GM Parts Club in
Dallas (TX)

Great customer service. Let me know I had the wrong product and ensure me that the product he selected was the correct part I need.

Smooth and easy transaction. High recommend.

Every time, I have trouble on the web page. I call and they give me some of the best help and Assistance finding parts for me and give me parts numbers to find pricing.

I specifically ordered from your website because your website indicated that your shipping would be sooner than any other website. Basically I would receive the parts sooner than any other website even though it was more expensive so then some of the others. Ultimately I was wrong. In fact, I was very wrong. It wasn’t until I called your company that my product was actually shipped out. It was much more of a process than it should have been. I am very unsatisfied with my purchase from your company.

After my order I had a concern, but part got to me quickly. Thanks

Ordered 2 seat warmers for the back part of my 2010 Silverado , i received only 1 and when i called they said they would call me back 2xs and have not .

Everything so far has worked out as planned but there are some issues I had but really had no choice so….. only reason I gave this 4 stars and not 5 is because SHIPPING!!!! Almost $70 to go from one part of Texas to another. I ordered a set of fender flairs and shipping was half that price. That’s my biggest gripe. I know shipping isn’t free but come on let’s make some deals on reasonable shipping prices and on top of that it’s been about one day before a week and it just shipped. Anyway, like I said that’s the only reason that one star is missing and really I know shipping has to be handled. In the future though paying that much for an item let’s get it here at a reasonable time. Besides that, man….. y’all are awesome!!!!!

So far is a little disappointing, 1 ordered 2 heads you sent 1 but charged me for both! Sent emails and have had no response! I hope this changes. Scott Freund

I received my hitch. Box damaged in shipment. With return labels from someone else. The hitch is in good condition. Caution spiders hitched a ride. They could have removed the return labels.

Search engine was familiar to me for GM online parts ordering, so that’s good. They had the heated seat element I needed with a reasonably discounted price over Retail. Shipping was next business day and delivered within 3 days of ordering, so my vehicle had minimal downtime for the repair. Part was well protected and undamaged. Very pleasant and prompt experience from a GM parts dealer. A breath of fresh air, thanks guys! Now, if you can just get the price down on a new seat adjuster assembly… Footnote for the DIY’ers: The OLD heated seat element in the photo with a burn mark on it ohms out at 5.597 ohms. The NEW element ohm reading is 4.496. The one ohm increase in resistance is enough to cause problems!

Great service and communication. Ordered brake rotors and related parts for my 19 Cadillac ct6. Shipped next day. No issues. A+

Steve Bluhm & Daniel Fernandez were both amazing. I have a 2019 GMC terrain and I had a piece break on my SUV. I ordered off their website and not only did I get a confirmation email. I was informed one of the pieces was not in stock so I changed my order. They shipped out the item the next day and it showed up the following day. It’s perfect. Not only that I was able to call and talk to the person who sent me the email . He ordered me a piece that was the right piece when I had originally ordered the wrong piece. He was super personable & picked up on the phone on the 1st ring. I originally went to a different website to order a piece, but it took over three weeks and then they said 10 more days and it was another two weeks so I canceled the order. At the end of the day if you have a GMC and need to order parts, this place will not let you down. They go above and beyond in Customer Service 100%. They even informed me that they would do some research on a backorder piece and keep me up-to-date. Looking forward to doing business with them again.

Don't answer and they hang up when they do answer. Never got my tracking number. Get transferred to 3 different people who can figure it out.

I am extremely disappointed with the service I received regarding a part order that I never received. This experience has been both unprofessional and unacceptable, especially coming from one of America’s leading vehicle manufacturers. Despite being told on multiple occasions that the part would be shipped, I have yet to receive anything. The lack of follow-through and poor communication is frustrating and reflects poorly on the company’s commitment to customer service and reliability. I expected much better from a brand with such a strong reputation. This issue needs to be addressed seriously to prevent future customers from experiencing the same lack of accountability.

I regret not reading the reviews before choosing to order from this company, under the assumption that I was dealing with a trustworthy and reliable business for automotive parts. I placed an order through the website and only received an initial confirmation email. Since then, I have received no updates regarding the status of my order. Despite multiple attempts to contact the company via phone and email, I have yet to receive any response. Additionally, I waited in the store lobby for three hours after being told by an employee that my order would be ready soon and to expect a confirmation email. Unfortunately, no such update ever came, resulting in a significant waste of time and resources. If you’re considering purchasing parts from this company, be aware that unless you’re buying directly in person—which often comes with an additional cost—you may face poor communication and delays. Given that these are OEM parts, I expected a far higher level of professionalism. Major retailers like AutoZone and O’Reilly provide faster, more responsive service, often fulfilling orders immediately upon placement. Update: They finally responded around 1:22 PM when I called again. Jessie answered and was able to fulfill my order. I wasn’t aware they closed at 2:00 PM, so I had to rush over to make it in time. Fortunately, I arrived by 1:55 PM, just before they were about to close. I’m glad I made it.

I was okay with the 1.5wk delay even though it said in stock. I’m however not okay with their shipping practices. These are metal gaskets that are supposed to remain flat. They bent the intake gasket and card to fit in a used Amazon box that was too small to even fit the gasket on the cardboard card. I’ve reached out and asked before, received nothing in reply even with pictures sent. I hate to say it, but I will not be doing business with this company again.

I ordered a part and then later got an email saying they gave me the wrong price and wanted around $30 more. This was after the payment went through. This is very unprofessional and not the kind of business I would ever recommend anyone deal with.

Order a part for my truck in October. Have been waiting since then. The only email I have received is the one confirming my purchase. I clicked on the track my order link and it popped up an error. Obviously it is not a good idea to order parts from here unless you want to give away free money. The lack of communication makes me positive this is a scam. I'm very unhappy with the whole thing.

Ordered parts for a hood on a 2017 gmc sierra November 7th. Was charged didn't see or hear anything for over month and a half. Emailed and called multiple times and couldnt talk to anyone. When i finally did got the run around. Finally called before Christmas and they said they were waiting on couple nutts and should be in another week. Fast forward never got any shipping and waited 2 weeks and they canceled order January 6th. 2 months of waiting and all I originally got confirmation email and their cancelation email. They havnt reached out or anything and very difficult to get ahold of.

DO NOT BUY FROM HERE! Part ordered as it was showing in-stock, called them and verify. No shipping notification reply after 4 days of order acknowledgement. I sent a request of information per their instructions listed on the web-site. On the sixth day they cancelled the order stating national back order on this part. Their website still shows the part in-stock. Most likely this company should not use the internet since they can't perform services verified.

Beware. This place is either a scam or the most poorly run business. I ordered a part, never received it. Voicemails and emails went unanswered. After 6-weeks, I got a notice that my order was cancelled. 3-weeks later and still no refund. Wish I could give them 0-stars.

I ordered a car part July 12, 2023 and today is August 8th. I called once to get a status on my order and a guy picked up saying he will go in the back and check on my order. He put me on hold and the phone rang then he never picked back up. I called again and the same guy picked up right away and I stated I was the same caller trying to see the status on my package from July 12th. He then said “oh my bad bro I’ll look right now” then hung up. I called for the third time and luckily a woman picked up and actually helped me. She said the reason why my package has not been sent out yet is because they were trying to verify my VIN to make sure it is the correct car part…… the reason why they haven’t called me or email me about my VIN well before I called confuses me but at least she got my package shipped out. Customer service at the parts desk is terrible and unprofessional but at least the third time I called, someone wanted to do their job.

***Buyer Beware*** Please read before purchasing from here. I ordered 2 engine mounts,at the checkout the site asked for my vin# to verify parts will fit. So I did. I paid for 2 @ $70.89 each. 2 days later gmparts sent an email stating that the price was wrong,it was actually $86.00. I asked how could that be? They said because the price on the website was wrong.I asked "Is that my fault?" After no compromise I accused them of the famous "Bait and switch". So I called them out on their poor business tactic. The then canceled my order. I wish I could post the thread of emails to show the bad business tactic in black and white.

Would give zero stars but site wouldn't allow anything below pone. Ordered online and received the wrong part. They wanted to argue with me about what was ordered and what was sent. I just wanted a refund and a return label so I can send their part back. Never encountered such attitude from a business before (Jesus Perez). Still have yet to recieve a return label or refund. I guess small claims court is next.

Worst experienced unprofessional. I ordered a arm rest for my GMC Acadia 5 days. Ago I gave them My info, the car details etc. He told me that he will give me a call when it’s there. Told me it would take two days. I called today, and they are acting like I’ve never called them before. He asked me at least three times if I called them. I told him that from the beginning. He asked me if I already payed for it, I said no, because he never asked me any way of payment. He made it seem like I would pay when the part gets here. I don’t want to do business with a company who doesn’t remember me placing an order.

I ordered the wrong part for my 2019 pick up and the staff found out by the vin number I sent in. They contacted me by email and phone and got the correct information. The correct part was sent. It saved me a lot of stress and aggravation. They seem to really know their business. They were very helpful. I’ll definitely do business with them again.

Ordered parts for an 02 trailblazer. Parts came quickly with confirmations during each step of the process. Got everything I needed for $300+ less than my local dealer wanted shipping included. Would definitely use again.