This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, overall sentiment for Aesop Auto Parts in Charlotte, NC is broadly positive but with notable caveats. Many praise professional, responsive staff (esp. Marcus and Bruno), fair pricing, tested parts with warranties, quick turnaround, and an organized, easy-to-navigate store; selection is solid and they can source from other yards. Common complaints: long waits or parts not arriving, damaged items from online sales, friction over payment methods, and inconsistent service—several cite issues with Christian/Chris, though others report fixes by the Charlotte team. Overall score: 82/100.
This is Oscar with CR auto repair inc in Charlotte nc : “I’ve had a fantastic experience with this used auto parts place. I’ve bought almost everything I need from them, and every time, I’ve been really impressed. The staff is super helpful, the parts are high quality, and the prices are really fair. I highly recommend them to anyone looking for reliable auto parts
AESOP AUTO PARTS is an excellent place to buy used parts. All of their parts are tested and approved before you receive it. The engines and transmissions come with warranty and I can say from experience that they will stand by it. As a repair shop owner and auto enthusiasts, a local used parts dealer of this quality is a must. The sales team is stellar and super helpful. Marcus and I are on a first name basis. I can text him anytime I need a used part and I can bet ill receive an answer same day if not right away. They also have multiple locations. If they don’t have exactly what you need locally, they can get it from one of their other salvage yards. I can’t say enough good things about AESOP AUTO PARTS.
Marcus Irving is my advisor, gosh, this guy is just so good at customer service. We buy probably hundreds of thousands in car parts every year for our businesses and aesop is one of our best providers. Thank you guys! Thank you marcus!
I have had an excellent experience with Aesop Auto Parts, and I especially want to recognize Marcus for his outstanding customer service. From the very beginning, Marcus has been professional, knowledgeable, responsive, and genuinely committed to helping me find exactly what I needed.
In an industry where great customer service can be hard to find, Marcus consistently goes above and beyond. He takes the time to answer questions, provides honest recommendations, and makes the entire process smooth and stress-free. His attention to detail and dedication to customer satisfaction have earned my trust and continued business.
If you’re looking for quality auto parts and exceptional service, I highly recommend Aesop Auto Parts. Ask for Marcus—you’ll be in great hands.
Was trying to my best to come buy a part with cash, even offered deposit money online so the part can be available today (I called early morning). Was told the only way for the part to be available today is to pay online in full and it will possibly be ready today. If I come pay in cash, it will be ready tomorrow.
Seems like they're just the middleman between yards, to eat a few bucks on top..
I've been waiting a month for a refund on a faulty electrical part that they sold me. Main problem is, I honestly feel like the salesman is lying to me and playing around like I am a child. I would've never purchased from them if I hadn't made completely sure that there was a return policy, which they ensured me was hassle-free for 90 days. I returned the part 3 weeks ago, and have communicated with Chris or Christian several times per week sense then. All for him to say, "i got you", "i told accounting", blah blah blah. I understand how salesman commission works, but that is not my problem. You sold me a part that was defective, I brought it back almost a month ago, yet I still dont have my money back yet, and its not a small amount of money - that's all I will say. Shop somewhere else if you want to buy an expensive used electrical part, because if you get one from here and it doesn't work then you're just out the money.
I had a great experience working with Bruno at Aesop Auto Parts! He was friendly, knowledgeable, and went above and beyond to help me find the part I needed. Bruno made the whole process fast, easy, and completely stress-free.
I’ve been coming to this store for a while now, and every visit has been nothing but a great experience. The store itself is always clean, organized, and easy to navigate, which makes shopping for parts a lot less stressful. The selection is impressive, and I’ve always been able to find what I’m looking for — and even when I’m not completely sure what I need, someone is always there to help.
What really makes this place stand out is the service, especially from Bruno. He’s truly an outstanding sales rep — professional, knowledgeable, and very efficient. Every time I come in, Bruno greets me with a friendly attitude and takes the time to understand exactly what I need. He’s quick to locate the right parts, double-checks to make sure everything matches up, and explains things clearly without making you feel rushed.
There have been several times when I wasn’t sure about part numbers or compatibility, and Bruno patiently helped me figure it out, saving me time and frustration. It’s rare to find someone who’s not only great at their job but also genuinely cares about helping customers get the best results.
Thanks to Bruno and the rest of the team, this store has become my go-to spot for all my parts needs. The service is consistent, the staff is reliable, and the experience is always positive. I highly recommend this store to anyone who values great customer service, quality parts, and an overall smooth shopping experience.
Working with Bruno from Aesop has been an absolute game-changer for my business. His professionalism, communication, and dedication have consistently exceeded my expectations. Even while working remotely, Bruno has shown incredible responsiveness and attention to detail, making every interaction smooth and productive. His strategic insight and creative problem-solving have directly contributed to the growth and success of my business. It’s rare to find someone so committed and effective in their role—Bruno truly goes above and beyond every time. I couldn’t recommend him more highly.
I’ve been lucky to have the pleasure of working with Bruno for a very long time. He has immensely helped my business. It’s unfortunate that the business has gotten so many negative reviews recently. Please ignore them as they do not at all reflect Aesop as a business. Bruno is professional, responsive and incredibly knowledgeable. Do yourself a favor and work with him.
Outstanding Service from Bruno at Aesop Auto Parts!
I had an absolutely seamless experience working with Bruno at Aesop Auto Parts. From the moment I CALLED in, he was friendly, professional, and incredibly knowledgeable. He took the time to understand exactly what I needed, offered helpful suggestions, and made sure I left with the right part — no upselling, no pressure, just honest and efficient service.
What really stood out was Bruno’s attention to detail and his willingness to go the extra mile. He even double-checked compatibility to make sure I wouldn't run into issues later. It's rare to find someone this dependable in the auto parts industry.
If you're looking for top-tier customer service and someone who genuinely cares about helping you, ask for Bruno. Highly recommended — he’s a true asset to Aesop Auto Parts!
Would’ve given a 1 if it weren’t for the guys at Charlotte fixing Cristian issue. Worst service from him, once I went to the location and the two gentlemen there got it taken care of it was amazing. Cristian is a pain and a bad representative for your company Sydney and the other guy were very helpful even got me the parts Cristian said were not available.
Christian has been displaying an attitude without cause and shows no initiative to verify even small details needed to complete an order. His lack of social skills and respect makes collaboration difficult. Honestly, I regret extending him the courtesy I initially did.
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