This rating is based on customer reviews, inventory size, pricing, and service quality
In Dallas, TX, DA Cheap Towing Company earns a mixed verdict: 63/100. Strengths include professional, patient drivers and smooth experiences for some repeat users. Common complaints cite higher-than-expected pricing, a third‑party dispatch model, quote increases, cancellation charges up to the full amount, long ETAs (reports of 60–90+ minutes), and delayed refunds. Key pressure points are pricing transparency, wait times, and uneven customer service. No relevant insights on inventory, yard organization, or parts‑finding. Limited recent data, so trends may shift; compare options if speed and clear pricing matter.
Address:
10661 Steppington Dr #2105, Dallas, TX, United States
Definitely don’t recommend, this is a third party company. I’m only leaving 2 stars because I ended up with the drivers actual company number. I was told $269 and if I cancel then I would Be charged half. I ended up fixing the problem just as the driver arrived , so I called to cancel. She tells me that I’m still being charged full price because he arrived. I have no problem paying for his time and gas on the way to me but for me to pay the entire charge when I didn’t use the service is wild.
I initially called for a tow and was quoted a price nearly $100 cheaper than what I was ultimately charged. The representative instructed me to send my vehicle’s information via text to a random number. After sending the details, I waited about ten minutes without any response before calling back to ask about the payment details. At that point, the same representative informed me that the price had increased.
Since I was stranded near my job during my lunch break and had been promised a 30-minute wait time, I reluctantly agreed. When I gave them my credit card information, I was also told that if I canceled now, I would still be charged half the amount. With no other options, I proceeded.
After 30 minutes, no one arrived. I waited another 30 minutes, but it wasn’t until an hour after that original call that I finally received a call from the tow company, telling me it would still be another hour before they could arrive due to traffic. By that time, my car had started, so I no longer needed the tow. In total, it took them nearly two hours after my initial call to even contact me about the estimated time of arrival.
The driver informed the company that I no longer needed the service, but I noticed they still charged the full amount to my card. When I called to report the mistake, I was assured they would correct it. It’s now been over a month, and I still haven’t received my refund.
I strongly advise others to avoid this company—they are unreliable and dishonest.
This is just a dispatch company, and not cheap. They promised 30-40 mins hence I cancelled my insurance tow service and preferred to pay for faster service. However their tow truck arrived only after 90 minutes to an urban Dallas location. It was a disappointing misrepresentation.
Amazing customer service. They were helpful, professional and made this stressful process painless.Thank you again to DA Cheap Towing Company. Definitely recommend!
Best towing company, I have used their service more than twice and they are very patient and helpful both times. I was very satisfied with the service I received and the customer service was very cooperative. Definitely would recommend, you won't be disappointed!
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