This rating is based on customer reviews, inventory size, pricing, and service quality
FIRST CLASS TOWING in Charlotte, NC earns a strong 92/100. Reviews highlight fast response (often 30–60 minutes), clear communication, and professional drivers who handle tricky recoveries carefully and at reasonable prices—sometimes below competitors. Customer service is praised for empathy and reliability. A small cluster of negatives notes a rude front desk, possible vehicle damage, and items missing while in their possession, so consistency isn’t perfect. Little data on inventory variety, yard organization, or ease of finding parts.
What clients say about FIRST CLASS TOWING in Charlotte (NC)
Very easy to work with in a stressful situation of having a car that needs towing. They were quick, flexible, and had great follow up every step of the way.
If you’re debating whether to call them…. stop debating. CALL THEM. Exceptional service, kind people, and they somehow made a stressful mess feel manageable. Truly went above and beyond.
Such a lifesaver!!! They had our vehicle off the interstate and safe within an hour. Very professional and communication was awesome. Highly recommend!
100/10 experience. I was stuck on a hill after a bad snow storm and I had to leave but my car was stuck on an ice paddle. My friend called this company and Alan or Alex (so sorry if I spelled the name wrong) helped me out in the freezing weather and was super nice to me. Reasonable pricing also. Highly recommend if you are ever stuck.
After getting stuck on the left shoulder of the highway with totally blown tires and trying to get roadside assistance with insurance for well over 6+ hours, I finally decided to take matters into my own hands and reached out.
A less than 5 minute call to First Class Towing later, I’d received service in getting my vehicle towed to a nearby shop within the hour. Fast, friendly, and reasonably priced. Should have made this choice from the jump! Great work.
First Class Towing provides great professional business. I highly recommend this company for whatever service you need. Friendly individuals you can trust and refer to others
The guy that came from the company was very nice and polite. He had a very hard time getting my car from the parking place to turn on to the rollback. One problem was there were a car on both sides of my car at my apartment. Second my wheel wouldn't turn. But he was very knowledgeable about his job. He got my car turned and on the rollback!
After losing my keys, my insurance company sent me to three other companies who didn’t have the equipment to get my car out of a parking garage. Then I was connected with First Class Towing. and they truly live up to their name! Allen, the driver, stayed in touch the whole time, gave me an accurate arrival estimate, and showed up completely prepared. The process was smooth, stress‑free, and professional from start to finish. A true first class experience!
I recently had an unfortunate response from my vehicle and was unable to drive it. I was busy at work and allowed a friend to help me find a reputable company to tow my vehicle. I was worried about this due to my front spoiler being low to ground! My friend called me and ensured me that, the driver was very professional and experienced. When my vehicle arrived at my location I watch my car being off loaded slightly nervous, and then I saw the driver Darnell take all necessary precautions to ensure that my car remained just the same as it was when it was loaded. I was very relieved! I would definitely recommend this company, as I will call again if needed in future!
Curtis provided excellent customer service during my tow today. He was professional, friendly, and made the process smooth and stress-free. His communication was clear and he genuinely cared about helping. Pricing was very reasonable also. Highly recommend Curtis for anyone in need of a reliable tow. Will definitely be my go to tow service!
I needed a tow and this was the only company that didn’t have a crazy wait time. Alan pulled up and had me loaded on record time, even gave me a couple of pointers to shops around the area. Good drivers are rare on tow companies and this is why I will be recommending First Class to everyone, they really honor their name!
First class towing provided an excellent experience. The rate was affordable and wait time was 30 mins. Dari was my driver and provided great customer service by being friendly. Felt first class in every aspect. Highly recommend if you need roadside assistance.
Great service - Darynel came within the timeframe he promised and for a rate about -30% less than the other company I called. He even let me ride with him to the auto shop. Thanks!
I recommend this company, fast, affordable, and efficient! Curtis was my tow driver, he was kind and courteous and thorough. If you need a tow and don’t want to wait hours upon hours Firstclass towing is the way to go!
First Class Towing comes through every time. Most recently my daughter’s car stopped in the middle of a busy four lane road. I had used this company prior and it was seemless speedy fantastic service so I went with them again. Did not disappoint! They were there in less than an hour. The service from pick up point to drop off point was attentive and respectful not to mention reasonable. I recommend this 10/10!
I called around First Class Towing around 3:55 pm and Spoke with Allen. I explained my situation with him and he gave me an estimated time of 45 minutes before they could reach me. So I went with that time frame. And in 45 minutes, the driver Chris was at my residence. Fantastic!!!
The tow was fantastic. The service was fast and the driver was top notch , he made a difficult situation very easy for me. Well Done I recommend you use this company, I have them saved as a contact now.
Had to use these guys again to have the same truck towed. Wonderful service once again!
6150 Old Pineville Rd, Charlotte, NCJunkyard
Website
