This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Shadetree Towing in Charlotte, NC trend highly positive: rapid arrival (often 15–30 minutes), professional, courteous techs (Derrick praised), careful handling, and clear communication. Pricing is generally transparent and fair, though a few note it’s not always the cheapest. One serious outlier reports a no‑show and poor follow‑up. Little to no info on inventory variety, yard organization, or ease of finding parts. Some reviews may reference another brand, so attribution isn’t always clear. Overall: 95/100. Best for quick response and friendly service.
What clients say about Shadetree Towing in Charlotte (NC)
I highly recommend Shadetree towing service,for their exceptional towing services. From my initial call, their customer service was friendly and efficient, providing a clear arrival time that they met perfectly.
The technician arrived in a well-maintained truck, handling my vehicle with care and ensuring it was securely towed. Their pricing was transparent, with no hidden fees.
What impressed me most was their follow-up to ensure my satisfaction. If you need a reliable tow, Shadetree is the way to go!
I highly recommend Shadetree tow service *for their exceptional towing services. From my initial call, their customer service was friendly and efficient, providing a clear arrival time that they met perfectly.
The technician arrived in a well-maintained truck, handling my vehicle with care and ensuring it was securely towed. Their pricing was transparent, with no hidden fees.
What impressed me most was their follow-up to ensure my satisfaction. If you need a reliable tow, Shadetree is the way to go!
I was pretty scared with my tire blown out in the left lane on 77 in Charlotte. They were there within 15 minutes and very prompt service. I was at the tire shop within 30 minutes of them finding me. Would highly recommend and reasonably priced! Very kind and personable service!
Great service. Arrived quickly; gave me a discount and saved my day. Will ALWAYS be my FIRST call from now on for any service I need around charlotte. Highly highly recommend. And I’m not a bot. 100% Legit customer.
My experience with Shade Tree Towing has been a great experience. He has helped me on numerous occasions from towing car to my home to un locking my keys in the car. He was just a phone call away. Trust me you'll never be stranded.
This Towing Company is a Life Saver. The person I talked to on the phone was very Nice. Even the Gentleman that came and towel my car. He even try to check what was wrong with my car. Thank you sooo much.
Insurance quoted me $215 to use their preferred company, called them and was told $150 for the distance. They were quick and communication was great. Made a stressful situation less stressful
Great service!!! Mr Derrick was polite and patient with me in my time of struggle. He got to me in a timely manner and took very good care of my truck! Thanks again
Awful. No call, no showed. I had a tow booked to load up two trailers in Charlotte, NC. I booked with owner on Tuesday morning for a Wednesday afternoon load. Owner said to send both of my trailers to his yard to make loading easier, so I sent both semi trucks to his yard to wait. Loading was supposed to be at 2pm. 2:30 rolls around and no one shows up. I called Shadetree about ten times and texted them. No answer, no response, even after confirming at 1pm that we were good to go for 2pm in which he confirmed. They still have not reached back out to me. Would not use this company or recommend anyone use them in the future.
Literally driving back on my way home from work on 485 which we all know can get super congested and found myself needing to pull over on the shoulder with a flat tire. I called another tow company before reaching this one and I was not expecting such fast and smooth service so thankful for them!
Super friendly and helpful. It was late at night but they were responsive, got to me within 30 minutes, and got me back on the road within 10 minutes after arrival. Highly recommend!
Great service by Derrick and team. After waiting for 2 hrs for another company I called Shadetree and they had a driver to me in 20 minutes. Derrick sent me photos of my car safely at dealership and the name of service mgr onsite. Such lifesavers!
He did a great job taken care of me and my family. He was the fastest person to help us after being stranded for over 10 hours on the side of the road. He even allowed us to go eat and offered to take us where we needed to go to get something to eat and drink. If it wasn’t for him we would have been stuck on the side of the road for a day spending the night in my truck until the tire shop opened back up the next day!
derrick the nice driver changed my tire in 17 below 0 degree weather in the middle of the snow storm when no one else would come out. he did all this in under 7 minutes. he even had free snacks for the customers including apple cider- great job guy !! will use you again in the future
I highly recommend this company due to the fact I needed assistance due to my vehicle would not crank. I made one phone call and within 15 minutes I was back on the road. The owner Mr Robinson was very professional and he impressed by standers who requested his business cards for future towing services! Thanks Shadetree Towing
Our tow person Tyler Smith was very prompt and very helpful. He took the vehicle to the dealership and also gave me a ride back around to service department. Very much a class act. Shadetree towing is definitely going to be my "go to" company for towing and was put in my phone contacts immediately after drop-off of vehicle. Thank you very much!
I would highly recommend Shadetree. The dispatcher was very kind to me. I had waited for another company and they didn’t show or call. Shadetree understood how I was alone, broke down my phone battery was at 7% and I was on a side street uptown. The driver was so kind and told me his dispatcher called out my sense of urgency. I am so grateful for making it home safe and the prompt service and kindness I received. I would use this business anytime!
Good guys...I had a stuck wheel at a business near their shop, and they sent someone out to give me a hand. To cut this story short, we got the wheel off, and they wouldn't even take my money for the help. Good Samaritans aren't so commonplace these days, so i felt compelled to give this review. You're in good hands with these guys.
ST was able to get me on their schedule within an hour of my call, they were on time (early, actually) and incredibly professional. Kelly got my car to the dealer and was in contact with me the whole time. Awesome experience, thank you Kelly!
We were involved in am accident and roadside assistance dispatched this company. After 4 hours they came out and stated that the company that we wanted our vehicle towed to was closed so they'd be towing it to their storage until Monday. We them advised that we actually own the business. The driver said he was going to get gas and would call his boss to change the work order. It took us 45 minutes to realize that they weren't coming back. Once we spoke to the insurance company the company admitted to this and said they didn't have time to service us since they were short-staffed ,but it appears that they were only trying to get the additional storage money and only cancelled when they learned they couldn't further capitalize on our already unfortunate situation. I will never use this company or recommend them.
He was very sweet, professional and on time with his word. He even held a very pleasant conversation while towing my car. It was simple and easy with very reasonable pricing. I’ll definitely be using his service again! You won’t regret using this service! Definitely on point!
Hi All My tire went out and all I heard was that dreadful wobble sound. I searched google and came across this company. They were very attentive to my call. He sent a guy right out. Derrick was on point and did all that he could to help(even though my truck required two trips, sorry Derrick). I was very satisfied. I truly appreciate the professionalism and customer service. I will lock their number in and call from now on.
Derrick was so nice and helpful when I had to leave my broken down car unattended at 5:30am to get to work on time. He was there in less than 30 minutes and texted me a picture of my car when he dropped it off at the repair shop. That definitely helped to ease my mind.
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