This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Eiler Towing in Cincinnati, OH trends mixed-to-negative, overall 50/100. Strengths noted: some fast arrivals, professional drivers, and charges matching quotes. Common complaints dominate: poor phone response, long waits/no‑shows, rude or unhelpful staff, concerns about vehicle care and missing items, and pricing and storage fees seen as high or predatory. Yard access felt unsafe to a few, and office presence unclear. Little data on inventory variety, yard organization, or ease of finding parts, so those aspects remain uncertain.
What clients say about Eiler Towing in Cincinnati (OH)
If this company has your Vehicle. Will not answer there phone. Called them Four different Days to get some information. on the Fourth day I located them went at the lot were the vehicle is. No Offices at all only Lot. accident cars. Same time i know for sure is not free for storage Now there is extra 4 Days of extra charge. Hamilton County is using them on call to pick up the vehicle off the street on wrack or others. I am going File Complain and others to make sure this will never happen to another person. Honda Pilot now you know who wrote this.
I did not expect having a wrecked car picked up to be a great experience, but I was especially disappointed to see the window was left down and not wrapped over. Car literally has standing water on the floor.
Very rude and unprofessional specifically in a situation where you have someone car on your lot after they locate it to be treated like I'm inconvenience to you when my car was taken escalation tactics is key
If I could give this place a zero star I would. Called Friday January 10th at 12pm. Was quoted a 2 hour tow time, called back at 7pm and the man answering the phone was so rude to me. Like I was inconvincing him calling 7 hours later! Don't quote people a time and what it will cost. Never showed and it's 2 days later. Please do not use this tow company you will waste your time. And deal with rude people.
Missing an item, an expensive knife. Don't let the tow driver rush you, get you personal items out of the vehicle or it will turn up missing.
December 16th was the tow, came to the lot the 18th. Different driver let me retrieve my items. 2010 red subaru legacy. Told that driver knife was missing.
Omg i have been calling the last whole week for someone to take the car no body ever shows up and now they are saying we are not interesting to pick up the car , too rude
Towed my car after an accident. The Cincinnati police made the call. Guy was kind of hard to deal with on the phone. Was told had to get there asap due to car contents could be stolen/car stripped. In a bad part of town, did not feel safe. Fortunately my Ins took care of getting the car out of there asap.
The most horrible experience I've had with towing. They are rude, rude, and B-I-G ripoff. Would not recommend it to anyone. The accident I had was less of a headache than having to deal with this towing company the next day. Save yourself the trouble and stay away from these jackasses.
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