This rating is based on customer reviews, inventory size, pricing, and service quality
In Dallas, TX, reviews for Dallas Towing Top Master are generally positive but uneven. Many highlight fast arrivals (often around 30 minutes), careful handling, and professional, helpful drivers; several note fair or affordable pricing. On the flip side, recurring issues include delayed ETAs or no answer, curt phone support, and price disputes for short tows or simple fixes, with some feeling overcharged or surprised by fees. Customer service ranges from attentive to unresponsive. No data on parts inventory, yard organization, or finding parts (service is towing-focused). Overall: 78/100.
What clients say about Dallas Towing Top Master in Dallas (TX)
Was told 45 mins to an hour for the tow truck to show up. 1 hour and 15...called them. On hold for 30 mins. Driver called that he was 45 mins away still. I could of called someone else... took my card information and was told $49 charge if I cancel. After finally getting someone on the phone (after calling 4 times or more) they stoll wanted to charge me the cancelation fee! The guy answering the phone kept transferring me to this girl that had no idea whats going on.. recored the call just in case they want to charge me. The worst tow company in dfw don't waste your time horrible horrible service.
I desperately needed a tow truck in Dallas, Texas since I was stranded on the side of the road. Top Master Towing Dallas quickly saved my day! They provided excellent roadside assistance in Dallas, and the tow truck showed up very far away. They were also the least expensive towing company in Dallas because of their affordable prices.
These guys were incredible when my car broke down in a remote area. Even with the challenging location, their team was efficient and quickly towed my vehicle to a nearby garage. I’m beyond grateful for their professionalism and expertise during such a critical time. They truly saved the day!
I've used this towing company multiple times, and they never disappoint. Whether it's a flat tire or a dead battery, their team is always quick to respond and provide professional service. They handle every situation with efficiency and care, ensuring my vehicle is safely transported to the desired location.
This towing firm helped me when my tire blew out on an empty road. My tire change was a breeze thanks to the driver's skill and prompt response. Thank you so much!
Dallas Towing Top Master was a lifesaver when I needed a tow in Dallas! Their team arrived quickly, handled my car with care, and kept everything clear and simple. I truly appreciated their honest pricing and genuine support. Highly recommend!
I had a flat tire late at night, and Top Master Towing rescued the day! Their driver was quite pleasant and arrived immediately. I was back on the road in no time!!
My car broke down on the way to a work meeting. I called Top Master Towing and they were there within 30 minutes. They towed my car to the mechanic and even helped me arrange a rental car. Their service saved me from a major inconvenience!
Stay away!!!. They quoted me $184 for a 1.2mile drive tow to a repair shop. . I made some more calls and found another company that was willing to charge me $70.
The customer service was exceptional, and the representative went above and beyond to address my concerns. Their tow truck in Dallas, Tx helped me despite my car's low ground clearance. I will undoubtedly contact them again in the future.
I'm biased against towing companies so regardless of their service I'm not a fan of them based on past history and what I see them do regularly..steal people cars.
At 8:00 a.m. today, I called to have my vehicle towed, and it was picked up in less than an hour. The price and service were both excellent. I wholeheartedly endorse this towing service in Dallas.
I've found that this company and I believe that it is the most reliable choice for tow truck service Dallas. They are dependable and always arrive on time when you need them. I would not suggest using anyone else.
Needed a wrecker service in Dallas and I'm so glad I found this company! They were professional and quick, and their crew was great. I would definitely recommend them to anyone in need of a tow.
They are shady people And literally tried to charge me 280$ to get a nail out of my tire. Process took 10min literally …. They are scamming and false advertising.. didn’t let me Know the price until they already jacked my Car up And started fixing … definitely give this company a -2/10 horrible communication…. I understand it’s at 4:00am but they are ripping ppl out of their money…. Sad case and I would never do business or Recommend this place to ANYONE!!!!
Im not one to write bad reviews Called @ 10:30 pm These people said they had a trailer rim by phone had us send pics so he knew what size before coming to us & charged us for the miles back & forth anyway! They charged us $1170.00 wouldnt give us price or estimate only $80 deposit when we asked. They had to weld the rim not replace it Poorest tools & used personal vehicle They don't take cards only cash apps. They are shady af !!There are other options. PRICE GOUGE @ ITS BEST WITH THIS COMPANY!!!
Was told the tow fee would be determined by the amount of work done during the tow. All the guy did was pick up the car and tow it around the corner. A 4 minute tow and I was charged $179. There was no extra work required to get the car on the truck. Last week I got the same car towed over 20 miles and was charged $135. I'd NEVER recommend this company to anyone! I really feel like they ripped me off.
You feel awful, but that fixes NOTHING! That's an empty, meaningless apology.
After arriving in Texas today and finding 2 flat tires to my vehicle, I called and William came and got my car to a place to get fixed. It was quick, efficient and fun! It was a terrible day turned better because of him!
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