This rating is based on customer reviews, inventory size, pricing, and service quality
Dallas Towing & Recovery in Dallas, TX earns a strongly positive verdict: 94/100. Reviews consistently praise fast response, on-time arrivals, careful handling (including EVs and RVs), and friendly, skilled drivers backed by communicative dispatch. Pricing is widely viewed as fair/affordable, with digital pay options noted. Common themes: professionalism, clear updates, and quick turnarounds. Weak spots are rare but real—one report of a high fee and improper parking, and another of long delays and poor updates. No data here on parts, inventory, or yard organization.
What clients say about Dallas Towing & Recovery in Dallas (TX)
Big shoutout to Joshua and his expert service. He was very kind and proffesional. I couldnt have asked for a better experience than what this tech gave me.
If I could give 10 stars I would ! I was locked out of my Tesla Last Night in 53 degree weather , he let me know that he’d never worked with a Tesla before but that he would attempt to help me. It was freezing cold and if it wasn’t for him I don’t know what I would have done. A blessing this company and individual was. Thank you so much sir , you have no idea how much you helped me ! Thank you , thank you !!!
The service was excellent and quick! Had an incident with my vehicle and i was causing traffic being stuck in the middle lane. I called and they quoted me a very good price. They arrived in under 15 minutes to me and got me out the road with no hassle. Unbelievably great experience truly. The gentleman that helped me with such ease was named Joshua. Highly recommend this service to anyone stuck in a situation with your vehicle
Thank you so much to Joshua , I got into a car accident heading to work and I was very nervous and overwhelmed for my first accident . He came in time and the whole process went smoothly . Communication was great , caring for the vehicle loaded carefully and secure it very well . He was very respectful and patience . My first accident but Joshua made the process runs smoothly for me . I highly recommend this towing company and asking for Joshua .
I must say, these guys are really good. Juanita, totally took care of me. The location Overseer, (I'm sorry for not remembering his name) is top notch. I like them, annndddd.... on top of that, it was a RV they towed for me. Very fast and on time!!!!!! USE THEM FOR SURE!!
Best tow service in Dallas by far. They arrived quickly and made the process as easy as possible. Customer service was exceptional!10/10 would recommend
Excellent very professional on time and overall friendly I was very comfortable from the pick up to drop off and the dispatchers are amazing definitely using them again
The service was incredible—super punctual and fast! I had an accident in my Tesla, and honestly, moving that car is difficult, but they made everything so quick and easy. From getting it out of my garage, which is a bit narrow, to taking it to the Tesla repair shop where I had my appointment, they handled it all seamlessly. They arrived at my house on time and got to the appointment on time as well. Honestly, this is an emergency contact that everyone should have saved on their phone. I loved the service!
Dallas Towing & Recovery is an amazing towing company. It’s starts off with dispatch. She keeled me updated during the entire towing process and was very sweet. The tow truck driver was fast and very professional. If I’m ever stranded on the road again I will definitely call them again. I am now a lifetime customer.
Impecable service and professionalism. My "predicament" required two-tow vehicle types and team work. The hand off went extremely smooth, with one driver directing traffic as the other loaded onto his vehicle from the other.
Fast and good service for the price. But honestly the best part was having Jason help me out! Whatever he is being paid he needs a raise! He likes his job and has a great personality and that is what makes and keeps a business running so good. Seriously I hope a manager or someone reads these reviews, celebrate that guy !
The service was spectacular. I called dispatch and they were nice and friendly. I told them my issue and they sent a driver really quick. The whole process was super fast and easy. Plus they had a Zelle option if you don’t have cash, which was a big plus. I definitely recommend them 100%
Great experience with this company. We were in a bind on a Sunday morning. Dispatch was nice and helpful. The driver was there on time and was also courteous. Will be using again. Here's a pic of the pickle we were in loaded shipping container that was in need of a lift
I was involved in a traffic accident that was not my fault!! I got hit in the head, the guy from the tow truck charged me 150 dollars from the beginning of the street to my street, and Gas parked my car upside down in the direction of traffic, I called them today that they will turn the car upside down for me and the girl Bullfone tells me it's also your fault that you didn't tell him. Was I straight after an accident with a blow to the head? I ask where is your logic? You received 150 dollars and did not park the car according to the law??? Really what a good service? A big disappointment. It's a shame that the Dalles police work with such an irresponsible and inhumane company!!!
Excellent service from start to finish. When a towing emergency arises, I need fast, efficient, and quality work. The good folks over at Dallas Towing and Recovery never disappoint. The Best In The Metroplex!! And the most cost-effective. I stand by that. So go ahead and give them a call. You won't be disappointed.
Best towing company in the metroplex. They had really quick and good service. Driver was really nice and made sure to care for the car. If I could I would give it 10 stars.
Usually towing company's are hit or miss. However, Dallas Towing & Recovery was AWESOME!! They were prompt, careful when loading my vehicle and delivery. Jason was the gentleman who provided absolute top-notch customer service. He was very knowledgeable and skilled to the point of being able to carefully unloading my car directly into my garage for safe keeping. THANK YOU GUYS!!!
Satisfied Repeat Customer. Blown motor on my F-150, Dallas Towing took it from Dallas to Ft.W and back and finally to McKinney. Now trust them with my GT350, they are worth the money then to limp my car with a bad clutch to the shop.
Fast and efficient! I was expecting to wait longer, and the tow truck arrived sooner than expected! The driver was very nice and respectful! The receptionist who took my phone call was highly professional! I am very pleased and thankful!
How this towing company has 5 stars I have no clue. I had scheduled a tow from them at 9am on 10/16. I was advised that in 1-1.5 hours someone will be out there to pick up the truck. No one showed up until 4pm. Once they showed up, the guy mentions he won’t be able to make it to our terminal by 5pm. I was advised that following morning at 8am-8:30am they will come up to the terminal to make delivery. The truck did not get to the terminal until 10am.
I extremely disappointed with the level of professionalism with this towing company. Not once did anyone update me what was going on. I had to constantly call these guys back and forth to get any sort off communication.
I had an incredible great experience with Dallas towing. A 20-ton dump truck drove into a low spot on my property and couldn't get out. We tried using another 20-Ton dumptruck to pull him out, but nothing work. I called about 8 towing companies and got VM's and long wait times. Then I called Dallas Towing & Recovery and within 15-minutes they had a driver on the way to my property. The woman handling the matter in the office had exceptional customer service skills and very communicative. The driver came out and he was extremely careful as he checked and re-checked each step for safety. This was near maximum capacity for his 25-Ton winch because the truck was in a low spot and sunk in. But using 3 cables he was successful. In the end they charged me less than the estimate. Every towing company should use this feedback as part of their training module for their team members. Definitely, a 5-star company!
Dallas towing and recovery are the best!!! I was so thankful to find a company who know how to talk professionally. And their work is just as good. Thank you so much to Joanna and Mia for all your help. They helped get my tractor towed at 5 am and we’re very responsive…. Highly recommended
Extremely professional when towing my C4500 Kodiak Ambulance with a trailer and classic truck attached! Amazing service and punctal. Will be using DTR in the future and referring all my friends and family. Thanks again!!!
I had a truck down in Houston needing to get to Dallas. NOBODY in Houston would help. I reached out to Dallas tow and recovery and within 4.5 hours they were in Houston getting our truck and our driver. You won’t find any better services than this!!
Absolutely outstanding! I broke down on the side of I-30 and needed a tow. Carlos showed up and went right to work getting me hooked up. I was loaded with fragile freight so I looked for a company with a high rating to get me and my load to a shop safely, and I was not disappointed. Carlos drove with great care to the shop and even dropped me at a hotel on his way back. This is the type of service that is difficult to find nowadays. If you're in need of a tow, make sure you call these guys!
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