Empire Parking Services in
Atlanta (GA)

This never has happened to us. Before getting out we looked at the signs and tried to pay for parking and still got booted. The lady is sitting in the parking lot waiting for people to walk away from their cars then walking up to boot them. Was actually insane! Awful company and definitely a SCAM!

I paid for parking and attempted to extend my time before expiration, but the system would not allow additional payment. My vehicle was booted within minutes despite a good-faith effort to comply. I contacted the company and could not reach a supervisor or receive a response. I am currently pursuing resolution.

Gave me a boot for a totally legal parking spot. EV charging aging in an EV spot. But apparently I wasn’t registered on an app or something? You have to pay first before disputing a charge. Doubt I’ll hear from them. Difficult to get ahold of anyone. Should be put out of business. So many complaints online of predatory behavior I’m just the latest victim.

empire parking is a scam. i had to pay to get a boot off my car which was placed there incorrectly. i paid for parking on roswell road for 3hrs which totaled to $15. however, i was charged $75 to take a boot off my car. tech #153 jordan was the person who told me that i needed to dispute the charge. but he couldn’t get the boot off my car without paying which insane. my parking hadn’t even expired! this company is a scam and fraudulent. i should’ve called the police.

Company booted my car in the lot where I live and pay to park monthly. They have no signs in the garage and only booted paying residents. Talked to 2 people on the phone who were extremely rude. There are new laws in GA and these companies are not being held accountable.

I was at dinner at Snap Fish in Buckhead. I paid for 3 sessions of parking. At one point I came outside to re-scan the QR code because it wasn’t loading. They booted my car within those minutes that the site was loading my payment & would not take the boot off even after I sent receipts. It would be different if I parked, and paid nothing but now I paid $40 + 75 ( enough for 2 dinners ). I am reporting this company to the Better Business Bureau!!! They are scammers for sure.

Parking garage in atl does not have a clear park mobile code. The parking code in the garage ties to something in Florida. Very confusing. Got a boot on my car after an hour. I didn't pay the park mobile app...but I had no way of playing without a valid code! Others got a boot as well. Seems like a scam? No clear way of paying your parking legally. Results in a 75 dollar fine for not paying. It's a great business model for empire. But definitely very unethical!

We got booted at Whole Foods parking lot, we only left for less than 1/2 a hour when we comeback and we got booted.. we always do this this the first time we have this issue.. what is the policy of the parking? They never been here before all of the sudden they are now booting the cars when u got out ur car

I got scammed at the parking lot. I would give less than 1 star if I could. These people put a boot on my car when I was shopping in the store I gave my little sister the keys to go to Lenox mall, she went to Lenox Mall while I was still at Lululemon buying clothes and they put a boot on my car saying that we went to Lenox Mall when I was at one store and my sister went to another. This is a scam. We will continue to report this company. The security and a police officer was in the parking lot when this happened. They could have let anybody know if you going to leave the parking lot not to park your car there. There was no sign in plain view. It was very crowded. They are trying to get people for their money and it's so sad. It's Christmas time. They single out who they want to target because another group went to the mall and was shopping with my sister because she told them to check their car and they didn't have a boot. We went ahead and paid it but we will definitely dispute it after we spend over $2,000 in one store here and still get a boot on our car. Makes no sense. Please everyone do not go to Lenox square Mall area and park by Lululemon area shops. Understand this, we all need to complain about the treatment we getting in the parking lot when we shopping at the stores, it makes no sense. Please complain, contact the mayor of Atlanta Georgia, the news stations and let's put a stop to this kind of treatment this company is doing. It should be illegal.

They don’t post any photos that this is a pay lot within 50 yards of my car

This company is absolutely predatory when it comes to parking! Poor signage in known places where people don't know they can't park where they have teams of people waiting to boot your car. Green's liquor store on Ponce is a perfect example! If you were trying to park in the greens parking lot and there's no parking in front, there's ample parking in the back and there's one sign that is perpendicular with the driveway while you are trying to navigate a very narrow driveway, that is often busy. I was inside the store for maybe 10min and ended up with a $75 fine. Ridiculous!

The absolute worst. I'll own getting my vehicle booted. I didn't realize the area that I parked in was pay to park, but it took them two hours from the time I initially contacted them to come and remove the boots from my car. The technician didn't even say anything when he got there. How are companies like this still in business? Empire Parking Services, I'm not done with you yet!

If I could give 0 stars I would. Horrible customer service. I was booted in my apartment complex parking garage because I had not received a parking pass from my apartment complex for my rental car yet. My apartment complex was aware of my circumstances and was going to provide one on 11/19. I was booted on 11/18. I made my apartment complex aware of the boot & they contacted empire to have the boot removed. I called empire for an eta & the boy that I spoke with was very rude. Rushing me off the phone to say he had to go and to contact the rental car company to pay for the boot even though the apartment complex had already emailed regarding the situation. He told me that once it was in the system the only way to get it off was to pay. This is nothing but a scam for people with no life. Update: My property management contacted them and they came to get the boot off. Even though whoever I spoke with told me because it was in the system I had to pay, no if ands or buts. Terrible customer service and wrong information given.

This company is terrible, on 11/13/25 around 2 pm My wife went to starbucks across from Pounce City Market she had our son in a stroller and decided to cross towards the CVS due the the cross walk is safer walk towards TJ Maxx. She never left the property and received a boot. The lady was nasty towards her very unprofessional predatory tactics just shameful.

I had a horrible experience disputing a parking ticket at 3324 Peachtree Rd NE, Atlanta, GA 30326. I had properly registered my vehicle through the parking validation offered by J. Gold Salon, but I accidentally forgot to update my temporary tag information in the system. When I received a $75 ticket, I submitted a dispute with proof showing my registration and explained the honest oversight. Their response? A swift and impersonal denial — no consideration, no understanding, no compassion. Even after I clearly demonstrated that my vehicle was registered for legitimate parking at a business in their building, they refused to review the case with any fairness or flexibility. This company operates with zero accountability and no willingness to engage with reasonable explanations. Their process feels more like a revenue trap than a genuine enforcement of parking policy. I would strongly caution anyone against using their lots or trusting their so-called “dispute process.”

They booted my partner and I’s car after 2 hours of being in a lot. We went to get lunch in the area and pick up a few things at the Emory Village. We are both students. How are we supposed to do anything?

The QR code on the parking signage was leading to an error message initially. Then, once the site was successfully accessed, it wanted us to confirm that you were parking in the state of IOWA, although this is GEORGIA. The jerk that I placed the call to, hung up in my face. Then, he came to unlock my boot, as well as 4 others in a small garage and told us we should have continued to pay under the incorrect location of IOWA, although, again, this is GEORGIA. Why would an ATL company even have this as an option. I firmly believe this is done on purpose to mislead people. My suspicious increased when 5 total people, in a SMALL garage were booted. While thieves do exist, are we really to believe that this many people all got the bright idea to break the law at the same time, in the same place? It's total BS, and Empire knows this. This is a predatory company with disgusting employees. But it's cool, every person and every company will reap what they sew.

How do you charge for parking and not secure the vehicles that are in your parking deck? About a week ago from this review I parked near the BrewDog ATL bar and I got violated by who knows. They allowed strangers to brake into my vehicle and take equipment that I need. It’s a pay for parking, parking lot that’s a one way in, one way out lot with valet across from it. They say break ins are rare but they will put a boot on your car if you don’t pay to keep the meter running. I seen multiple cars with boots and people waiting to get boots removed if toll was not paid. It’s hard for me to believe that no one seen anything happen to my vehicle while I was gone for only an hour and a half and violators stealing from my vehicle. It’s the parking deck that is under AYLA APARTMENTS next to BREWDOG ATL bar.

Would give zero stars if I could. I got a boot in my own apartment parking garage even though I have a valid parking decal. It was just placed in the far left corner of my windshield. I had to pay to get it removed, and now no one will respond to my dispute. Terrible company with awful customer service. No wonder they keep losing lawsuits. They should not even be in business.

Downright PREDATORY company. Class Action Lawsuits all over this company. They boot with no proof all the time and refuse to remove. I have no idea how they even have the right to do so. Anybody reading this need to get property owners on the phone to BAN Empire from their lots. Fraudulent activity, rude employees, and predatory behavior. Disgusting.

Signs are very misleading and only ones stating they will boot are in the back corner where you can’t see them this is done on purpose the rest all say 2 hours max you can’t even walk on side walk without these people taking pictures of you saying you won’t shopping and then booting you even when you were shopping there… company is doing bad business waited over an hour to have removed but was booted in no time. Guy coming out was extremely rude and kept calling me big dog and that he would just leave the boot on he didn’t even care I had receipts and life 360 showing I never left the property other than walking on side walk. He just kept asking what store is that and it was one that was on the property. Company should be ashamed how they conduct business and stores/parking places need to look into to them before hiring because I won’t shop or get ice cream at this location again because of it. Even workers there came out to tell me they got booted there…Made a 30 minute parking spot $75 and almost 2 hours there. The location was mid town shops.

I don’t understand how I can be booted when I paid 4 hours to park and was only at the location for an hour. Also provided proof (receipt) and was told the only way to have the boot removed is to pay and dispute it. This company is definitely scamming and should not be allowed to boot cars.

Total rip off and a scam, they will literally boot you in less than 2 mins, if they don’t see you inside the restaurant, god forbid you’re using the restroom or something. Management is rude as well as towing agents. They make up their own rules in which the parking signs do not detail or list. They want to take hard working people’s money. Please be careful in the Atlanta area, near 6 feet under and surrounding restaurants

This company has booted my car 4x in my residence 4x in 2 weeks even with me having written proof that the parking spot is my assigned spot. They promised to refund me stating do a dispute online but it was a lie. They’ve robbed me $150 for 2 boots and the other 2 boots they were forced to take off by my leasing manager and both instances were documented as bullying and scam. They boot you even with authorization, they are con artist.

This company should not be in business. They are predatory booting company and intentionally targets certain cars. We went to Nori Fish and registered the car at 8:11pm. You get 20 minutes free per their sign. They booted my car at 8:11pm, the exact time I registered. Took them over an hour to come remove the boot and they everyone we spoke to had an attitude. They even hung up on me as my expressing my displeasure about the situation. There needs to be a class action lawsuit against them. Let’s unite and put this company out of business!!!

ZERO STARS. This individual unjustly booted my neighbor’s vehicle while it was parked directly in front of their garage and has also booted my car on multiple occasions. We live in a gated community where our vehicles have never obstructed traffic flow or blocked anyone from entering or exiting the complex. The area in front of each garage is sheltered by the building’s overhang, making it a reasonable and non-disruptive place to park. This company is going beyond the usual duties of enforcing proper parking rules and instead seems to be preying on individuals who are simply trying to live their lives peacefully.

This is a clear scam. I was stalked and harassed while dining at Snooze for no reason. I was threatened by a masculine presenting woman to boot my car if I left so I did not leave and still came out to a boot. She hung around to see me see the boot then tried to take off into Mellow Mushroom to avoid confrontation. I had leftovers in my hand and a receipt to prove I never left. She went so far as to go inside Snooze to confirm the timeframe I was there. They confirmed and instead of apologizing for wrongfully booting my car and touching my property to begin with, she then began berating me and pretending to talk on the phone about me although it was clear no one was on the phone. She proceeded to cuss at me and call my names for no apparent reason. See the videos. These people are power hungry and desperate for money and employ horrific humans like the one in the video. Sad.