Plato's Closet in
Cincinnati (OH)

They rarely take anything. When I dropped off my clothes the first thing the employee at the counter did, was inform me that more "mature styles" need to be taken to Clothes Mentor. Right off the bat judging me, and basically telling me I look old, and therefore won't have anything cute. Then when I mentioned at the register that they barely take anything anymore, I was once again informed of the "mature styles" and and that my clothes are useless basically. Absolutely ridiculous! I had numerous cute things in there. Also Vineyard Vines, North Face and other items from my son that weren't worthy of your "selective" process. I would advise others NOT to waste your time.

I brought in 3 big bags of clothes. They looked through it all in not even 5 min and accepted nothing and said “this is not our style.” I truly don’t even think they looked at it. Some of these clothes still had tags on and brands were northface, American eagle, etc. 6 months ago, I brought in 3 bags and 2/3 of it was accepted.

my favorite plato’s closet. they have such good stuff , it’s organized and clean - and right next to a 7 brew!!

Will waste your time if you’re selling. Will not look through your clothes

Yall low ball everytime when im donating shoes i dont know if yall picking and choosing I’ve seen yall take in dirty beat up timbs like how and then yall offer me $22 very low and unacceptable for 2 pair of shoes 1 pink Jordan 1s in good condition worn 3 times them alone should be 50 then good condition converse worn a couple times both clean shoes no smell or anything it’s really crazy I would really won’t the stuff but I should never said yes

Solid word, feel for the workers, they're fast paced and nice. Got my stuff way quicker than I thought. Text quoted like an hour and a half and for all the bags of clothes they had I believe it but they got me done quicker than expected which was nice and they all were nice and welcoming.

Definitely low balled on 2 pairs of shoes in good condition worn a couple times for 22 dollars freaking insane!!!!!!!!

I am here weekly, if not a few times a week. I've found so many amazing pieces of clothing for a great price. The staff deals with so many things happening all at once, so I understand if they can't be cheerful 100% of the time. Despite that, all my experiences, both buying and selling, have been great! Any of the reviews who are upset about the selling process just truly don't understand how it works. They look for popular, trendy items and brands (Lululemon, Alo, Aviator Nation, Edikted, etc). They price things 60% - 80% lower then retail and you get 30% - 40% of that price. I've sold so many things here and I've never had an issue with it.

Don’t go here unless you want to them to take not even 30 minutes, when you were quoted over a hour with 3 peoples bags in front of yours, and then not go through your clothes. Unfortunately this is also not the first time they have not even sorted through the clothes and they could at least make it a little less obvious that their too lazy to sort through them. In the photos below you can see the times I submitted and the time they were “done sorting” 🤡. And the picture of my bin if the before and after with the same exact scrubs on top, same fur leg warmers, same phone case, shoes on top, took 4 things from the top of my bin and called it a day, not even sorting through my clothes. Thank you will not be coming back to this SCAM of a business and ever giving them any money.

Ashley was the best help around the store! Never been before but everything was so easy to find and we found so many good things. Will be back very soon.

We repeatedly brought in Italian clothes, new youth jeans, and new European shoes, but the answer was always the same: "This is not our style." They looked through a huge bag of clothes in two minutes, and this happened five times in a row, meaning it was a recurring pattern. It's their habit; they don't actually look at your items. They don't accept even branded American items with price tags, even though the store is full of junk that people wore 40 years ago. I wouldn't recommend this store to anyone. I would like to hear the opinion of the store manager on what criteria he uses to select employees and what criteria these employees use to select the items that people bring to the store.

my husband and i found multiple pieces on their racks that in my opinion, shouldn’t have been for sale due to them being dirty or damaged (zippers broken). there were also a lot of shoes that were pretty worn and scuffed. their acceptance rules may have changed because i know in the past things i’ve tried to turn in were turned away for much less. there were at least 5 girls at the register area and they all refused to make eye contact when we were ready to check out, until something was said to them.

The amount of fake Nike sneakers and Jordans are way too high. I feel like someone is getting them way cheap and selling them for a profit to the girls who don't know how to tell. Very cheap flimsy material.

Stunned at the attitude of quite literally every employee in the store. Quite literally huffing and puffing, avoiding eye contact, and refusing to speak to me when doing a drop off/pick up process with 2 garbage bags of clothing. I’m obviously annoyed that they didn’t select any of my nice Free People, ASOS, Adidas, etc. clothing. However, it was the customer service that really set me off. I didn’t even receive an explanation as to why they didn’t want to purchase my items. Most importantly, they returned my un-purchased items absolutely wadded up back into my bags, SHREDDED to pieces. I had to have a friend come use both arms to assist with placing them back into the car. These young girls lack social skills and respect. Will not be returning, as this was such an uncomfortable experience.

I had a very disappointing experience at this store. About five minutes after I dropped off my clothes, I received a text saying they wouldn’t be purchasing any of my items. When I returned to the store, the woman told me I needed to wash them and bring them back, and that maybe they would accept some then. I found this extremely rude, as all of my clothes were already clean, neatly folded, and in excellent condition. I brought in four large bags, including two bags of shoes, and it was clear that none of them had even been looked at. What’s more frustrating is that some of the shoes they’re currently selling in the store are dirtier than the Converse I brought in. The woman who helped me was visibly impatient and unwelcoming the entire time. When I came back to pick up my items, she had placed all four bags in their staff-only area and then simply walked away. I stood outside the area, not wanting to intrude, as I didn’t want to be disrespectful. But then she bluntly said, “You can take your stuff now,” forcing me to step into their workspace just to collect my things. This wasn’t my first time selling at this store, but it’s definitely the first time I’ve had such a frustrating experience

When you want cute clothes at an affordable price, you go here! They even have amazing sales! There were 2 dollar sales on a wide variety of clothes and 8 dollars on dresses. Everything was clean and well organized.

i hate going to this store. once and a while you might find some good clothing, but it is almost not even worth going. the employees are so rude!! twice i have been in to shop around and all i got was judgmental looks and eye-rolls. bad vibes in this place. you are better off at a goodwill or literally anywhere else !!!

Great place to find quality used clothes. Bought my son several jeans and a beautiful Northface jacket all under $50!

only shopped in here a few times but i looooove it in here!! i usually go to a different store but i loved the feel of this one :) it was a nice change! the staff who checked me out was so nice! i’m never super driven to write positive reviews but i’ve already made two other reviews for other plato’s stores so i figured why not!! one of my favorite locations and i’ve been like three times total maybe. def recommend this location if you’re looking for a plato’s to shop at!!

Brought in two boxes of premium clothing, upon picking up they barely glanced at anything beyond the top few items as all were left in exactly the same order as when I dropped them off. Felt rushed and unprofessional, especially considering the quality of what I brought. Don’t waste your time if you’re expecting a thorough review.

I had a terrible experience today and I will not be back. I brought some brands that usually they take such as Hollister, nasty gal, shein and akira. I was told to allow 25 to 30 minutes and I would receive a text. About 50 minutes go by and still nothing I go in and ask about my clothes. The girl tells me to go down the the other checkout and someone will help me it should be ready. Went to the other checkout and the guy tells me it hasn't even been looked at yet.He then goes to the girl who told me to go to him and asks me again what kind of bag did I have. I let him know it was a black garbage bag. He finds the bag and says that the brands I have would sell at Clothes Mentor and to try them. I don't even think they looked at what I brought in. I had issues with the West Chester location a few years back and now this one. I find it so pathetic that my time was wasted and my items weren't even looked at apparently. While waiting I saw nothing but Akira, Hollister, Shein, and Nasty Gal, which is clearly what I had.

Plato's is not just a store but a fun experience. Great quality, current, pre-loved clothing, is easily found in their organizes isles. Their stock is always changing so it feels like a treasure hunt. Nice store and nice staff. Great for back to school shopping.

I usually love Plato’s closet but recently the last two times I have been there I’m spending minimum of $50 or more and I always seem to come home with items that are stained on the inside with makeup or black stains on the sleeves. I already took the tags off before I noticed this. And it’s extremely disappointing. I wish you guys would take more time to inspect the items before you accept them. Even Goodwill doesn’t sell stained items. Please inspect your items more properly. Thank you. I paid $14 for the picture below that has big black stains on the sleeves.

As someone who is plus size, I am usually impressed when I see stores have a plus size section. Their selection is smaller but figured that was because it gets bought up so quickly. Today I went in to sell for the first time and was extremely disappointed. I brought in 2 large bags of clothing and even though they were extremely busy It took them like 10 minutes to get back with me on what they wanted, Which to my surprise was just my pair of doc's. I had a lot of Torrid, some Layne Bryant, and some Shein. I had sweaters, leggings, jeans, dresses, blouses, even a pink leather jacket. I figured there were going to be some things they didn't want like t shirts or bathing suits but not all of it! It's just very discouraging to see that they don't even care if my demographic is represented in thier stores. They will definitely be a last resort for my family from now on.

I’ve normally had good experiences with this Plato’s and recommended it to my boyfriend and friends. So him and I decided to drive all the way out to this specific location to sell clothes and shoes that weren’t even a year old just because of these good experiences. They wanted to give $10 for two pairs of Nike shoes? $1 for a new north face jacket… then the bucket of clothes looked like they hadn’t been touched at all, still folded up the same way we had them when we brought them in. It just upset me because this exact same thing happened to me at another location and the manager had to reach out and apologize after looking at the cameras and seeing the employees did not in fact look at anything I had brought. So I would be really sad if that happened yet again but this time at another location. We bring items there with the impression that everything will at least be looked at rather than just ignored as if our time coming out there isn’t valuable and that our items aren’t even good enough to scan. We had folded everything nicely and everything was clean just to make things easier for everyone. Again I hope this wasn’t the case but it truly looked like nothing but what was on the very top was even touched. It’s just a little disrespectful to the customers that come there. The employees were very sweet but it still stinks that our items were just sat to the side as if we wouldn’t notice

I went in there for the first time today and it was quite busy. Perhaps because they were having a 70% off sale, There were racks and racks and racks of clothes with shoes piled on the tops of all the racks. There were large bins of clothes outside the store. For me, it was literally overwhelming. I left without purchasing anything. I did see some high-end brands in there and I think if you’re into bargain-hunting, you can find some great deals on some nice clothes. My niece goes there frequently and has gotten some fabulous deals on clothes, shoes, and boots.

I don’t normally come to this Platos but we were in town and decided to stop by. The store was PACKED to the brim and disorganized clothes were everywhere. Wrong sizes on all the racks and random pieces of clothing not sorted correctly by size or type of item. It felt as if they had to much product than the store was capable of holding. I did find a few items I was happy with and the cashier was friendly.