This rating is based on customer reviews, inventory size, pricing, and service quality
Independence Towing Charlotte earns an emphatic 100/100 from the latest reviews in Charlotte, NC. Sentiment is highly positive: customers praise fast response times (often under an hour, even late night), professional and courteous drivers (Ben, Bob/Bobby, Bill), clear communication, and fair pricing. Pickups and drop-offs are smooth, and some issues are solved roadside without a tow. Wait times are short and service reliable. No complaints stood out; there’s little to no info on inventory, yard organization, or parts search since this is a towing-focused operation.
Needed some help with a tow on a Saturday. Mr. Ben gave us a time and then checked in within that timeframe twice. Showed up when he said and really was so polite and kind throughout the whole process —even went the extra mile helping us with suggestions on how to handle the next steps of our car repairs needed. Will easily recommend him to anyone in the Charlotte area. Great process
Amazing service. Fast, punctual, and very professional. Ben did an excellent job moving my cars and kept great communication the whole time. Everything went smoothly and I really appreciated how easy he made the process. I would definitely use them again and highly recommend their service.
My experience has been so good with Mr. Ben. He’s always on time when I need him always has a smile on his face and always gets the job done quickly. Thank you so much Mr. Ben for coming through for me whenever I need you.
This is your guy. I’d give an extra star if I could. Ben made my day an easy one. Responsive, prompt, pleasant and professional. Very reasonable pricing as well. Referred/endorsed by a friend in the automotive service industry. And you know it feels just a little bit better when the truck towing you looks good too. Thanks Ben!
I was in the ditch this guy get it excellent job. He was on time real courteous. Can’t think of nothing else Good to say the best I’ve dealt with for Towing.
Ben came with the energy that we had the agreement and kept his word and his word is his bond. No complains. No time wasted. If I can put another star I would. !
Bob made the process very easy and he was nice. They gave me a reasonable price for my car. Would definitely recommend if you need to sell your vehicle.
Excellent service from Independence Towing. They responded quickly, were professional the entire time, and the price was very fair. The whole process was smooth and stress-free. Highly recommend if you need a reliable towing service in Charlotte.
Hello, I am writing this review for the young man who helped me with getting my son’s car back home today in the wee hours of the morning 12/14/25. Even though you didn’t have a driver you made sure to take the time out to help us the best way you knew how. I am very appreciative and see why you have a 5 star rating on here. Congratulations on being ahead of the game just by being kind, caring, and understanding. Wishing you continued success! Keep on trucking!
Ben was amazing! He came to me in under an hour & tried different alternatives to help with the car issue. I highly recommend Independence Towing! Thank You!
When I set up this appointment it was very prompt and timely. Even when I missed my original appointment he rescheduled and got me in. The best guy around l!
I had a great experience with Mr.Ben . He had great communication, good prices and got to my location in a timely manner. Would highly recommend to anyone looking for a tow.
Fantastic and fast service. After calling many services for over an hour, Independence towing was the only service to answer at 4am. Incredibly friendly and reliable. Would definitely recommend to anyone in need.
S/O to Mr. Ben for being available when needed the most to pick up my car and transport it to a nearby shop at an affordable price. I highly recommend his services to get the job done in a timely and professional fashion.
Mr. Ben is a good man running a good business. Decency and honesty and courtesy are characteristics sometimes hard to come by in this day and age. He and his team embody those characteristics.
He helped me and my family when we needed it. He is fair and honest. I recommend Independence Towing without hesitation.
Excellent service, very efficient and fast, excellent communication and good service. Today I met Bob and he was very attentive and kind. Thank you for the service.
I recently had to have my car towed from a body shop back to my house and they did a great job towing my car for a great price and did it efficiently. Bobby was the guy who did the towing and he was extremely nice and was easy to talk to and get everything situated. I highly recommend this place if you ever need a tow in this area or just want them beck of how nice and affordable they are!
I contacted this company for the first time today, and it’s the best towing experience I’ve had in Charlotte, hands down! They answered immediately when I called. I had the pleasure of speaking with Bill who helped me through the process. As soon as I texted for an update, he responded right away. And he made sure to keep me updated and let me know the car made it safely to the destination. And the price actually wasn’t bad, considering how far I had to get it towed! I would definitely recommend this company to others!
THE BEST TOWING COMPANY IN THE CITYYY HANDS DOWN Communication was A1 timing was perfect in so grateful he is definitely good at his job an helpful yall tap in ASAP
Amazing driver and super friendly. They come when they say they will so you don’t have to wait around. My tow truck driver was so nice he spent 10+ hrs on the road to bring my car where it needed to be and brought it back. I would highly recommend them to anyone. Best tow company I have ever experienced. Don’t hesitate call !
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