BUYER BEWARE! As a long time auction buyer and IAAI customer, I would advise buyers to avoid this location. They intentionally didn’t mention a theft recovery vehicle had been VIN swapped, when they knew this to be the case. The vehicle still had false VIN info, so you it appeared you were buying a completely different (newer/less miles) vehicle than was listed. VIN swap should have been noted in the description. Front staff and managers were completely unwilling to help after purchase, and only there to process payment.
They don't show up for the time or day that THEY scheduled. They don't communicate and even let you know when they are coming or that they aren't coming at all. Also waited on hold to speak to someone for over 30 minutes.
BUYER BEWARE!! I have been using IAA for about 8 years and I never had a problem with making payments or picking up my vehicle on time. I decided to use the IAA Transport services.. Here's the SCAM. You pay for the service online while you pay for the won vehicle. After payment it says Tow Driver assigned to pick up your vehicle. It has a box that will be checked when the vehicle is picked up, so you wait and check it daily. I checked everyday and was curious why it was late but I've used Copart transport service and sometimes it takes longer than you expect but no problem. We'll I checked About a week and half later and saw I had $450 in storage fees. They told me that they canceled my order because they couldn't get a hold of me by phone or email. I was shocked and pissed at the same time. I checked all calls but saw no missing calls. I get random Spam calls everyday. I googled each one out of curiosity. I saw an ad about trucking from a company called ACERTUS. Ok so I found the transport company. I never dealt with a LEGIT company that showed up as spam. Checked my emails and googled IAA and saw alot of miscellaneous emails from them but nothing from transport. My phone show me all the emails as they come in so I know that I didn't miss it. I then decided to check spam.. nothing. I checked trash an wah-lah there they were. An email from IAA Transport and ACERTUS! The IAA Transport said my order was canceled and it's too late and I'm still responsible for storage fees. So the calls come in as spam and the emails go to trash. First time in my life i cursed someone out on the phone. This was at the Atlanta South location but I'm sure it's a SCAM everywhere. The transport company kept me in limbo with hidden emails and spam calls and the IAA location gave me the run Around about if they could help me out by eliminating the storage fees because of the situation. In the end they didn't do anything to help me. The transport guy even said everyone calls when their account is being closed. I'm sure alot of people are getting screwed. Easy money for them. They will say dear customer we are sorry blah blah blah. They don't care they are Scammers!! They don't care about my 8 years of loyalty and they won't care About you either. Just renewed my membership a few months ago. Will not renew anymore after this year. Save yourself; Go to Copart!!!
If you can avoid this auction. Staff is not friendly. You will be here for an hour trying to pick up a car. Other branches are far superior to this one. I think new management is needed.
One of the drivers stole items out of my mom’s car & I have been trying to get into contact with the manager for two weeks with no luck. I would think that thief would be a high priority, but apparently not.
Our vehicle was sent there due to other driver's insurance (accident was other driver's fault). Almost 6 weeks later, we finally got the news we'd be getting our vehicle towed back. Our claim specialist sent a message to IAA Friday, and we were told IAA would call by the latest Monday and our vehicle would be delivered Monday too (we had to return rental Monday). However, no one called, so by 4:30pm I called IAA and they said by Tuesday. Tuesday came and nothing, I called and IAA said it's schedule for Wednesday. Called Wednesday (today) and I was told the vehicle was delivered yesterday- It wasn't and I told them. They put me on hold and said they'd call before it gets delivered today. They couldn't explain why it said delivered. I'm concerned because is it at the wrong place? Did they lose our vehicle. IAA said call back by 3pm if noone calls. By 2:30pm my family calls me and says the camera outside our home showed our vehicle dropped off. Nobody from IAA called prior. I called IAA again to ask about delivery (knowing our vehicle was delivered). Again, all they said it's a crazy busy day and we'll get a call before delivery. MIND YOU OUR VEHICLE WAS DELIVERED without notice. What if it was delivered at the wrong place. I'm concerned about the way they run things.
The only decent thing was the phone operators were nice and patient but they weren't well informed on the process or deliveries- only repeated "your vehicle will be delivered tomorrow", "you'll receive a call an hour before they head out for delivery". Nothing helpful.
IAA Charlotte never has correct amount in their preprinted checks when coming to pick up vehicles from tow yards. Very unprofessional. And most recently tried to arrange a pick up from their location for one of our customers and their customer service on the phone was rude and would not accommodate their customer. Use copart!!!
******************a review from family member******************
I am delivery driver and was involved.hit by an IAA employee (to which they admitted fault as was documented on the police report). It caused a great deal of damage to my business vehicle making it impossible for me to work. THIS WAS ONE MONTH AGO. The local branch manager (Brandy) has been giving me the run around ever since. Each day that passes, my business is bleeding due to my inability to work. I have ben tirelessly attempting to have IAA respond so that they can just have my work truck fixed and I can get back to work. As a small business owner this is VITAL for the survival of my business. It is reprehensible to see that IAA is to taking action to rectify this issue and instead is trying to "wait me out". BEWARE WHEN UNDERTAKING ANY BUSINESS DEALINGS WITH THIS COMPANY. THEY ARE NOT A COMPANY WHO IS UPSTANDING FOR ANY ASPECT OF A SITUATION THAT MAY OCCUR AT ONE OF THEIR FACILITIES. Now legal action and litigation is force due to their refusal to communicate!
Greeted as you walk in and pick a window for guidance. If your there to see ur car they will pull it from the hugelot a lifted to spot in front.
There u have it. Now, I understand it's $250. Membership that allows you to bid online auctions for cars, trucks, etc...
Truck beds are full of trash and wrecked bumpers, if you like to full buy loads of trash with your vehicles this is the place to go. Most of the cars don’t even sell at auction, if u win they put back on for buy it now if it doesn’t bring and outrageous price during sale. I would call this a full retail dealership that sales wrecked cars for more than you can buy clean titles.
I am the owner of Group M&J Car Dealership in Miami, Florida.
Today I received a call from this office's manager, Joe Huntley, about a car that I have bought in this yard. He had call me about an incident that they had, where they damaged some part of this car and called me once again to come to an agreement to fix this incident. With his professionalism and great communication , we came to an agreement that worked for the both of us.
Besides all of this, the rest of IAA offices should follow this great example that this office has. Not all IAA offices have this great customer service.
Once again, thank you Joey Huntley for making this call and coming to an agreement. I wish the best for this office too!
My son totaled my 97 Camaro. The insurance company had it taken to IAAI in Charlotte. Prior my wife and son had a chance to get stuff but forgot the license plate. I called IAAI on Friday and they were very helpful. On Monday I went to get the license plate and I did not think to bring the lot info. The young lady that helped me Friday overheard and remembered my call and the young man that helped me got the plate right away.
While it is not the best circumstances in the world dealing with a wrecked vehicle the team members at IAAI were very professional and helpful.
1st timer here! I was appropriately assisted by the cust svc reps, then when there were questions that she couldn't answer... She directed me to the manager, who still respectivel talked w/me! Thank you...
This place is horrible, I have Patrice process my car. i have paid since 9/18/19 and until now my car document is in the air and he was rude on the phone when i asked why. He had my paper work on his table and went for vacation.
Customers service is horrible. The girls at the front desk think they are doing you a favor NOT DAWN..they are always mad or appears to be..faces always screwed up...short with their answers..very unprofessional..unpleasant atmosphere..I hold my breath when I have to go there. Also when you buy a car ...SOMETIMES when you to pick it up it has more damages..I've purchased over 100 cars about 40 not what I saw in person when pick up different at the auction on bidding day.
The service there was terrible I will not recommend anyone to go there the lady at the desk was very rude and had an attitude I would give them 0 Stars
Came here to get my belonging out of my wrecked car. The lady was super nice to me, but the person beside of me was getting a lot of attitude. The person he was speaking to was loud almost as if she was trying to embarrass him.
Worst customer service I've seen as a dealer. Some of the ladies on the front desk are rude and have an attitude towards everybody and aren't even that helpful.
Be careful with this company in Charlotte.
Only in Charlotte .they are very rude people, not education at all,the manager she don't know how fix the problems and just care about money.
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