This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Always Towing & Transport llc. in Charlotte, NC are overwhelmingly positive, suggesting a 99/100 experience. Common themes: fast response times (even after-hours and when other providers didn’t show), professional, courteous staff, and fair, reasonable pricing with clear communication and receipts. Customers note helpful extras—checking on stranded motorists, short-notice assists, and patient, friendly service. Waits are usually brief; any delays appear tied to earlier setbacks. No info on parts, yard setup, or inventory; feedback centers on towing. Overall: reliable, friendly, efficient.
DO NOT do business with this company. The driver LIED and said he would’ve gotten stuck if he would’ve tried to help me. The driver that was sent out took fabricated pictures and said it was impossible to help me. And also said he will have another truck sent out. Which also was a lie!! I waited an extra 2 hours for another truck to get from me. Not to mention he was smoking weed while he was “suppose” to be assisting me.
My rear suspension came out due to a pothole. Other tow truck companies wouldn’t have took my car but Kyle made it happen. Kyle was very nice and understanding of my situation. The price was better than I expected especially with my car situation. We definitely need more towing companies like this one in Charlotte. Thank you Always Towing!
My son's car broke down on I-85. They responded quickly, were reasonably priced and texted me a receipt. I am thankful for their professionalism and care.
Katrell helped me move my toolbox on short notice and for a fair price. He was efficient and professional, but most importantly made me feel confident I made the right decision. I highly recommend them for your towing needs
Amazing company with outstanding service!! No gas, no call service, car battery dead...These guys looked out for me when I was caught in a crazy bind! I drive an SUV double turbo, with a double mounted engine and this girl is a 4 wheel drive..
So, it doesn't roll...no, matter what "Kay" said, "Come on, I got you!" Thank God, too!, because I was already sitting there for over 2 hours by the freeway melting..literally melting away!! Next, I was back on the road running! I'm thrilled!!! Thank you again and again!
Also, I got to connect with some awesome ppl! Def look out for these gentlemen!
I got a flat tire and called triple A but they never showed up and I was stuck on the side of the road waiting when this wonderful man with his truck pulled over and asked if we needed a hand. He was professional, helpful, reasonably priced and got my car to the dealership very quickly. I didn’t even get his name but I’m really grateful for you!! Thank you so much for rescuing me!
Katrell stopped on the side of 77N just bc he saw flashing lights and wanted to make sure we were okay. He had no expectations and was just there to assist. I am so incredibly grateful he happened to be driving by in my time of need. The price was right, the service was great. Would absolutely call him if I need another tow again!
When the first tow company I called never showed up, the guys at Always Towing came through and showed up pretty quick on such short notice. They were quick, efficient, helpful, and the price was pretty reasonable, too. I'd call them again if I need help with a tow.
What an awesome experience! Thank you Catrell and Johnny for picking up my baby so early on a Saturday! So nice and friendly! Would recommend these guys!
Service was great.. Katrell was informative and straight with the prices. I needed cash and Mike the driver who picked up my car was nice enough to take me to the ATM. He opened my door for me like a gentleman and he held great conversation. I appreciate his patience during our transaction because it was not just a pick up and drop off. I will definitely use them again if I need too.
Very nice guys that came ASAP when my van broke down. Affordable price compared to other companies that charge and arm and leg. These guys are my go to towing company from now on!
Katrell was great to work with. He showed up quickly and got us where we needed to go. Very reasonable rates. Our family vacation was paused because of a breakdown. Hope to not need the service again but certainly would use again
Excellent service, I was given a time frame of 45 minutes but Katrell arrived in about 25 minutes, very friendly and professional.
I definitely recommend and will use in the future if needed.
Website
