This rating is based on customer reviews, inventory size, pricing, and service quality
Voluparts Inc in Atlanta, GA scores 91/100. Reviews are overwhelmingly positive: customers praise professional, knowledgeable staff (William, Tanya, Jim, Melvin), expert Volvo knowledge and rare‑parts inventory, fair-to-below-dealer pricing, quick diagnosis, prompt callbacks, fast shipping, and even on-the-spot help. Parts are generally easy to find and returns handled fairly. Downsides: occasional rude phone interactions and poor responsiveness, a few ordering delays, and one report of high prices. Inventory is Volvo-centric; some non‑Volvo wins noted. Yard organization isn’t discussed.
What clients say about Voluparts Inc in Atlanta (GA)
Bill thinks he can tell people what to do like you owe him something. Do not buy anything from these unprofessional clowns. Bill can barely handle a tough conversation and he can’t seem to be proactive in doing anything you’ve requested and blames the customer. Real class act, 40 years in the business and still a laughing stock. Earned himself a complaint to the BBB. Sorry Bill, but when so many reviews claim the same thing, you’re probably the problem big guy.
Firstly, let me start out with their prices. Make sure you do your homework before buying from this company. After a heated discussion with the owner, I contacted my dealership only to be told that the last couple purchases I made I paid double what I would’ve paid from ordering directly from the dealership, if that doesn’t tell you a lot? Secondly I have not received very good customer service. The owner of the company is extremely rude. Every time I’ve ever called I’ve been nothing but POLITE and he has made me feel less than. As a woman is hard enough to call and speak to men about parts more less to have a man treating you like you’re beneath him. I hope this review helps the next person, male or female for that matter.
Response: Not that my wife needs me to step in here, however, I want to clear the air for your VERY small audience!
140 reviews for a company that’s been in business 20+ years doesn’t say a lot for you. Out of those 140 reviews, 1/3 of them(Based on the email naming conventions, it appears the majority of these individuals are women) all stated they were verbally attacked by an older man. It sounds to me like you’re the one who’s had a lot going on. My philosophy is it’s never too late to change, but I have this feeling you’re an older version of a KAREN and besides feeling empowered by treating women like their beneath you, you need to make up for POOR foot traffic by increasing prices way above the retail cost. I would encourage anyone reading this review do their research before buying on your website.
Excellent place for parts and expert advice. These are very experienced mechanics. William was able to diagnose my issue over the phone. I can't recommend them enough.
I been going for 40 years. Best place in the USA for parts and a easy afternoon. I always want to stay and look around. Best counter crew but they like Hershey kisses and soda pop. Just saying.
Impeccable customer service. Professional and knowledgeable employees. Awesome parts priced below dealerships. I have been working with the same employees at Volupartd since the 1980s.
Love this shop. They've saved my butt numerous times. They usually have what I need for my '87 245. Reasonable prices. Efficient shipping. Knowledgable staff.
I am a weekend mechanic, and there is not much I haven't done. The biggest issue nowadays is finding quality parts at a decent price. The service was spot on and the parts arrived faster than I expected. The parts were OEM+ quality and much less than a dealer. 5 stars all around
I ordered a wired harness for my volvo. They had a picture online so I thought it was in stock at there store. They told me they had to order it in. I placed the order Dec 24 . I had called them on Dec 26 they said they would have it in the afternoon and would ship UPS. Dec 28 Saturday I called them and the owner was arrogant. I was also having issues with my tv and called them by mistake. So the owner hangs up on me . I called back 2 more times cause I figured I find out information on my part. The owner hangs up on me again. I decided to call on my home phone and he says “Oh you just woke up” . Would not tell me when my part was coming in or answer any questions.he wanted to know why I called on a weekend we are closed .Well why answer the phone even. How they have 4.7 stars beats me makes no sense.
Melvin and Bill were a pleasure to work with. Voluparts had an exhaust part for my 87 740 that was very hard to find. Reasonable prices and very fast shipping and handling. Thank you, fellas!
Called this place to see if they had parts available for my vehicle. A very rude man answered the phone, told me it was too late in the day (5:26pm) to order parts, without asking me what my vehicle was, asked me if I had a Volvo, I told him no. Not sure why that would matter. He said “good luck finding the parts, then proceeded to yell at me saying that I needed parts pictures and OME numbers, which I did…and I told him that. After that he told me to have a hot weekend and hung up the phone. I didn’t realize that it was a Volvo only place, so he could have just told me that instead of being rude!
Highly recommend. Great service and knowledge. 1/3rd of the way thru a 2000 mile trip from Florida to Canada and William swapped out a malfunctioning fuel pressure sensor on the spot. Thanks Voluparts!
Extremely friendly and helpful over the phone and in person Recently have gotten in to Volvos and were very helpful with getting/ having the parts I need for a good price they were also very knowledgeable on my car and gave great advice and pointers. Makes me happy to own a Volvo will definitely be back
Bought a ton of stuff from them, and have aksed these guys soo many technical questions before, everytime they helped me. I see the other reviews saying the owner is rude so ill remind you, this isn't a corporate chain store with customer service representatives, this is a family owned warehouse in an old industrial district in Atlanta and has been for decades. They do what they do *extremely* well. This isn't autozone lol it's significantly better.
Very rude!! Would not recommend this place. I wanted a driver side back tail light assembly but I never got it! The guy told me it was 99 dollars plus tax and I told him that’s fine, but then when I looked at my bank account he charged me 319.36. When I called back, to tell the guy about it, he told me I needed to find it. How am I suppose to find it, if I never got it? I wouldn’t recommend this place, they are just rude, and don’t help you at all!!
The staff here (especially Melvin) is fantastic and knowledgeable about the Volvo 240, and have always sent me requested parts in good timing. Highly recommend if you are maintaining or restoring a classic Volvo!
my shift assembly broke on my 98 S90. I called all the local dealers in NC and no one had one. I was also informed that Volvo stopped making them all together. I searched all the local salvage yards and all the internet resources I could think of. By chance I cam across Voluparts website. When I checked the website for the part it said new was not in stock but to call for used. I called up and luckily they had a very good used assembly in stock. They sent it UPS to me within 2 days. I now have part to put in and will have my S90 back up and running in no time. Thank you Voluparts! I saw plenty of other items I will be coming back for very soon!
I do not know what I would do without VoluParts. I have a 1972 model 142 and I have had a 245 and a S70 in the past. Every time I need something Volvo related they either have it or know how I can get it. They even helped me when I lived in Chapel Hill by shipping me a gas tank up there. One of the few auto parts stores that truly knows what they are doing. No fuss, no hassle, just the parts I need and the knowledge to go with them. As a Volvo owner I feel blessed to know about these folks.
Thank God for Voluparts. I have tried all of the Volvo parts suppliers in the U.S. and no one comes close to VP. for available new and used parts. Melvin is a gem of a man and always goes out of his way to help locate hard to find parts and no one compares on overall customer service. They are without a doubt the best in the country and will always look forward to talking with Melvin and depending on him for everything Volvo.
Helpful and knowledgeable staff, reasonable prices and just about everything in stock for your Volvo. No drama with purchasing or shipping and part was an exact fit. Kind of the way it should be in the first place.
Voluparts is my first stop when parts shopping for my '04 S60 with 80K miles.. Prices are very competitive but for me customer service is where Voluparts really stands out above the rest. I've had the pleasure of dealing with Bill Edison on more than one occasion. Whether it be just advice or steering me in the right direction trying to locate parts, I've always gained more knowledge of my P2 Volvo doing business with Voluparts.
Great advice and follow-up! They suggested a part that was a better fit and that saved me money. They also remembered that I needed advice on which fixative to use, and attached a photo-copied page in the shipment so I could get exactly the right product. Outstanding service.
Got a second part from these guys, about a year after my first order. Same excellent support and service, from a different person than I worked with the first time. Top notch!
These guys are awesome! I just bought my daughter her first car - a used Volvo XC60, and it was in showroom condition, with the exception of a missing side mirror turn signal lens. The dealership that I purchased it from said it would be expensive to fix with parts and labor, and since it was a used car, it was being sold as-is, so I Googled Volvo parts, and found the Voluparts website, and didn't even realize they were so close to us. The part was less than $30, and when I asked how much it would be to install it, they quoted me $5.00 for a five minute job. Then, I sent my daughter alone, so that she could learn how to be responsible for her own car, and they didn't even charge her to install it, and made the process super easy for a 16 year old new driver. I will be returning to them again, and we highly recommend them.
Excellent service!! I recently purchased a 1998 Volvo S70. Nice car, but needed a few items. Found this site on a search. Pricing is great, delivery time is amazing! I will continue to shop with this store as long as I own this Volvo!
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