This rating is based on customer reviews, inventory size, pricing, and service quality
In Dallas, TX, Auto Fit earns a highly positive reputation (95/100). Most reviewers praise exceptionally professional staff—especially Hector—for fast, polite help, loading assistance, and careful part checks. Prices are lower than dealerships, with many noting new, good‑quality panels and a solid selection. The counter pickup process feels well organized, with helpful fitment verification. Downsides: occasional long waits, damaged parts requiring swaps, and rare in‑stock miscommunication or refunds, leading to inconsistent wait times. Overall, strong value and service.
I was not sure of the location, but I called and the gentleman was extremly nice. Hector who brought my part was nice and opened my box and helped me take rhe part ro my car. Very great experience
The only reason I rated this place a three stars was because of Mr Hector Hernandez I literally sat here for almost 2 hours watching this man do more than what I seen anyone else in the shop too. All everyone else was just sitting there on their phones and our computers. I once said I see anyone else offer Mr. Hector Hernandez help but when my daughter approached someone in the front desk and ask if someone can help him so that we can hurry up and get out we had children and grandchildren to pick up. Someone had a smart remark. I have never seen so much people working in one office and only one person receiving parts and also Attending to customers also scanning each part and given it to the customers also offering to take out to customers vehicles, I feel like there should be more people working as hard as Mr. Hector Hernandez and this location I seen so much young people sitting around behind the desk on phones and computers, two times apart that I had bought was pulled out and the two times the part was damaged until the third time it was OK so he asked me to scan the barcode and give a review and this is my review thank you Mr. Hector Hernandez
5 stars for hector he was amazing he’s the only one I seen up and doing his job we had to receive 3 different hoods today because the first one was damaged the second one was damaged ask one of the workers if they can help hector because he’s the only one I seen working and attending people and all he had to say was no he couldn’t help him but anyways hector did an amazing job
Hector at Auto Fit is the best! He is quick running the parts to customers and makes everything super easy and convenient! He’s super nice and very polite!
This autofill location is very custom.Bad customer service.They make me wait one hours after one hour.They tell me they do not have a part before.I come to the location they have part.They tell me by phone when I came.They said they have a pot then charged me the money.Make me wait about one hour's.Then, finding a death and we didn't have a part he claimed he said he is manager of the location.Look guys, I have posting his video.How delight you guys can watch the video
Great customer service. Every time I come in, I’m treated very well. Hector, especially never fails to provide excellent service, he’s very attentive when delivering parts and always makes sure the customer is taken care of. Even when things slow down, you can see him looking for ways to help. He has helped me carry items out to my truck multiple times. Highly recommended.
Arlene was very helpful in making it possible to acquire the part I needed. Smooth simple and easy process in and out quickly. 5 stars! She went above and beyond! Thanks Arlene!!!
Hector is incredibly knowledgeable and always ready to help. He takes the time to understand customers’ needs and finds the right parts with patience and expertise. His friendly attitude and professionalism make every visit easier and stress-free.”
I had a great experience at Auto Fit. They had the body part I needed in stock, and the pricing was much better than the dealership. The staff helped me verify the exact fit for my car and made the process quick and easy. I’d definitely recommend Auto Fit for anyone looking for affordable auto body Parts.
I have been coming here for 10 years and the service has always been on point . For Insured auto collision. the assistance for will calls, always been excellent. and I always refer my friend to Auto Fit. It makes me feel like a family and I can call and save myself some time. get parts And they just go to extra mile. so I love Auto Fit bless Auto Fit and the people that are there, take a lot of pride and help us and I’m grateful
This is my new spot for car parts! They were sooo much cheaper than going to the dealership!! Everyone was friendly and got me everything I needed! Hector even helped me bring both my bumpers outside to my car and helped me get them into my small sedan!!! These guys are great!!!
I am so thankful for their help in getting the correct parts for my front end as I really had no clue what i was getting lol....they definitely quick, and efficient and very helpful!!
This place is great, very well run. Outstanding service from Hector! He was very detail oriented, customer focused, diligent and had a great attitude. I had 10 different parts in my order and he made sure I checked each one, offered utility knife, tape. He was kind and professional with each customer. I will definitely be back because of Hector and his great customer service.
Just put my new front bumper on my 2015 Acura TLX .Great Fit perfectly no issues . I will be buying all my car parts from Yall all the time. Thanks again.
Hector was awesome , went above and beyond . The kids at the ordering desk were friendly and helped me out even when I didn’t remember the parts name .
I am very amazes by the service these people give. I was in Mexico when I call to do an estimate for the parts I needed for my honda fit 2015. They asked me for my contact and I am guessing to speed up the service. I am assuming that they do it in case you actually buy the parts, they’ll have them ready in their system. The way they work is very clean. You can actually enjoy their processes and procedures while waiting for them to bring your parts from the storage. This guy on the red shirt is something else. Elon Musl will regret to build robots when you can have people like him. He is a beast to work. He jumps the front desk and started to clean and arrange the seats when is slow…
Definitely recommend anyone looking for car parts to come here. All the parts are brand new and at a very good price. Hector was great in getting us out of there fast . He kept us informed on what we needed. Overall friendly, helpful and a good experience.
It's a part store. But the downside is you have to wait for your parts, so if your there for 6 parts, you will have to wait for a part, sit back down, and then wait again. While your waiting you can be told your part is out of stock which is kinda misleading because you already paid for it and they told you it was in stock, so then you have to get a refund. I took some pics of the inside.
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