highly recommend , very friendly too
I had a great experience with This is us Towing. On a Sunday during a holiday weekend, they provided a long haul tow at a very reasonable price. On-time, courteous, professional. I would call them again when I'm in the area.
Quite honestly, this might have been the best towing experience I've ever had. The driver was on time, INCREDIBLY friendly, and so accommodating. Pricing was fair and the operation was very professional. I would recommend This Is Us Towing to ANYONE. Seriously had a great experience!
After locking my keys in my car during Covid, there was nothing like being helped by a gentleman who not only was respectful, but Covid safe. The owner provided hand sanitizer, and a mask while helping.
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