This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the available recent reviews for Auto Assist Towing & Recovery in Dallas, TX, sentiment is overwhelmingly positive: fast arrivals, professional drivers, careful vehicle handling (incl. flatbeds for AWD), clear ETAs/updates, and fair pricing. Services span jump-starts, fuel delivery, lockouts, tire changes, and long-distance tows. Wait times are short and customer service is consistently courteous. No recurring complaints; topics like inventory, yard layout, or finding parts aren’t covered here. Overall score: 99/100. (A few of the latest 30 weren’t visible.)
Address:
8014 E R L Thornton Serv S, Dallas, TX, United States
What clients say about Auto Assist Towing & Recovery in Dallas (TX)
My SUV broke down many states away from home and I needed reliable long distance hauling. This company has gone beyond my expectations. The dispatcher was very clear on the price and timing and the driver was quite gentle on my vehicle. I was kept in the loop as to progress of the transport which was encouraging. The promised SUV arrived, safe and on time. Long travel could be tough but the professionalism made the process so much easier. I would definitely recommend them for car transport services and particularly appreciate the reliability and communication they provide.
I ran out of gas on a lengthy drive, on a country route, and there wasn't a station for quite a ways. I asked for fuel delivery and I wasn't sure how long it would take but the dispatcher gave me a realistic time limit and kept to it. The driver had enough gas to transport me safely to the next station, then checked that the car was working okay before he went. He wasn’t in a hurry and even took a moment to check that I was okay to continue driving. That little extra step made it seem like a helpful service, not just a hasty drop-off. They also do car towing and local transport which is good to know for future reference he said. The whole experience felt reliable and easy, which is exactly what you want when you’re stuck on the side of the road.
When I was out running an errand, I accidentally locked my phone and keys in the car. This made things even more stressful. I called a service to help me get out of my car, and they came to my aid much faster than I thought they would. The professional unlocked my car quickly and without breaking anything. He was always professional and never made me feel like I was in a hurry or embarrassed. You hope you never need it, but it's comforting to know that there is a good choice if you do. I would trust them if I ever got locked out of my car again.
I hit a huge pothole that broke my front tire and bent the rim, leaving me stuck on a busy route. The guy acted swiftly and was very careful of the traffic while loading my car. He was very attentive with how low my car was and made sure the tie-downs were in the right place. He even suggested a good local business to fix the rim. This is the group to call if you need reliable car towing from folks who really know what they're doing.
During rush hour last week, my SUV broke down on the freeway, and I had to call for a tow truck. I was scared, but the driver arrived there faster than I imagined and made me feel better right away. He informed me everything he was doing while loading my car and was very careful with it. He didn't simply pull the car; he also checked to make sure everything was safe before he departed. What stood out the most was how calm and professional he was the whole time. I've worked with towing companies before that appeared rushed or careless, but this time was really different. I would absolutely recommend this company to anyone who needs reliable car towing or even long-distance hauling because everything went so perfectly for me.
Their vehicle towing service helped me get my automobile going when it wouldn't start in a parking lot. The driver was nice and did a wonderful job. It everything seemed easy and reliable.
My truck battery died in the parking lot of a grocery shop, and their roadside assistance came to help. They got there fast, gave me a jump, and made sure it was charging before they departed. Good service and prices that are fair.
I got locked out of my car late at night, and they came faster than I thought they would. No harm, no trouble, simply a quick and efficient service to get you back in. Thanks for getting back to me so quickly.
I feared I would be stuck forever when my car broke down in the middle of nowhere. This towing business came quickly and took me to the nearest technician. The driver was professional, and I felt like they were taking good care of me.
Needed emergency towing when my tire completely shredded on the freeway. The whole process was smooth. They sent updates, and the driver was courteous and careful with my car. Felt like I was in good hands the whole time.
I'm really amazed. They sent someone out with the correct tools because I had a flat tire and no jack. It was more like help on the road than merely a tow. In less than 30 minutes, they had me back on the road.
My truck broke down on a road trip, so I needed a long-distance tow. The dispatcher was honest about the price and the time. The driver was nice, loaded the car gently, and brought it to the technician in one piece. Good service all around.
I was nervous about towing my AWD vehicle, but the technician knew exactly what he was doing and used a flatbed. No damage, no issues. Felt like I was in good hands the whole time.
These guys are amazing! We needed to have a 4x4 towed on Saturday afternoon and the online booking and quote process was incredibly simple. Once the order was placed, I could easily track the arrival of the truck, just like checking on an Uber. It was fantastic to see that someone was dispatched right away. The person who towed our vehicle was excellent, and the price was also very reasonable. I highly recommend them.
Auto Assist Towing & Recovery deserves recognition for their exceptional service. The TOW MASTER arrived promptly in their truck and demonstrated a high level of professionalism. They efficiently hooked me up and safely transported me home in a short period of time. I am highly satisfied with Auto Assist Towing & Recovery and will be a loyal customer, as well as recommend their services to others. With drivers like the one from Auto Assist Towing & Recovery, they are destined to become a major player in the industry.
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